Job summary
The Project Support Officer will provide administrative, coordination, and technical support to the Strategic Implementation Lead and senior colleagues across the Digital and Data Directorate. The role supports the delivery of a range of data and digital projects aligned to organisational priorities.
The post holder will assist with the planning, creation and checking of documentation, and monitoring of project workstreams, taking responsibility for defined tasks or elements of projects as delegated. This includes preparing and maintaining project documentation, supporting progress tracking, reporting and assisting with benefits realisation activities.
Working closely with senior colleagues, the role contributes to the effective management of project governance processes, risk and issue tracking, and reporting. The post holder may also provide guidance or training to team members and stakeholders on project tools, systems or processes as required.
Main duties of the job
Leads on specified elements of project management, which may vary, based on project priorities.
The post holder is a key member of the team supporting the progress and status of projects and initiatives, including risk management, working closely with relevant managers, as required.
Supports, facilitates, and monitors progress of projects and identifies risks, reporting to the Programme / Project manager.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated Degree level in a relevant subject or equivalent experience.
- Knowledge of techniques for planning, monitoring, and controlling projects.
- Project management qualification such as Prince2 or commit to work towards this within the first 12 months.
- Evidence of ongoing personal development
Desirable
- Knowledge of change management
- Knowledge of NHS digital standards, information governance and data management frameworks.
Other
Essential
- Ability to travel around Wales in a timely manner.
Experience
Essential
- Experience of working in a digital project or programme environment working on multiple projects.
- Experience of creating and maintaining project documentation and understanding its importance.
- Experience of report writing to show progress and performance.
- Experience of collaborative working with other organisations, colleagues, suppliers and customers in the delivery of aims and objectives.
- Experience communicating to non-technical audiences.
- Experience of working within a team environment to collaboratively delivery a project successfully.
- Experience facilitating and contributing to stakeholder engagement.
Desirable
- Previous NHS experience or other public sector bodies.
- Previous experience of managing successful data or digital projects in the NHS.
- Previous experience in evaluating and analysing information.
Skills and Attributes
Essential
- Good communication skills including evidence of dealing with senior colleagues and involving other stakeholders from within and external to the organisation.
- Ability to confidently present a range of information to different stakeholders, including non-technical audiences.
- Strong verbal and written communication skills. Good minute-taking and report writing skills.
- Strong organisational and planning skills, with the ability to manage competing priorities.
- Proficient in Microsoft Office and collaborative tools such as Microsoft Teams or SharePoint.
- Ability to learn and apply new digital tools and systems.
- Ability to work under pressure and as part of a team in a demanding environment.
- Ability to recognise when to seek appropriate assistance from colleagues.
Desirable
- oWelsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated Degree level in a relevant subject or equivalent experience.
- Knowledge of techniques for planning, monitoring, and controlling projects.
- Project management qualification such as Prince2 or commit to work towards this within the first 12 months.
- Evidence of ongoing personal development
Desirable
- Knowledge of change management
- Knowledge of NHS digital standards, information governance and data management frameworks.
Other
Essential
- Ability to travel around Wales in a timely manner.
Experience
Essential
- Experience of working in a digital project or programme environment working on multiple projects.
- Experience of creating and maintaining project documentation and understanding its importance.
- Experience of report writing to show progress and performance.
- Experience of collaborative working with other organisations, colleagues, suppliers and customers in the delivery of aims and objectives.
- Experience communicating to non-technical audiences.
- Experience of working within a team environment to collaboratively delivery a project successfully.
- Experience facilitating and contributing to stakeholder engagement.
Desirable
- Previous NHS experience or other public sector bodies.
- Previous experience of managing successful data or digital projects in the NHS.
- Previous experience in evaluating and analysing information.
Skills and Attributes
Essential
- Good communication skills including evidence of dealing with senior colleagues and involving other stakeholders from within and external to the organisation.
- Ability to confidently present a range of information to different stakeholders, including non-technical audiences.
- Strong verbal and written communication skills. Good minute-taking and report writing skills.
- Strong organisational and planning skills, with the ability to manage competing priorities.
- Proficient in Microsoft Office and collaborative tools such as Microsoft Teams or SharePoint.
- Ability to learn and apply new digital tools and systems.
- Ability to work under pressure and as part of a team in a demanding environment.
- Ability to recognise when to seek appropriate assistance from colleagues.
Desirable
- oWelsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
