Health Education and Improvement Wales

RSU Administrator – Continuing Professional Development (CPD)

The closing date is 18 August 2025

Job summary

An exciting opportunity has arisen to join the RSU team as an Administrator - Continuous Professional Development (CPD). The CPD Administrator will be responsible for supporting the planning and delivery of a wide variety of CPD resources and activities, providing support and guidance to colleagues and primary care workforce stakeholders, including GPs. They will also support the planning and delivery of our 3D Leadership and Development Programme.

The Revalidation Support Unit is a professional unit within Health Education and Improvement Wales (HEIW) that aims to support and improve professional standards across Wales. The Unit has responsibility for:

  • Management of the GP Appraisal Process for all GPs in Wales on behalf of the Health Boards.
  • Leading on Medical Appraisal Quality Management systems and providing support for Medical Revalidation.
  • Delivery of face-to-face CPD events, training, and online learning/resources.
  • Development and management of online systems to support appraisal and revalidation.
    • Medical Appraisal Revalidation System (MARS) - a sophisticated online appraisal platform used by over 7000 doctors, appraisers, Health Board managers, and Medical Directors to facilitate the annual medical appraisal process, and to support doctors and employers in meeting the requirements of revalidation.
    • Orbit360 - a system to facilitate multi-source feedback for doctors as part of their revalidation requirements.

Main duties of the job

Provide comprehensive administrative support to the GP CPD programme and the 3D Programme (Discovering, Developing and Delivering in Healthcare).

Provide support for the development of resources and activities on HEIW's Learning Management System - Y Ty Dysgu.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.

HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:

- Respect for All in every contact we have with others,

- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,

- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

What you can expect:

- a corporate induction and 90 day Welcome itinerary,

- compassionate leadership,

- a meaningful values based performance appraisal process,

- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?

Details

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

082-AC059-0825

Job locations

Ty Dysgu

Cefn Coed

Nantgarw

CF157QQ


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

Essential

  • NVQ Level 4 Diploma in Business Administration or equivalent experience
  • Knowledge of online systems

Experience

Essential

  • Experience of working in an administrative role
  • Experience of customer service and of dealing with queries in a professional manner
  • Familiar and competent with Microsoft IT packages, especially Word, Excel, and PowerPoint
  • Experience of entering and maintaining accurate data systems

Desirable

  • Experience of providing online system support
  • Experience of supporting the delivery of events

Other

Essential

  • Willing to travel to locations across Wales throughout the course of their work
  • Flexible approach to work
  • Commitment to professional development
  • Respectful and inclusive approach to all

Skills

Essential

  • Ability to work as part of a team and independently
  • Ability to work unsupervised to deadlines, planning and setting priorities for own work

Desirable

  • Welsh Speaker (Level 1) or willingness to work toward

Skills

Essential

  • Self-motivated
  • Strong organisational skills
  • Excellent interpersonal skills
Person Specification

Qualifications and/or Knowledge

Essential

  • NVQ Level 4 Diploma in Business Administration or equivalent experience
  • Knowledge of online systems

Experience

Essential

  • Experience of working in an administrative role
  • Experience of customer service and of dealing with queries in a professional manner
  • Familiar and competent with Microsoft IT packages, especially Word, Excel, and PowerPoint
  • Experience of entering and maintaining accurate data systems

Desirable

  • Experience of providing online system support
  • Experience of supporting the delivery of events

Other

Essential

  • Willing to travel to locations across Wales throughout the course of their work
  • Flexible approach to work
  • Commitment to professional development
  • Respectful and inclusive approach to all

Skills

Essential

  • Ability to work as part of a team and independently
  • Ability to work unsupervised to deadlines, planning and setting priorities for own work

Desirable

  • Welsh Speaker (Level 1) or willingness to work toward

Skills

Essential

  • Self-motivated
  • Strong organisational skills
  • Excellent interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Health Education and Improvement Wales

Address

Ty Dysgu

Cefn Coed

Nantgarw

CF157QQ


Employer's website

https://heiw.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Health Education and Improvement Wales

Address

Ty Dysgu

Cefn Coed

Nantgarw

CF157QQ


Employer's website

https://heiw.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

RSU Programme Manager - CPD

Jonathan Bannister

Jonathan.Bannister2@wales.nhs.uk

Details

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

082-AC059-0825

Job locations

Ty Dysgu

Cefn Coed

Nantgarw

CF157QQ


Supporting documents

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