Job summary
Are
you an experienced Soft FM leader with a passion for high standards,
compliance, and workforce development? Choice Facilities Services is seeking a
Domestic & Linen Manager (Training & Compliance) to support the
delivery of safe, efficient and high-quality
Domestic and Linen services across our healthcare sites.
This
is a key role focused on monitoring operational performance, ensuring compliance
with legislative, regulatory and healthcare standards, and using performance
data to shape targeted training and continuous improvement. You will play a vital part in supporting excellent patient care by ensuring
services are consistently delivered to the highest standard.
We
are looking for an experienced and proactive manager who:
Has
previous experience within Domestic, Linen or Soft FM services, ideally in a
healthcare environment
Has
a strong understanding of compliance, governance and assurance
Is
confident analysing data and translating findings into clear actions and
training solutions
Has
excellent organisational, communication and leadership skills
Can
work independently while collaborating effectively with stakeholders across
multiple sites
Is
committed to maintaining high standards and continuous service improvement
What
We Offer
A
friendly, organised and supportive working environment
The
opportunity to make a genuine impact on patient care and service quality
A
varied role combining leadership, compliance, training and service development
Main duties of the job
The
successful candidate will be responsible for:
Monitoring
operational performance standards across Domestic and Linen Services and
measuring compliance against legislative, regulatory, contractual and
healthcare standards
Collecting,
analysing and interpreting compliance and performance data, identifying trends,
risks and areas for improvement
Producing
robust reports to support governance, assurance and decisionmaking
Designing,
developing and implementing evidencebased
training programmes, informed by compliance findings and trend analysis
Ensuring
all Domestic and Linen staff are appropriately trained, competent and compliant
in their roles
Daytoday
management of Soft FM staff to ensure efficient and effective service delivery
across wards and departments
Supporting
the ongoing development and continuous improvement of Soft FM services
Monitoring
and liaising with external nonclinical
contracts, including linen, hygiene services and equipment maintenance
Developing
and maintaining accurate administrative systems (including ESR, sickness,
appraisals, training and annual leave)
Supporting
audits, including NSOC audits, and ensuring actions are embedded into practice
Building
strong working relationships with operational domestic managers, linen
services, service users and senior leaders
Working
independently, making daytoday operational decisions, and managing
staff performance confidently
Previous applicants need not apply
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists.
Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.
We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description
Job responsibilities
To monitor operational performance standards within Hotel Services and
provide a mechanism for the measurement of compliance against all legislative
and published guidelines and healthcare standards. To collate credible and
robust information on performance standards for the composition of reports.
The post holder will be responsible for:
Day to day management of Soft FM
staff to provide efficient and effective Facilities services to all wards
and departments within CHoICE operated sites and support the delivery of
excellent patient care, ensuring the service is responsive to the demands
placed upon it.
To contribute to the on-going development and
delivery of all Soft FM services
Manage all aspects required for the delivery of a high-quality
Soft FM, ensuring that all service staff are correctly trained to fulfil their
role, and that the service is in line with customer needs
Monitor the external non-clinical
contracts i.e. Linen contract, Hygiene Services contract and Equipment
Maintenance Contract.
Develop a robust administration system
which records timely accurate information i.e. ESR, sickness, Appraisals,
training and annual leave requests and supervise NSOC audits.
Establish a detailed knowledge of the
service, developing close working relationships with staff in domestic services
and the users of the service.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
Please note the Trust are not able to offer Skilled
Worker Sponsorship for this role as it does not meet the UKVI threshold
requirements. Applicants are requested
to consider this when making their application.
Please visit Gov.UK for further information
Job description
Job responsibilities
To monitor operational performance standards within Hotel Services and
provide a mechanism for the measurement of compliance against all legislative
and published guidelines and healthcare standards. To collate credible and
robust information on performance standards for the composition of reports.
The post holder will be responsible for:
Day to day management of Soft FM
staff to provide efficient and effective Facilities services to all wards
and departments within CHoICE operated sites and support the delivery of
excellent patient care, ensuring the service is responsive to the demands
placed upon it.
To contribute to the on-going development and
delivery of all Soft FM services
Manage all aspects required for the delivery of a high-quality
Soft FM, ensuring that all service staff are correctly trained to fulfil their
role, and that the service is in line with customer needs
Monitor the external non-clinical
contracts i.e. Linen contract, Hygiene Services contract and Equipment
Maintenance Contract.
