Job summary
Are you an experienced administrator with a passion for leading teams and delivering high-quality support services?
We're looking for a proactive and organisedBusiness Support Team Leader to join our centralised Business Support Team within the HEIW Pharmacy Deanery.
In this pivotal role, you'll coordinate and delegate tasks across the team to ensure the smooth delivery of a wide range of administrative functions that support our national pharmacy education programmes.
What we're looking for:
- Proven experience in administrative roles, including event coordination and digital systems support.
- Strong leadership skills with experience supervising or managing a team.
- Excellent communication, organisational, and problem-solving abilities.
- Confidence using Microsoft Office tools and managing data accurately.
- A flexible, self-motivated approach and a commitment to continuous improvement.
If you're ready to take the next step in your career and play a key role in supporting pharmacy education across Wales, we'd love to hear from you.
This post is fixed term/secondment for 18 months due to - meet the needs of the service
Although this post has been advertised as a fixed term appointment, NHS staff will be offered the appointment as a secondment. If you wish to apply as a secondment opportunity, you must have your line manager's approval. This post may be extended or made permanent at the end of the fixed term/secondment period depending on available funding and business needs
Main duties of the job
- Planning, organisation, and delivery of both virtual and face-to-face training events.
- Overseeing the setup and maintenance of e-learning packages and user guidance materials.
- Providing technical support and guidance to users of our e-learning platform.
- Acting as the first point of escalation for complex queries and ensuring a customer-focused approach.
- Supporting the operational delivery of CPD programmes, National Enhanced Services training, and other post-registration offerings.
- Collaborating with internal and external stakeholders to ensure effective delivery of educational resources.
- Monitoring team performance, identifying process improvements, and supporting the development of team members.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Level 4 qualification in a relevant subject or equivalent experience
- Experience of a full range of duties working in an administrative / office environment
- Knowledge of data protection requirements
Knowledge & Experience
Essential
- Experience of working in an office role including event management experience (includes online resources)
- Familiar and competent with Microsoft IT packages, especially Work, Excel, and PowerPoint
- Experience as a Team Leader / Supervising staff
- Experience of providing high levels of customer service and support
- Experience of entering and maintaining accurate data systems and analysing data
- Experience of monitoring budgets
Desirable
- Experience administering an eLearning platform and providing online system support
- Experience of working in a multidisciplinary team
Skills
Essential
- Excellent verbal and written communication skill
- organisational and problem- solving skills
- Ability to work to meet deadlines
- Ability to prioritise
- Self-motivated and able to work without supervision
- Able to work as part of a team
- Good organisational skills
- Excellent problem-solving skills
Other
Essential
- Self-motivated
- Open to professional development
- Flexible approach to work
- Tenacious, driven, and enthusiastic to achieve goals and see things through
- Responsive to change and continuous improvement
- Respectful and inclusive approach to all
- Willing to travel to locations across Wales throughout the course of their work
Desirable
- Welsh Speaker (Level 1) or willingness to work towards
Person Specification
Qualifications and Knowledge
Essential
- Level 4 qualification in a relevant subject or equivalent experience
- Experience of a full range of duties working in an administrative / office environment
- Knowledge of data protection requirements
Knowledge & Experience
Essential
- Experience of working in an office role including event management experience (includes online resources)
- Familiar and competent with Microsoft IT packages, especially Work, Excel, and PowerPoint
- Experience as a Team Leader / Supervising staff
- Experience of providing high levels of customer service and support
- Experience of entering and maintaining accurate data systems and analysing data
- Experience of monitoring budgets
Desirable
- Experience administering an eLearning platform and providing online system support
- Experience of working in a multidisciplinary team
Skills
Essential
- Excellent verbal and written communication skill
- organisational and problem- solving skills
- Ability to work to meet deadlines
- Ability to prioritise
- Self-motivated and able to work without supervision
- Able to work as part of a team
- Good organisational skills
- Excellent problem-solving skills
Other
Essential
- Self-motivated
- Open to professional development
- Flexible approach to work
- Tenacious, driven, and enthusiastic to achieve goals and see things through
- Responsive to change and continuous improvement
- Respectful and inclusive approach to all
- Willing to travel to locations across Wales throughout the course of their work
Desirable
- Welsh Speaker (Level 1) or willingness to work towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
