NHS Wales Shared Services Partnership

Procurement Customer Service Officer

The closing date is 02 October 2025

Job summary

The NHS Wales Procurement Strategy sets out the vision and direction of Procurement Services by "Securing value for NHS Wales through people-centred services" by providing a first-class service to support Health Boards and Trusts as they look after patients. The NHS Wales Shared Services Partnership Procurement Department is responsible for delivering a holistic Procurement to Payment process for all Health Boards/Trusts in Wales.

Main duties of the job

An opportunity has arisen to join this existing and dynamic organisation based in the Hywel Dda Frontline Procurement Team.

As part of the frontline team, you will be a key team member responsible for delivering the NWSSP Procurement Strategy and supporting the Health Board in the delivery of their strategic aims.

This is an excellent opportunity to develop your procurement career in a supportive dynamic, diverse and challenging environment, working at the front end of delivering value for money goods and services to the NHS thus supporting the wellbeing and future generations of Wales.

NHS Wales Shared Services Partnership's mission is to enable the delivery of world class public services in Wales through customer focus, collaboration and innovation.

  • NHS Wales Shared Services Partnership welcomes applications from people who share our values:
  • Listening and learning
  • Working together
  • Taking responsibility
  • Innovating

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visithttps://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Details

Date posted

26 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

043-AC168-0925

Job locations

Ty Gorwel

Building 14, St David’s Park, Job’s Well Road

Carmarthen

SA31 3BB


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications and/or Knowledge

Essential

  • A Level/NVQ Level 3/Advanced certificate in procurement and supply
  • Ability to demonstrate understanding of or has worked within a role that includes basic purchasing principles

Desirable

  • Procurement or Accountancy qualification at foundation level or equivalent experience
  • Knowledge of Oracle Financial Management Systems.

Experience

Essential

  • Experience in a busy office environment

Desirable

  • Previous NHS Finance and/ or Procurement experience
  • Quality Assurance
  • Use of Financial Management Systems
  • Experience in a procurement function

Aptitude and Abilities

Essential

  • Demonstrate confidence in using figures
  • Ability to use a range of IT software packages such as Microsoft Excel & Word
  • Effective time management and organisational skills
  • Excellent written and oral communication skills
  • Ability to work as a member of a team and own initiative
  • Accurate with attention to detail

Desirable

  • Effective management and organisational skills

Values

Essential

  • Motivated Adaptable and flexible approach
Person Specification

Qualifications and/or Knowledge

Essential

  • A Level/NVQ Level 3/Advanced certificate in procurement and supply
  • Ability to demonstrate understanding of or has worked within a role that includes basic purchasing principles

Desirable

  • Procurement or Accountancy qualification at foundation level or equivalent experience
  • Knowledge of Oracle Financial Management Systems.

Experience

Essential

  • Experience in a busy office environment

Desirable

  • Previous NHS Finance and/ or Procurement experience
  • Quality Assurance
  • Use of Financial Management Systems
  • Experience in a procurement function

Aptitude and Abilities

Essential

  • Demonstrate confidence in using figures
  • Ability to use a range of IT software packages such as Microsoft Excel & Word
  • Effective time management and organisational skills
  • Excellent written and oral communication skills
  • Ability to work as a member of a team and own initiative
  • Accurate with attention to detail

Desirable

  • Effective management and organisational skills

Values

Essential

  • Motivated Adaptable and flexible approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Ty Gorwel

Building 14, St David’s Park, Job’s Well Road

Carmarthen

SA31 3BB


Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)


Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Ty Gorwel

Building 14, St David’s Park, Job’s Well Road

Carmarthen

SA31 3BB


Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Deputy Head of Procurement

Gemma Deverill

gemma.deverill@wales.nhs.uk

Details

Date posted

26 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

043-AC168-0925

Job locations

Ty Gorwel

Building 14, St David’s Park, Job’s Well Road

Carmarthen

SA31 3BB


Supporting documents

Privacy notice

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