Develop a robust administration system
which records timely accurate information i.e. ESR, sickness, Appraisals,
training and annual leave requests and supervise NSOC audits.
Establish a detailed knowledge of the
service, developing close working relationships with staff in domestic services
and the users of the service.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
Please note the Trust are not able to offer Skilled
Worker Sponsorship for this role as it does not meet the UKVI threshold
requirements. Applicants are requested
to consider this when making their application.
Please visit Gov.UK for further information
Person Specification
Qualifications
Essential
- Relevant Degree level qualification or demonstrable equivalent experience.
Desirable
- Basic Food Hygiene Certificate
- A willingness to study for any qualifications deemed appropriate to the post
Other Requirements
Essential
- Prepared to work flexibly to suit the needs of the service.
- Team player with the ability to work on own initiative.
- Ability to solve problems.
- Positive thinker
- Innovative
- Willingness to complete training necessary to fulfil role
Experience
Essential
- Proven experience of managing staff
- Previous NHS Experience
- Experience of dealing with challenging behaviour
- Experience of dealing with confidential or sensitive issues
- Substantial experience of working within a large complex organisation, operating within organisational framework
- Experience in performance monitoring of contracts and auditing processes in Facilities functions (including Domestic & Linen Services)
- Experience in the design and introduction of corrective action plans regarding service provision contracts
Desirable
- Staff development and training
- Project management
- Experience of change management, especially in relation to organisational and professional culture
Skills and Knowledge
Essential
- Proven leadership skills with the ability to provide direction.
- Excellent communication and understanding skills in all aspects of team & people management, including supervision and appraisal processes.
- Excellent level of written and spoken English, with demonstrable comprehension skills
- Excellent organisational skills with the ability to prioritise a range of complex tasks & problem solve.
- Ability to work with spreadsheets in Microsoft Excel, to manipulate data and present reports in a range of formats.
- Ability to use Management systems, inputting and extracting data & producing reports
Desirable
- Knowledge of Hospital Support Service functions
- Knowledge of National Standards of Health Care Cleanliness and audit processes.
- Knowledge of risk management processes
Physical Skills
Essential
- Moving and Handling
- Ability to sit at workstations as necessary
- Have a calm disposition especially when under pressure
- Able to relate to and work with senior managers for multidisciplinary teams
- Able to drive
Person Specification
Qualifications
Essential
- Relevant Degree level qualification or demonstrable equivalent experience.
Desirable
- Basic Food Hygiene Certificate
- A willingness to study for any qualifications deemed appropriate to the post
Other Requirements
Essential
- Prepared to work flexibly to suit the needs of the service.
- Team player with the ability to work on own initiative.
- Ability to solve problems.
- Positive thinker
- Innovative
- Willingness to complete training necessary to fulfil role
Experience
Essential
- Proven experience of managing staff
- Previous NHS Experience
- Experience of dealing with challenging behaviour
- Experience of dealing with confidential or sensitive issues
- Substantial experience of working within a large complex organisation, operating within organisational framework
- Experience in performance monitoring of contracts and auditing processes in Facilities functions (including Domestic & Linen Services)
- Experience in the design and introduction of corrective action plans regarding service provision contracts
Desirable
- Staff development and training
- Project management
- Experience of change management, especially in relation to organisational and professional culture
Skills and Knowledge
Essential
- Proven leadership skills with the ability to provide direction.
- Excellent communication and understanding skills in all aspects of team & people management, including supervision and appraisal processes.
- Excellent level of written and spoken English, with demonstrable comprehension skills
- Excellent organisational skills with the ability to prioritise a range of complex tasks & problem solve.
- Ability to work with spreadsheets in Microsoft Excel, to manipulate data and present reports in a range of formats.
- Ability to use Management systems, inputting and extracting data & producing reports
Desirable
- Knowledge of Hospital Support Service functions
- Knowledge of National Standards of Health Care Cleanliness and audit processes.
- Knowledge of risk management processes
Physical Skills
Essential
- Moving and Handling
- Ability to sit at workstations as necessary
- Have a calm disposition especially when under pressure
- Able to relate to and work with senior managers for multidisciplinary teams
- Able to drive
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
