Senior Customer Support Assistant

Job summary

NHS Wales Shared Services Partnership has an exciting opportunity in our Accounts Payable Department. We are looking for an enthusiastic, organised and efficient Senior Customer Support Assistant to join the Accounts Payable Team based at Companies House in Cardiff. The role of the Senior Customer Support Assistant is to be the first point of contact for Accounts payable and e-Enablement enquiries from NWSSP customers including Health Board staff, external organisations, partners, stakeholders and members of the public. The post holder will offer a professional, courteous and customer focused service, and recognise the importance of first-class communication skills to achieve customer satisfaction. They will support the Team Leader to monitor team key performance indicators, audit team compliance, and create and maintain Standard Working Instructions. They will provide training to other teams within Accounts Payable including fellow team members. They will be responsible for the accurate and timely completion of daily payment runs. Statement reviews and reconciliation of the more complex / high volume accounts will be undertaken on a regular basis. The Accounts Payable Team promotes flexible working and encourages staff to work from home.

Main duties of the job

The Senior Customer Support Assistant will provide essential support to the Customer Support Team leader to directly deliver an efficient, performance led and customer focused service to NWSSP service users Be first point of contact for all Accounts Payable enquiries either via telephone or e-mail and ensuring that all queries are logged via Action Point in order that activity levels can be monitored. Communicate at all levels and at all times with the highest level of tact, sensitivity and diplomacy in line with the Accounts Payable Telephone Protocol Provide appropriate and relevant solutions to customer enquiries using knowledge of the varying range of policies and practices of the Health Boards currently serviced. To review and reconcile statements of outstanding invoices received from suppliers, particularly those relating to more complex / high volume accounts, ensuring all discrepancies are promptly resolved.

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Companies House

Crown Way

Cardiff

CF14 3UB

Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)

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Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Companies House

Crown Way

Cardiff

CF14 3UB

Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)

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