Job summary
The post is
37.5 hours per week, including week ends, late shift, night shift, unsocial
hours and public holidays.
In this role, you will
work predominantly with the portering and security teams, providing
day to day management to the porters, security officers and helpdesk operators.
There will also be a requirement to support the wider operational support teams
including waste and transport, when
required.
This post provides an exciting opportunity for an enthusiastic,
self-motivated and proactive person to join an already established team, to
support the delivery of high-quality Facilities service
You will also have the opportunity to complete leadership and
development training along with other training that is service specific. In
this role, you will work with the Facilities supervisors and Operational
Managers on specific projects and day to day service requirements.
Main duties of the job
A typical day may involve:-
- Supervising and prioritising work and direct staff accordingly, ensuring the service is responsive to the demands placed upon it.
- Day to day management of the porters and security officers duties and the performance of the staff within Choice
- Communicating with service users in person as well as by telephone, and resolving any service difficulties or extra work provision.
- Carry out first line return to work meetings as per the Choice attendance management policy
- Authorising annual leave
- Compiling porter and security teams rotas
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.
Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.
We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
Note we will not accept applications found to be AI generated.
Job description
Job responsibilities
Please refer to the attached job description for full duties of the role.
The post holder will work as a member of the soft FM supervisor team, within operational support, working predominantly with the portering and security teams.
The post holder willbe responsible for:
- Day to day management predominantly of the portering and security staff, but also providing support when required to the wider operational support teams (waste, transport, general office), to provide an efficient and effective Portering, Security, Waste and transport services to all wards and departments within the Sunderland Hospital Sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it.
- To Supervise and prioritise work and direct staff accordingly to ensure optimum use of resources.
- Working closely with Facilities Management team, and the clinical site managers and on call teams out of hours, week-ends and normal office hours to prioritise operational requirements
- To ensure duties carried out by Facilities staff are completed accurately and in a timely way.
- To undertake a rotary shift pattern covering 24 hours per day 7 days per week
- To assist the Heads of Department and deputies in managing the duties and performance of the staff within Soft FM
- To contribute to the on-going development and delivery of all Soft FM services
- Supervise all aspects required for the delivery of a high quality Soft FM, ensuring that all service staff are correctly trained to fulfil their role, and that the service is in line with customer needs
- There will be a requirement for standard driving and keyboard skills as well as a requirement for the use of equipment such as large sulo waste bins, patient trollies, and wheelchairs. This includes using the designated trolley to transport deceased
- There will be a requirement to participate in annual Control and Restraint training to ensure support can be provided to the security team when undertaking a control and restraint in a violent situation.
Job description
Job responsibilities
Please refer to the attached job description for full duties of the role.
The post holder will work as a member of the soft FM supervisor team, within operational support, working predominantly with the portering and security teams.
The post holder willbe responsible for:
- Day to day management predominantly of the portering and security staff, but also providing support when required to the wider operational support teams (waste, transport, general office), to provide an efficient and effective Portering, Security, Waste and transport services to all wards and departments within the Sunderland Hospital Sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it.
- To Supervise and prioritise work and direct staff accordingly to ensure optimum use of resources.
- Working closely with Facilities Management team, and the clinical site managers and on call teams out of hours, week-ends and normal office hours to prioritise operational requirements
- To ensure duties carried out by Facilities staff are completed accurately and in a timely way.
- To undertake a rotary shift pattern covering 24 hours per day 7 days per week
- To assist the Heads of Department and deputies in managing the duties and performance of the staff within Soft FM
- To contribute to the on-going development and delivery of all Soft FM services
- Supervise all aspects required for the delivery of a high quality Soft FM, ensuring that all service staff are correctly trained to fulfil their role, and that the service is in line with customer needs
- There will be a requirement for standard driving and keyboard skills as well as a requirement for the use of equipment such as large sulo waste bins, patient trollies, and wheelchairs. This includes using the designated trolley to transport deceased
- There will be a requirement to participate in annual Control and Restraint training to ensure support can be provided to the security team when undertaking a control and restraint in a violent situation.
Person Specification
Skills and Knowledge
Essential
- Effective communication skills verbal & written
- Computer literate knowledge of Microsoft Word and Excel
- Good interpersonal skills
- Good organisational skills
- Good time management
- Able to carry out physical tasks including the use of industrial machinery.
