City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Higher Security Officer

The closing date is 10 July 2025

Job summary

This is an exciting time to be joining Choice Facilities Services at Sunderland Royal Hospital as a Higher Security Officer.

This post provides an excellent opportunity for an enthusiastic self-motivated and proactive person to join an already established highly skilled team, to support the delivery of security services to provide a safe and secure environment for patients, visitors and healthcare staff within the hospital.

This role is 30 hours per week working over a four week rota shift pattern. The post holder will be required after training to work within the well-established security team to cover weekends, unsocial hours including night duty and public holidays.

The ideal candidate will hold an SIA door supervisor licence and or be willing to undertake SIA CCTV licence training. They must hold a driving licence as well as literacy and numeracy skills to level 1.

You should be a good communicator and be able to defuse potentially confrontational situations. You must be able to undertake manual handling task and be able to work on your own and within a team. You should be self-motivated, flexible, helpful and customer focused. The post is subject to an Enhanced DBS check

Main duties of the job

The Ideal Candidate will have the following:

Hold an SIA door supervisor licence.

Hold an SIA CCTV licence training or be willing to undertake.

Hold a driving licence as well as literacy and numeracy skills to level 1

Experience of conflict management, violence and aggression as well as negotiation and calming skills to de-escalate a violent/potentially violent situation.

Able to use initiative when faced with an emergency situation

Package Description

30 hours per week working over a four week full rota shift pattern.

The post holder will be required after training to work within the well-established security team to cover weekends, unsocial hours including night duty and public holidays.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.

Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.

We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

Note we will not accept applications found to be AI generated.

Date posted

26 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,259 to £27,395 a year Pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

M9155-Z-EA-0625-54

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

Please refer to the attached Job Description for full duties of the role

The post holder will work as a member of the security team within the Sunderland Royal Hospital to assist in the protection of patients, staff and visitors. The post holder must hold a valid Security Industry Authority licence to undertake this role. The role includes:

Responding to requests from wards and departments for support in handling violent/potentially violent incidents, of those in fear of physical harm, scenes of actual or suspected crime where personal injury is involved, or a crime in progress.

Staffing of the security control room, which includes monitoring of CCTV, answering any queries from both the public and staff andkey management
Proactively patrol of the internal and external sites, securing buildings,
To provide information and assistance to staff, patients and visitors on Security
Assist in the prevention of crime
Respond to emergency incidents including fire
General Car Parking Duties
Assisting in the vision to create a safe place to work, visit and stay.
Minimum weekly collection of cash boxes from payment machines with weights in excess of 20k

Job description

Job responsibilities

Please refer to the attached Job Description for full duties of the role

Responding to requests from wards and departments for support in handling violent/potentially violent incidents, of those in fear of physical harm, scenes of actual or suspected crime where personal injury is involved, or a crime in progress.

Staffing of the security control room, which includes monitoring of CCTV, answering any queries from both the public and staff andkey management
Proactively patrol of the internal and external sites, securing buildings,
To provide information and assistance to staff, patients and visitors on Security
Assist in the prevention of crime
Respond to emergency incidents including fire
General Car Parking Duties
Assisting in the vision to create a safe place to work, visit and stay.
Minimum weekly collection of cash boxes from payment machines with weights in excess of 20k

Person Specification

Qualifications

Essential

Security industry Authority door supervisor licence
Basic Numeracy and Literacy education
Full current UK driving licence

Desirable

Literacy Level 2 (equivalent to GCSE Grade C)
Numeracy Level 2 (equivalent to GCSE Grade C)
Conflict resolution / physical intervention training
Security industry Authority licence for Public Space Surveillance (CCTV)

Experience

Essential

Experience of conflict management, violence and aggression.

Desirable

Working within an NHS setting

Physical Skills

Essential

Moving and Handling
Be able to undertake control and restraint training to restrain individuals for prolonged periods of time
Ability to sit at workstations as necessary to perform undertake monitoring of CCTV
Be able to empty cash boxes from machines at a low level
Lifting and pushing of cash boxes

Skills and Knowledge

Essential

Negotiation and calming skills to de-escalate a violent/potentially violent situation
Communication skills required when answering the phone or using two way radios
Able to work alone or as part of a team.
Able to use initiative when faced with an emergency situation
Basic IT/keyboard skills to document daily logs and use of CCTV system.
To be customer focussed particularly towards patients and visitors.

Person Specification

Qualifications

Essential

Security industry Authority door supervisor licence
Basic Numeracy and Literacy education
Full current UK driving licence

Desirable

Literacy Level 2 (equivalent to GCSE Grade C)
Numeracy Level 2 (equivalent to GCSE Grade C)
Conflict resolution / physical intervention training
Security industry Authority licence for Public Space Surveillance (CCTV)

Experience

Essential

Experience of conflict management, violence and aggression.

Desirable

Working within an NHS setting

Physical Skills

Essential

Moving and Handling
Be able to undertake control and restraint training to restrain individuals for prolonged periods of time
Ability to sit at workstations as necessary to perform undertake monitoring of CCTV
Be able to empty cash boxes from machines at a low level
Lifting and pushing of cash boxes

Skills and Knowledge

Essential

Negotiation and calming skills to de-escalate a violent/potentially violent situation
Communication skills required when answering the phone or using two way radios
Able to work alone or as part of a team.
Able to use initiative when faced with an emergency situation
Basic IT/keyboard skills to document daily logs and use of CCTV system.
To be customer focussed particularly towards patients and visitors.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)

Employer details

Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)