City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Higher Security Officer

The closing date is 04 February 2026

Job summary

Choice Facilities Services are seeking a passionate, hardworking and reliable individual to join our team and fulfil the role of a Security Officer

The role of a Security Officer is an exciting opportunity for people who are motivated, flexible, task focused and who have excellent communications skills. We encourage and support our employees to progress within Choice and offer full training on the job.

As a Security Officer you will work as a member of the Security Team within the Sunderland Royal Hospital to assist in the protection of patients, staff and visitors. The post holder must hold a valid Security Industry Authority licence to undertake this role.

If you are ambitious, caring, team player and strive to deliver high standards services, we would like to hear from YOU!

Choice Facilities Services work together;

To deliver nationally recognised high quality, safe, cost-effective services for the people, patients and stakeholders.

To attract and retain employees who are proud to recommend our services.

To deliver a wide range of high quality, effective and compliant Facilities Management (FM), Procurement and Pharmacy Services.

To join a friendly, organised and positive working environment, apply for the role of a Security Officer.

Previous applicants need not apply, thank you.

Main duties of the job

Responding to requests from wards and departments for support in handling violent/potentially violent incidents, of those in fear of physical harm, scenes of actual or suspected crime where personal injury is involved, or a crime in progress.

Staffing of the security control room, which includes monitoring of CCTV, answering any queries from both the public and staff and key management
Proactively patrol of the internal and external sites, securing buildings,
To provide information and assistance to staff, patients and visitors on Security
Assist in the prevention of crime
Respond to emergency incidents including fire
General Car Parking Duties
Assisting in the vision to create a safe place to work, visit and stay.
Minimum weekly collection of cash boxes from payment machines with weights in excess of 20k

Shift pattern

30 or 40 hours per week working over a four-week full rota shift pattern.

The post holder will be required after training to work within the well-established security team to cover weekends, unsocial hours including night duty and public holidays.

Please Note: This advert may close earlier than the stated closing date due to the volume of applications received.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists.

Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.

We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Date posted

28 January 2026

Pay scheme

Other

Salary

£26,593 to £28,377 a year Pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

M9155-Z-EA-0126-06

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

Please refer to the attached Job Description for full duties of the role

The post holder will work as a member of the security team within the Sunderland Royal Hospital to assist in the protection of patients, staff and visitors. The post holder must hold a valid Security Industry Authority licence to undertake this role. The role includes:

Responding to requests from wards and departments for support in handling violent/potentially violent incidents, of those in fear of physical harm, scenes of actual or suspected crime where personal injury is involved, or a crime in progress.

Staffing of the security control room, which includes monitoring of CCTV, answering any queries from both the public and staff and key management
Proactively patrol of the internal and external sites, securing buildings,
To provide information and assistance to staff, patients and visitors on Security
Assist in the prevention of crime
Respond to emergency incidents including fire
General Car Parking Duties
Assisting in the vision to create a safe place to work, visit and stay.
Minimum weekly collection of cash boxes from payment machines with weights in excess of 20k

Job description

Job responsibilities

Please refer to the attached Job Description for full duties of the role

Responding to requests from wards and departments for support in handling violent/potentially violent incidents, of those in fear of physical harm, scenes of actual or suspected crime where personal injury is involved, or a crime in progress.

Staffing of the security control room, which includes monitoring of CCTV, answering any queries from both the public and staff and key management
Proactively patrol of the internal and external sites, securing buildings,
To provide information and assistance to staff, patients and visitors on Security
Assist in the prevention of crime
Respond to emergency incidents including fire
General Car Parking Duties
Assisting in the vision to create a safe place to work, visit and stay.
Minimum weekly collection of cash boxes from payment machines with weights in excess of 20k

Person Specification

Skills and Knowledge

Essential

Negotiation and calming skills to de-escalate a violent/potentially violent situation
Communication skills required when answering the phone or using two way radios
Able to work alone or as part of a team.
Able to use initiative when faced with an emergency situation
Basic IT/keyboard skills to document daily logs and use of CCTV system.
To be customer focused particularly towards patients and visitors.

Qualifications

Essential

Basic Numeracy and Literacy education
Full current UK driving licence

Desirable

Literacy Level 2 (equivalent to GCSE Grade C)
Numeracy Level 2 (equivalent to GCSE Grade C)
Conflict resolution / physical intervention training
Security industry Authority licence for Public Space Surveillance (CCTV)
Security industry Authority door supervisor licence

Experience

Essential

Experience of conflict management, violence and aggression.

Desirable

Working within an NHS setting

Physical Skills

Essential

Moving and Handling
Be able to undertake control and restraint training to restrain individuals for prolonged periods of time
Ability to sit at workstations as necessary to perform undertake monitoring of CCTV
Be able to empty cash boxes from machines at a low level
Lifting and pushing of cash boxes

Person Specification

Skills and Knowledge

Essential

Negotiation and calming skills to de-escalate a violent/potentially violent situation
Communication skills required when answering the phone or using two way radios
Able to work alone or as part of a team.
Able to use initiative when faced with an emergency situation
Basic IT/keyboard skills to document daily logs and use of CCTV system.
To be customer focused particularly towards patients and visitors.

Qualifications

Essential

Basic Numeracy and Literacy education
Full current UK driving licence

Desirable

Literacy Level 2 (equivalent to GCSE Grade C)
Numeracy Level 2 (equivalent to GCSE Grade C)
Conflict resolution / physical intervention training
Security industry Authority licence for Public Space Surveillance (CCTV)
Security industry Authority door supervisor licence

Experience

Essential

Experience of conflict management, violence and aggression.

Desirable

Working within an NHS setting

Physical Skills

Essential

Moving and Handling
Be able to undertake control and restraint training to restrain individuals for prolonged periods of time
Ability to sit at workstations as necessary to perform undertake monitoring of CCTV
Be able to empty cash boxes from machines at a low level
Lifting and pushing of cash boxes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)

Employer details

Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)