Contract Manager

Job description

Job responsibilities

Service Delivery

1. To manage the facilities management service for the UEL areas of operation either by contractors or UHS EFCD provision.2. To communicate and receive highly complex information to all stakeholders associated with UEL estates.3. To ensure the compliant management and operation of all UEL estates and FM. To utilise specialist knowledge to ensure legal and health and safety compliance.4. To mirror our service provision with the best in-class global Real Estates & Facilities Management organisations in comparable organisation.5. Bring to UEL a portfolio of quality service provision that anticipates and satisfies our customers expectations and needs. To ensure continuous improvement occurs across the operation of the UEL estate.6. To be responsible for service delivery across UEL, along with policy development, in association with formulating strategic planning7. To liaise with the UEL Project Liaison Manager to ensure effective inception, delivery and completion of capital and backlog projects. To ensure incorporation of new UEL areas within service delivery of FM.8. Manage a professional network of consultants, suppliers, and contractors, including working with EFCD, to improve value and outcomes at every level.9. Be transparent, highly effective, lean, and innovative with the operation and implementation of services.10. Deliver innovation, simplicity, and collaboration across UEL. Utilise Information Resources to achieve the goals of UEL. Driving efficiencies, by reviewing emerging technology on a regular basis.11. Develop and establish short, intermediate, and long-term facilities management service delivery plans based on UEL and Trust plans.12. Work efficiently and effectively with a focus on quality and customer care.

Leadership

13. To work under pressure, to meet the required UEL performance standards, to work on service delivery and projects and to guide other members of the team, both UEL and those working with UEL. 14. Working collaboratively with all service providers, contractors and in-house teams to ensure compliant delivery of contract service, managing the contract as required. Producing and analysing management data on a daily/weekly/monthly basis dependent on the service, by using BMS, MS Excel, FM Contractor, AutoCAD operating systems.15. Oversee both FM Contractors and UHS Estates ongoing service delivery and be a point of escalation for customers of UEL when required, providing both day-to-day and ongoing leadership of the FM service.16. To work closely as a senior member of staff with UEL colleagues and others identified as having key relationships.17. Manage and oversee the development of the apprentice Facilities Contracts Manager18. Undertake and facilitate annual appraisals and sickness reviews of the relevant staff19. Manage the apprentice annual leave requests as well as being part of the UEL roster when required.20. Support UEL Estates processes and deputise on occasion for UEL Head of Estates

Other Duties

1. Effectively manage the FM budget for their areas of responsibility and oversight of the wider UEL budget management.2. Consider, plan and implement the FM service delivery with service delivery contractors and UHS Estates in-house team. Implement best practice against requirements of UEL and clinical teams.3. Work autonomously and efficiently, prioritising and reprioritising workload around daily interruptions. Work as part of the wider team to ensure adequate service provision 24/7.4. Identify risks, communicate and implement relevant action. Appraise UEL Head of Estates and UEL senior leadership team, of any issues that may arise that has the potential to impact on the delivery of an optimum service.5. Manage extensive FM contracts across many service partners. To ensure compliance across service delivery against HTM, SFG20 etc.6. Work across site between UHS, UEL warehouse and IHSS site, to include Adanac Park in the future.

Person Specification

Qualifications / training required

Essential

• Relevant degree or equivalent experience or equivalent training and experience
• Specialist Facilities Management Post-Graduate qualification or equivalent experience
• Applicable Chartership, relevant to the sector or equivalent experience.
• Evidence of continuing professional development
• Working knowledge of Microsoft word and Excel.

Desirable

• Computer Skills qualification

Previous or relevant experience necessary

Essential

• Consistent work history
• Demonstration of comparable FM Contract delivery within a similar environment
• Demonstration of regulatory knowledge, SFG, HTM, HASAWA

Desirable

• Appreciation of the NHS Estates and an understanding of its changing needs.
• Able to facilitate and implement policy, guidelines and projects from initiation to completion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

UHS Estates Limited

Address

UEL Estates Admin

Tremona Road

Southampton

SO14 2AA

Employer's website

https://careers.uhs.nhs.uk/Home.aspx (Opens in a new tab)