Portering Help Desk Operator

Job summary

CHoICE Facilities Services are seeking a passionate, hardworking and reliable individual to join our portering help desk team.

In this role you will be working in a very busy portering department within Sunderland Royal Hospital.

The post holder after training, would be the point of contact for wards and departments to request portering tasks. You will receive calls from the wards and departments, create a task on the portering software system and allocate in priority, to the portering teams via their hand held radios.

You may face challenges from people and therefore must be able to demonstrate a polite, calm, courteous and helpful manner. A positive attitude and willingness to help is essential. You must be able to organise and prioritise workloads within a busy department and also have experience of working on software systems. Knowledge of portering service is also a key requirement

You will be reporting to and supporting the portering and security supervisors and managers, in the daily coordination of service demand.

Main duties of the job

A typical day may involve:

Offering advice and assistance to customers where appropriate

• Receiving portering requests and imputing data onto computer system.
• Dealing initially with complaints or concerns from customers and referring these to supervisors or Department Managers as appropriate.
• Dealing with queries and challenges from the portering team

Using radios as a communication tool

The successful applicant will be able to work on their own and within a team. You should be self-motivated, flexible and helpful and have experience of dealing with people face to face and telephone.

Shifts Pattern:

The successful candidate will be fully flexible to work shifts covering 08:00 hours to 20:00 hours 7 days per week

Portering Services are in operation across multiple NHS sites. The primary base of work would be Sunderland Royal Hospital and the successful candidate may on occasion be asked to cover other sites if the service requires

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.

Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.

We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

Note we will not accept applications found to be AI generated.

Employer details

Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)

---

Employer details

Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)

---