Job summary
An exciting opportunity has arisen within Primary Care Services - Transactional Services for an experienced leader to provide operational management and strategic oversight across multiple teams. This is a hybrid role, requiring a presence across our two operational sites: Companies House, Cardiff and Cwmbran House, Mamhilad Park, Pontypool, as well as home working.As the All-Wales Processing & Professional Services Lead, you'll play a pivotal role in shaping and delivering national services that support contractors, NHS organisations and wider healthcare partners. You will lead high volume, accuracy critical functions including Prescription Processing, Professional Services, Smartcard/RA, Subsidy Card Services, Document Scanning and national Print/Post Room operations. This is a role that blends operational leadership with hands on operational influence across Wales.
Main duties of the job
The post holder will provide leadership and operational oversight across a wide portfolio of essential all Wales services. These include Prescription Processing, Professional Services, Smartcard/RA identity management, Subsidy Card Services, Document Scanning, and the Print and Post Room. You will play a key role in shaping and delivering high volume, accuracy critical national functions that support contractors, NHS organisations and wider healthcare partners. You will lead on continuous improvement and digital transformation, working closely with digital and service improvement colleagues to modernise processes, increase automation and strengthen operational resilience. As a national subject matter expert, you will provide guidance on complex regulatory frameworks including the Drug Tariff, NHS Wales Pharmaceutical Services Regulations and key Information Governance standards. This is a fast paced and impactful leadership role, suited to individuals who enjoy problem solving, developing others and influencing modern, efficient service delivery. If you have a passion for leadership, modernisation, digital innovation and delivering high quality national operational services, this role may be ideal for you.
About us
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Person Specification
Qualifications
Essential
- Master's degree qualification or equivalent experience
- Specialist knowledge of prescription processing systems, Primary Care statutory requirements, and statement of financial entitlement (SFE) payments rules and regulations, National Drug Tariff, and digital/identity management processes.
- Specialist knowledge of medical records management, including the NHS Records Management Code of Practice, retention schedules, and secure handling of patient-identifiable information BS10008
- Strong understanding of NHS Wales policy relating to contractor services and digital access management.
- Knowledge of NHS stakeholders including Health boards, Welsh Government and NHS Trusts
Desirable
- Project management qualification
Experience
Essential
- Significant operational management experience in a high-volume processing, digital access or transactional environment across multiple teams within Primary Care.
- Experience delivering quality assurance, audit and compliance processes.
- Experience managing identity/access services, digital workflows or Smartcard/RA functions.
Desirable
- Experience working with national digital identity programmes.
Skills
Essential
- Strong leadership, staff management and team development abilities
- Ability to interpret highly complex policy and technical information and communicate clearly to varied audiences
- High standard of digital literacy, including data analysis and use of specialist systems.
- Ability to work under pressure, manage competing deadlines and adapt to unpredictable work demands
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification
Qualifications
Essential
- Master's degree qualification or equivalent experience
- Specialist knowledge of prescription processing systems, Primary Care statutory requirements, and statement of financial entitlement (SFE) payments rules and regulations, National Drug Tariff, and digital/identity management processes.
- Specialist knowledge of medical records management, including the NHS Records Management Code of Practice, retention schedules, and secure handling of patient-identifiable information BS10008
- Strong understanding of NHS Wales policy relating to contractor services and digital access management.
- Knowledge of NHS stakeholders including Health boards, Welsh Government and NHS Trusts
Desirable
- Project management qualification
Experience
Essential
- Significant operational management experience in a high-volume processing, digital access or transactional environment across multiple teams within Primary Care.
- Experience delivering quality assurance, audit and compliance processes.
- Experience managing identity/access services, digital workflows or Smartcard/RA functions.
Desirable
- Experience working with national digital identity programmes.
Skills
Essential
- Strong leadership, staff management and team development abilities
- Ability to interpret highly complex policy and technical information and communicate clearly to varied audiences
- High standard of digital literacy, including data analysis and use of specialist systems.
- Ability to work under pressure, manage competing deadlines and adapt to unpredictable work demands
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