- Ability to prioritise own and others workloads Ability to use initiative
- Ability to delegate effectively
- Handle numerous diverse tasks simultaneously
- Knowledge of Hospital Support Service functions
- Computer literate with a good understanding of Microsoft applications, Word, Excel, PowerPoint and Outlook.
- Understanding of the Data Protection Act 1998 (personal data and CCTV)
- Good written and verbal communication skills
- Negotiation and calming skills to de-escalate a violent / potentially violent situation
- Able to work alone or as part of a team
- Understanding of the HTM-07-01 Safe Management of Healthcare Waste
Qualifications
Essential
- Educated to GCSE level or equivalent qualification (which should include Maths and English)
- NVQ 3 or equivalent qualification or substantial experience in a support service role with the equivalent level of knowledge
- Health and safety awareness
- Current driving licence
Desirable
- Conflict resolution / physical intervention training.
- Security industry Authority door supervisor licence
- Security industry Authority licence for Public Space Surveillance (CCTV
- A willingness to study for any qualifications deemed appropriate to the post * ILM Level 2/Advanced apprenticeship
Experience
Essential
- Sound knowledge of portering /waste and security functions within a healthcare environment
- Experience of providing a facilities function in an industrial capacity
- Customer service experience
- Previous experience in an NHS Organisation.
- Previous experience of working in a support services function
Desirable
- Supervisory knowledge gained through formal courses or secondment
- Previous experience of operating and interrogating an electronic management system
Physical Skills
Essential
- Moving and Handling
- Be able to undertake control and restraint training to restrain individuals for prolonged periods of time
- Ability to sit at workstations as necessary to perform undertake monitoring of CCTV
Personal Attributes
Essential
- Ability to work on own initiative and be able to manage a large staff group.
- Fitness to undertake the duties of the post. Willingness to undertake any relevant training. Adaptable, flexible and reliable approach to work.
- Courteous and professional attitude.
- Commitment to personal/professional development Ability to follow instructions
- Ability to prioritise workloads
- Ability to work under pressure Ability to work 24/7 shift patterns as required to include weekends and bank holiday
Person Specification
Skills and Knowledge
Essential
- Effective communication skills verbal & written
- Computer literate knowledge of Microsoft Word and Excel
- Good interpersonal skills
- Good organisational skills
- Good time management
- Able to carry out physical tasks including the use of industrial machinery.
- Ability to prioritise own and others workloads Ability to use initiative
- Ability to delegate effectively
- Handle numerous diverse tasks simultaneously
- Knowledge of Hospital Support Service functions
- Computer literate with a good understanding of Microsoft applications, Word, Excel, PowerPoint and Outlook.
- Understanding of the Data Protection Act 1998 (personal data and CCTV)
- Good written and verbal communication skills
- Negotiation and calming skills to de-escalate a violent / potentially violent situation
- Able to work alone or as part of a team
- Understanding of the HTM-07-01 Safe Management of Healthcare Waste
Qualifications
Essential
- Educated to GCSE level or equivalent qualification (which should include Maths and English)
- NVQ 3 or equivalent qualification or substantial experience in a support service role with the equivalent level of knowledge
- Health and safety awareness
- Current driving licence
Desirable
- Conflict resolution / physical intervention training.
- Security industry Authority door supervisor licence
- Security industry Authority licence for Public Space Surveillance (CCTV
- A willingness to study for any qualifications deemed appropriate to the post * ILM Level 2/Advanced apprenticeship
Experience
Essential
- Sound knowledge of portering /waste and security functions within a healthcare environment
- Experience of providing a facilities function in an industrial capacity
- Customer service experience
- Previous experience in an NHS Organisation.
- Previous experience of working in a support services function
Desirable
- Supervisory knowledge gained through formal courses or secondment
- Previous experience of operating and interrogating an electronic management system
Physical Skills
Essential
- Moving and Handling
- Be able to undertake control and restraint training to restrain individuals for prolonged periods of time
- Ability to sit at workstations as necessary to perform undertake monitoring of CCTV
Personal Attributes
Essential
- Ability to work on own initiative and be able to manage a large staff group.
- Fitness to undertake the duties of the post. Willingness to undertake any relevant training. Adaptable, flexible and reliable approach to work.
- Courteous and professional attitude.
- Commitment to personal/professional development Ability to follow instructions
- Ability to prioritise workloads
- Ability to work under pressure Ability to work 24/7 shift patterns as required to include weekends and bank holiday
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
