Job responsibilities
Apply a structured change management
methodology and lead change management activities with key responsibilities
for:
Planning
and organising a broad range of complex activities, including influencing and
adjusting plans to align project and operational wider plans and strategies.
Implementing
new ways of working, facilitating collaborative working and capacity
planning.
Development
and delivery of relevant impact assessments, plans, processes and materials
to enable the change i.e. business readiness assessment, change
sustainability plans, new processes, benefits realisation plans and tracking.
Support
the implementation of Change plans and monitor progress of plans against
success criteria, and maintain alignment to business case as relevant.
Input,
and support training requirements
Manage
stakeholder engagement and communications in terms of change management, set
up advocacy and mobilise change agents or champions as required.
Support
stakeholder engagement and communication initiatives and identify and help to
address any resistance.
Core
responsibility for ensuring patient care is considered within change
management plans/ activity and that the patient perspective as a key driver
in continuous improvement.
Responsible
for reporting on delivery of Change Workstreams, project change activities
and BAU initiatives as required.
Influence
and design services relating to patient care and patient/workflows, including
administrative and operational workflows which have a direct impact on provision
of services.
Act
as an effective change agent in the delivery change workstreams and
activities.
Strategy
Ensure
change management delivery is in line within the relevant organisational Digital,
Improvement, Clinical and Patient Safety Strategies as relevant particularly
with identified key delivery principles.
Deliver
new solutions within the context of wider service improvement programmes, the
EPR programme and service and strategic priorities.
Support
and contribute to the long-term strategic planning and alignment relating to
the change management programme across both Trusts, primary care and all
customers.
Have
an awareness of the ICB Integrated Care and Digital Strategies and understand
the interdependencies across organisations and digital programmes of work.
Identify
opportunities, resources and obtain commitment for other information system
projects that offer benefits to the Digital Transformation and EPR Programmes.
Analytical Skills
Impact
Assessments: Assess the change impact and evaluate user
readiness by conducting impact analyses, assess change readiness and identify
key stakeholders.
Manage
Risk & Issues -
Identify, analyse and prepare risk and issue mitigation. Make judgements and
recommendations on risks and issues, considering complex and/or conflicting
information to produce a range of options to the Project / Transformation
Boards for the implementation of resolutions or mitigating actions.
Resistance
to change - Identify and manage
anticipated resistance utilising recognised change management tools and
techniques.
Measurement - Define and measure success
metrics and monitor change progress.
Input to, and support with the development and monitoring of benefits
realisation plan including identifying metrics to monitor and report to the
key stakeholders when needed.
Reporting - Responsible for ensuring
accurate and timely reporting of change to key stakeholders, at an individual
project level, as well as at a holistic change management service level.
Utilise systems which provide accurate/analytical and statistical information
and produce relevant reports based on improvement and transformation
outcomes. Prepare highlight/update reports as required to cover progress
against key milestones, and variances to plan.
Development
Plan
and manage change activities within a project, including establishing
baselines for change, aligning change to benefits, working closely with
change and training teams, and clinical and operational users.
Work
with key stakeholders to ensure that there is clear understanding of the
problems and commitment to the proposed plans and implementation.
Policy and Service Development
Input
to policy and services changes impacting on areas outside of own area of
responsibility.
Ensure
PRINCE2 and/or alternative project management principles are followed within
the change management aspects of projects as relevant and promote these
principles to others within the project team as appropriate.
To
follow and adhere to Innovate policies and procedures.
To lead on the
implementation of PROSCI methodology in digital projects.
Communication and Engagement
Undertake
formal presentations and provide regular updates, comprising various levels
of technical business process information and narrative, to diverse groups e.g.
Service Managers, Project Boards, Clinical Groups, Strategy and Governance
Groups as required.
Inform
and persuade stakeholders and decision makers about proposed business process
changes, including structured explanations of highly complex, sensitive or
contentious information which requires agreement and co-operation of all
parties.
Strong
motivational and interpersonal skills to encourage collaborative working to deliver
change, where there may be resistance, though to effective engagement with
business units, management and clinical teams.
Staff Management and Leadership
Effectively
provide leadership to teams linked to the change initiatives.
Demonstrate
a consistent leadership style which (a) engages, enables and empowers others
(b) uses coaching to promote ownership of learning and quality improvement
and (c) facilitates team working and collaboration within teams / departments
and across organisational boundaries.
Line
management of Change Implementers as required.