Job summary
An
exciting opportunity has arisen for a qualified and experienced Head of
Facilities in CHoICE, to lead a busy and vibrant Soft FM team delivering
services across Sunderland, South Tyneside and beyond.
Ensuring
the safe, effective, and compliant Soft FM services for CHoICE, its customers,
its staff, patients, and visitors, fully in line with all legislative
requirements and guidance, the post holder will have leadership responsibility
for managing and delivering all facilities services (Soft FM) through a
combination of in-house teams and contracted-out services.
The
role requires specialist, in depth knowledge the
Soft FM Services including (but not limited to) Domestic Services, Catering,
Linen and Laundry, Pest Control and Security leading the service delivery
strategy as well as expanding CHoICEs commercial business opportunities.
This
post would be suitable for a highly experienced, motivated, and professional
individual with a proven track record of working with the Soft FM environment
and with strong interpersonal and team-working skills to provide leadership to
large team.
Main duties of the job
Overall responsibility
for the day-to-day management of all Soft Facilities services, including the
strategic planning for the delivery of a number of services across the whole
organisation.
Manage
the performance of all services and provide regular reports to Executive board.
Responsible
for all services risk registers and agreement of action plans to manage risks
Responsible
for the delivery of National initiatives including PLACE, and choice frameworks
in relation to Soft Facilities services.
Responsible
for the interpretation and implementation of legislation and subsequent
production of policies and procedures to ensure compliance across the
organisation in Soft Facilities services.
Overall
responsibility for the safe operation of the Soft Facilities departments
ensuring that the environment is clean, safe and secure for patients, visitors
and staff.
Overall
responsibility for the efficient response to complaints and ensuring that they
are managed within Local and National standards and action plans are agreed and
implemented.
Present
Soft Facilities related matters including frequent and routine attendance to
Director of Estates
Represent
CHoICE at external meetings and events and engage with general public over
complex issues such as car parking.
The post will require a mixture of
numerical, inter-personal, communication, analytical skills on a regular basis.
About us
Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.
City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.
Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.
We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
Note we will not accept applications found to be AI generated.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
The post holder is responsible
for the management of the Soft Facilities infrastructure andSoft Facilities function across
all CHoICE sites including Sunderland Royal and South Tyneside Hospital sites to
ensure a high quality and cost-effective service by providing management and
leadership to all Soft Facilities Management. The post holder has overall
responsibility for ensuring that the Environment is safe and secure for
patients, visitors and staff.
The post holder must have highly
specialised knowledge across a wide range of Soft FM functions and on a full
range of complex and sensitive procedures and practice relating to the
provision of the managed facilities services. They must have the knowledge and
ability to interpret statutory requirements, in relation to cleaning, security,
environment, and food safety and formulate CHoICE/Trust policies and standards
accordingly. The post holder will provide expert advice to the Director of
Estates and Facilities and the CHoICE Board on all Soft Facilities issues
including Food Network Itd and additional commercial ventures
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
The post holder is responsible
for the management of the Soft Facilities infrastructure andSoft Facilities function across
all CHoICE sites including Sunderland Royal and South Tyneside Hospital sites to
ensure a high quality and cost-effective service by providing management and
leadership to all Soft Facilities Management. The post holder has overall
responsibility for ensuring that the Environment is safe and secure for
patients, visitors and staff.
The post holder must have highly
specialised knowledge across a wide range of Soft FM functions and on a full
range of complex and sensitive procedures and practice relating to the
provision of the managed facilities services. They must have the knowledge and
ability to interpret statutory requirements, in relation to cleaning, security,
environment, and food safety and formulate CHoICE/Trust policies and standards
accordingly. The post holder will provide expert advice to the Director of
Estates and Facilities and the CHoICE Board on all Soft Facilities issues
including Food Network Itd and additional commercial ventures
Person Specification
Qualifications
Essential
- Masters level qualification or equivalent demonstrable experience in facilities management at a senior level
- Membership of an NHS Association in FM Management (or equivalent)
Experience
Essential
- Extensive recent experience at a senior management level, to include line management experience of a large multi professional staff group.
- Evidence of being able to provide strong professional leadership
- Evidence of effective team building
- Experience in general/operational management, including management of staff performance and managing change at a senior level.
- Experience of implementing change projects to develop or improve service
- Demonstrates ability to develop and utilise effective professional networks
Skills and Knowledge
Essential
- Special advanced knowledge of Mandatory and Statutory Regulations relating to Facilities services, including PEAT, Food Safety and security.
- Budget Management
- Health and Safety knowledge
- Ability to manage multiple competing objectives and react to the needs of radically different projects as and when they demand attention
- Must be able to think and operate at a strategic level to contribute effectively to long term improvements.
