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Access to Information Officer

Innovate Healthcare Services

Information:

This job is now closed

Job summary

Innovate Healthcare Services is a joint venture company of South Warwickshire University NHS Foundation Trust (SWFT) and George Eliot Hospital NHS Trust (GEH). Innovate is a staff led company, with a mission to provide the best technology solutions and support to our Trusts.

We are looking for an administrator with excellent communication skills and attention to detail. The main function of the role is to respond to requests for medical records (Subject Access Requests) and requests under the Freedom of Information Act. We would give full training to electronic systems and internal processes.

There will be the opportunity for the successful candidate to develop their skills into the wider Information Governance agenda. You would be joining the National Strategic Information Governance Team of the Year 2024.

Main duties of the job

The Access to Information Officer supports the Information Governance Management Team to maintain and deliver the information governance work programme including but not limited to:

  • DSPT
  • Data Protection
  • UK GDPR
  • Common Law Duty of Confidentiality
  • Records Management
  • Freedom of Information
  • Data Security
  • Information sharing

The post holder will support the Information Governance Team to:

  • Process Subject Access Requests (SARs) and Freedom of Information (FOI) requests efficiently and in compliance with relevant legislation (DPA 2018, UK GDPR, AHRA 1990, FOI Act 2000).
  • Provide administrative support to the Information Governance (IG) team.
  • Work autonomously, seeking guidance on complex cases or disclosures from the Line Manager.

About us

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance. Innovate is a staff led company, with a mission to provide the best technology solutions and support to our Trusts.

At Innovate, we recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

Innovate is able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.

Date posted

09 December 2024

Pay scheme

Other

Salary

£28,090 a year Or equivalent NHS T&C's, if eligible

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M9203-24-0044

Job locations

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW


Job description

Job responsibilities

  • Act as the primary contact for SARs and FOI enquiries, ensuring accurate logging, tracking, and timely processing.
  • Liaise with internal departments, healthcare professionals, and external organisations to retrieve, review, and redact records, ensuring compliance with legal and Trust requirements.
  • Maintain and update databases for SARs and FOI requests, monitoring progress and ensuring deadlines are met.
  • Provide guidance on FOI processes and support compliance with Trust policies.
  • Handle sensitive data, ensuring confidentiality and adherence to legal frameworks.
  • Prepare regular reports and maintain accurate records of all requests and actions.
  • Manage communication with applicants, including updates on delays or clarifications.
  • Assist with data preparation and reporting for governance groups and committees.
  • Provides straight forward information governance advice and guidance to colleagues and customers to ensure they effectively manage information.
  • Reviews and assists the organisation to maintain records for UK GDPR compliance requirements.
  • Collates evidence and examines for compliance with standards, statutory controls, or management directives. Identifies, escalates, and documents issues of non-compliance.

  • Ensure timely completion of SARs and FOI requests in line with legal requirements.

Job description

Job responsibilities

  • Act as the primary contact for SARs and FOI enquiries, ensuring accurate logging, tracking, and timely processing.
  • Liaise with internal departments, healthcare professionals, and external organisations to retrieve, review, and redact records, ensuring compliance with legal and Trust requirements.
  • Maintain and update databases for SARs and FOI requests, monitoring progress and ensuring deadlines are met.
  • Provide guidance on FOI processes and support compliance with Trust policies.
  • Handle sensitive data, ensuring confidentiality and adherence to legal frameworks.
  • Prepare regular reports and maintain accurate records of all requests and actions.
  • Manage communication with applicants, including updates on delays or clarifications.
  • Assist with data preparation and reporting for governance groups and committees.
  • Provides straight forward information governance advice and guidance to colleagues and customers to ensure they effectively manage information.
  • Reviews and assists the organisation to maintain records for UK GDPR compliance requirements.
  • Collates evidence and examines for compliance with standards, statutory controls, or management directives. Identifies, escalates, and documents issues of non-compliance.

  • Ensure timely completion of SARs and FOI requests in line with legal requirements.

Person Specification

Qualifications

Essential

  • Good standard of general education to GCSE level or equivalent, including Maths and English.

Behavioural Skills

Essential

  • Effective and approachable communicator, adaptable to different audiences.
  • High attention to detail and commitment to data accuracy.
  • Self-motivated with the ability to prioritise workload and meet deadlines.
  • Team player with a collaborative approach to achieving shared goals.
  • Flexible and adaptable to changing priorities and tasks.

Desirable

  • Confident in providing straightforward advice on IG-related matters to colleagues and stakeholders.
  • Ability to travel across multiple sites as required.

Experience

Essential

  • Ability to follow and apply organisational policies and procedures related to information governance.
  • Proficiency in using IT systems.
  • Familiarity with handling sensitive information and maintaining confidentiality.
  • Experience in managing administrative tasks efficiently under pressure.
  • Willingness to develop knowledge and skills through professional development opportunities.

Desirable

  • Knowledge of UK GDPR, Data Protection Act 2018, and Freedom of Information Act 2000.
  • Experience in processing Subject Access Requests (SARs) and Freedom of Information (FOI) requests in line with legal requirements.
  • General understanding of the Caldicott Principles, NHS Code of Practice: Confidentiality, and Common Law Duty of Confidentiality.
  • Basic knowledge of current and emerging technologies related to data security and governance.
  • Awareness of records management principles and best practices.
  • Ability to interpret and apply IG legislation and guidance to day-to-day tasks.
Person Specification

Qualifications

Essential

  • Good standard of general education to GCSE level or equivalent, including Maths and English.

Behavioural Skills

Essential

  • Effective and approachable communicator, adaptable to different audiences.
  • High attention to detail and commitment to data accuracy.
  • Self-motivated with the ability to prioritise workload and meet deadlines.
  • Team player with a collaborative approach to achieving shared goals.
  • Flexible and adaptable to changing priorities and tasks.

Desirable

  • Confident in providing straightforward advice on IG-related matters to colleagues and stakeholders.
  • Ability to travel across multiple sites as required.

Experience

Essential

  • Ability to follow and apply organisational policies and procedures related to information governance.
  • Proficiency in using IT systems.
  • Familiarity with handling sensitive information and maintaining confidentiality.
  • Experience in managing administrative tasks efficiently under pressure.
  • Willingness to develop knowledge and skills through professional development opportunities.

Desirable

  • Knowledge of UK GDPR, Data Protection Act 2018, and Freedom of Information Act 2000.
  • Experience in processing Subject Access Requests (SARs) and Freedom of Information (FOI) requests in line with legal requirements.
  • General understanding of the Caldicott Principles, NHS Code of Practice: Confidentiality, and Common Law Duty of Confidentiality.
  • Basic knowledge of current and emerging technologies related to data security and governance.
  • Awareness of records management principles and best practices.
  • Ability to interpret and apply IG legislation and guidance to day-to-day tasks.

Employer details

Employer name

Innovate Healthcare Services

Address

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW


Employer's website

https://www.innovatehs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Innovate Healthcare Services

Address

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW


Employer's website

https://www.innovatehs.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Information Governance and Privacy Manager

Sandra Greenway

Sandra.Greenway@innovatehs.co.uk

Date posted

09 December 2024

Pay scheme

Other

Salary

£28,090 a year Or equivalent NHS T&C's, if eligible

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M9203-24-0044

Job locations

Warwick Hospital

Lakin Road

Warwick

Warwickshire

CV34 5BW


Supporting documents

Privacy notice

Innovate Healthcare Services's privacy notice (opens in a new tab)