Job summary
The post holder will provide specialist 1:1 support to doctors and dentists in training on sensitive and complex issues to enable professional progression.
The role promotes wellbeing, improves training outcomes, and supports trainees to achieve their full potential.
It also includes delivering workshops, contributing to faculty development, and supporting PSU and HEIW strategy through data-driven interventions.
Main duties of the job
The post holder will work within the Professional Support Unit (PSU) of the HEIW team, carrying out specialist work to support doctors and dentists in training. This includes providing 1:1, bespoke support, guidance, and advice on a range of sensitive, contentious, and complex situations - for example, health difficulties, bereavement, clinical incidents, and GMC referrals - to enable professional progression and development.
The role operates within specific professional guidelines and internal policies to promote wellbeing, improve progression through training, maximise attainment in examinations, minimise attrition, and support trainees in reaching their full potential to optimise their training experience.
In addition to individual support, the post holder will contribute to service user and faculty development through the design and delivery of workshops and presentations. They may also lead on elements of PSU and HEIW strategy, analysing data to identify patterns (e.g., Training Programme Director and Foundation Programme Director development, differential attainment programmes) and implementing targeted interventions. The role requires an experienced individual with the ability to unpick complex situations, identify the problems behind the problems, and deliver meaningful change for service users.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Degree or Professional Qualification or equivalent, relevant training and experience
- Post qualification experience of using a range of coaching and mentoring skills to assess individual needs and establish the individual's will and perceived obstacles on areas including wellbeing, change management and maximising performance
Desirable
- Recognised teaching qualification
- Coaching qualification
- Psychology or Psychological Therapy qualification
- Masters level qualification
Experience
Essential
- In depth knowledge or experience of working within area of supporting individuals to include post qualification experience with evidence of CPD
- Experience in using a variety of IT packages (e.g. MS Office)
Skills and Attributes
Essential
- Analytical and Problem-Solving: Committed to reflective coaching practice. Skilled at analysing complex situations and using judgement, creativity, and persuasion to identify solutions. Able to communicate complex and conceptual issues clearly, enabling reflection, growth, and progress. Experienced in planning and delivering projects that support professional development and wellbeing.
- Training, Communication and Engagement: Experienced in designing and delivering workshops, inductions and conferences for diverse audiences. Strong communicator in both 1:1 and group settings, able to influence behaviour and performance. Builds trust and credibility with professionals at all levels, representing organisations positively. Skilled in providing coaching, advice and guidance on sensitive issues with wide impact.
- Professional Standards and Record-Keeping: Experienced in handling confidential information, resolving conflicting views and maintaining accurate records of coaching interventions and support plans. Acts with integrity, fairness and consistency, and experienced in managing referrals to specialist support services when required.
- Leadership and Collaboration: Committed to CPD. Experienced in managing teams, motivating colleagues, and creating collaborative working groups to address sensitive or contentious issues.
- Personal Attributes: Empathetic, resilient and diplomatic, with a caring approach that upholds dignity and respect. Calm under pressure and skilled at managing emotionally charged situations. Flexible, adaptable, and creative in applying coaching strategies. Experienced in healthcare education and professional support contexts.
Other
Essential
- Service User Support: Proven experience in direct service user contact, delivering coaching interventions, maintaining accurate records, and coordinating support services with training committees, Occupational Health, and external providers.
- Governance and Compliance: Knowledge of Equality Act 2010, GDPR 2018, FOI Act 2000, Occupational Health law, and reasonable adjustments in education and training environments.
- Programme and Service Management: Skilled in budget management, data analysis, and report production to monitor services, identify trends, and drive improvement. Experience of policy development and embedding best practice.
- Training and Engagement: Experienced in marketing services and raising awareness of a positive support culture through inductions, workshops, outreach, and conferences.
- Collaboration and Networks: Strong track record of working collaboratively with stakeholders, managing networks, and proactively supporting trainee progression needs in postgraduate medical and dental education.
- Organisation and Flexibility: Strong organisational, planning and prioritisation skills; adaptable to agile/remote working and able to travel across the region as required.
- Additional Skills: Familiarity with NHS database systems such as INTREPID; Welsh language skills to support engagement across diverse communities.
Person Specification
Qualifications and Knowledge
Essential
- Degree or Professional Qualification or equivalent, relevant training and experience
- Post qualification experience of using a range of coaching and mentoring skills to assess individual needs and establish the individual's will and perceived obstacles on areas including wellbeing, change management and maximising performance
Desirable
- Recognised teaching qualification
- Coaching qualification
- Psychology or Psychological Therapy qualification
- Masters level qualification
Experience
Essential
- In depth knowledge or experience of working within area of supporting individuals to include post qualification experience with evidence of CPD
- Experience in using a variety of IT packages (e.g. MS Office)
Skills and Attributes
Essential
- Analytical and Problem-Solving: Committed to reflective coaching practice. Skilled at analysing complex situations and using judgement, creativity, and persuasion to identify solutions. Able to communicate complex and conceptual issues clearly, enabling reflection, growth, and progress. Experienced in planning and delivering projects that support professional development and wellbeing.
- Training, Communication and Engagement: Experienced in designing and delivering workshops, inductions and conferences for diverse audiences. Strong communicator in both 1:1 and group settings, able to influence behaviour and performance. Builds trust and credibility with professionals at all levels, representing organisations positively. Skilled in providing coaching, advice and guidance on sensitive issues with wide impact.
- Professional Standards and Record-Keeping: Experienced in handling confidential information, resolving conflicting views and maintaining accurate records of coaching interventions and support plans. Acts with integrity, fairness and consistency, and experienced in managing referrals to specialist support services when required.
- Leadership and Collaboration: Committed to CPD. Experienced in managing teams, motivating colleagues, and creating collaborative working groups to address sensitive or contentious issues.
- Personal Attributes: Empathetic, resilient and diplomatic, with a caring approach that upholds dignity and respect. Calm under pressure and skilled at managing emotionally charged situations. Flexible, adaptable, and creative in applying coaching strategies. Experienced in healthcare education and professional support contexts.
Other
Essential
- Service User Support: Proven experience in direct service user contact, delivering coaching interventions, maintaining accurate records, and coordinating support services with training committees, Occupational Health, and external providers.
- Governance and Compliance: Knowledge of Equality Act 2010, GDPR 2018, FOI Act 2000, Occupational Health law, and reasonable adjustments in education and training environments.
- Programme and Service Management: Skilled in budget management, data analysis, and report production to monitor services, identify trends, and drive improvement. Experience of policy development and embedding best practice.
- Training and Engagement: Experienced in marketing services and raising awareness of a positive support culture through inductions, workshops, outreach, and conferences.
- Collaboration and Networks: Strong track record of working collaboratively with stakeholders, managing networks, and proactively supporting trainee progression needs in postgraduate medical and dental education.
- Organisation and Flexibility: Strong organisational, planning and prioritisation skills; adaptable to agile/remote working and able to travel across the region as required.
- Additional Skills: Familiarity with NHS database systems such as INTREPID; Welsh language skills to support engagement across diverse communities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