- Must be able to co-operate and communicate effectively with other senior colleagues outside own discipline.
- Must be able to manage complex projects and supplier relationships to the benefit of all CHoICE Stakeholders.
- Ability to absorb complex information from a range of sources, and translate into priorities across the range of services managed.
- Excellent and demonstrable management skills.
- Must have the ability to delegate yet control the workload and be able to motivate a multi-disciplined workforce by strong leadership.
- The ability to set out a clear direction, to inspire others and assume command.
- Ability to fully understand a highly complex multi-million pound service to ensure the delivery of high standards of service.
- Ability to self-manage workload and work well within a busy working environment.
- Ability to understand complexity in order to operate effectively at a local and regional level.
- Ability and high degree of skill to communicate and engage with individuals at all levels both within the Trust and across partner organisations.
- Ability to analyse and understand contractual issues with substantial financial implications and the potential for significant operational disruption if services are not delivered to the standard required to support high quality care.
- Ability and skill to develop effective working relationships with key partners and influence a wide range of internal and external stake holders to bring about positive change.
- Proven ability and skill to analyse, interpret and present complex data and build business cases supported by clear evidence.
- Able to think strategically and develop coherent plans in an ambiguous and changing environment.
- Able to build personal and professional credibility with Board, management teams and staff.
- Commercial acumen
- Understand the ethics and values of the public service sector.
- Demonstrates confidence and self-belief.
- Self-aware of impact on others, tenacious and resilient in the face of difficulty.
- Has personal integrity, discretion and tact
- Team worker.
- Proactive, takes own initiative.
- Analytical.
- Strategic planner.
Desirable
- Advanced certificate in food & general hygiene and or safety and security
Physical Skills
Essential
- Travel between sites is required.
- Advanced keyboard skills - physical skills/hand-eye coordination to accurately and proficiently use a computer keyboard when manipulating data or preparing reports.
Person Specification
Qualifications
Essential
- Masters level qualification or equivalent demonstrable experience in facilities management at a senior level
- Membership of an NHS Association in FM Management (or equivalent)
Experience
Essential
- Extensive recent experience at a senior management level, to include line management experience of a large multi professional staff group.
- Evidence of being able to provide strong professional leadership
- Evidence of effective team building
- Experience in general/operational management, including management of staff performance and managing change at a senior level.
- Experience of implementing change projects to develop or improve service
- Demonstrates ability to develop and utilise effective professional networks
Skills and Knowledge
Essential
- Special advanced knowledge of Mandatory and Statutory Regulations relating to Facilities services, including PEAT, Food Safety and security.
- Budget Management
- Health and Safety knowledge
- Ability to manage multiple competing objectives and react to the needs of radically different projects as and when they demand attention
- Must be able to think and operate at a strategic level to contribute effectively to long term improvements.
- Must be able to co-operate and communicate effectively with other senior colleagues outside own discipline.
- Must be able to manage complex projects and supplier relationships to the benefit of all CHoICE Stakeholders.
- Ability to absorb complex information from a range of sources, and translate into priorities across the range of services managed.
- Excellent and demonstrable management skills.
- Must have the ability to delegate yet control the workload and be able to motivate a multi-disciplined workforce by strong leadership.
- The ability to set out a clear direction, to inspire others and assume command.
- Ability to fully understand a highly complex multi-million pound service to ensure the delivery of high standards of service.
- Ability to self-manage workload and work well within a busy working environment.
- Ability to understand complexity in order to operate effectively at a local and regional level.
- Ability and high degree of skill to communicate and engage with individuals at all levels both within the Trust and across partner organisations.
- Ability to analyse and understand contractual issues with substantial financial implications and the potential for significant operational disruption if services are not delivered to the standard required to support high quality care.
- Ability and skill to develop effective working relationships with key partners and influence a wide range of internal and external stake holders to bring about positive change.
- Proven ability and skill to analyse, interpret and present complex data and build business cases supported by clear evidence.
- Able to think strategically and develop coherent plans in an ambiguous and changing environment.
- Able to build personal and professional credibility with Board, management teams and staff.
- Commercial acumen
- Understand the ethics and values of the public service sector.
- Demonstrates confidence and self-belief.
- Self-aware of impact on others, tenacious and resilient in the face of difficulty.
- Has personal integrity, discretion and tact
- Team worker.
- Proactive, takes own initiative.
- Analytical.
- Strategic planner.
Desirable
- Advanced certificate in food & general hygiene and or safety and security
Physical Skills
Essential
- Travel between sites is required.
- Advanced keyboard skills - physical skills/hand-eye coordination to accurately and proficiently use a computer keyboard when manipulating data or preparing reports.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
