NHS Wales Shared Services Partnership

HCS Supervisor/Team Leader

The closing date is 31 August 2025

Job summary

Health Courier Services (HCS) provides clinical logistics/transport services across all Health Boards in Wales, and is seeking a Supervisor /Team Leader.

On average the service sorts (via its own mail sorting hubs), delivers and collects up to 120,000 items of mail/medical notes per week, and transports over 5 million movements of samples of Blood Products and Pathology in accordance with Transport of Dangerous Goods legislative requirements per year.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Principal Responsibilities

Service Delivery:-

Service delivery within the local area.

Maintain effective working relations with SC, L &T stakeholders, internal and external contacts and the wider HCS Team.

Ensure contract agreements are complied with and fully understood by staff.

Assist in achieving the optimum use of Health Courier Services resources within the Region.

Resource Management:-

Supervise/organise the overall activities of Health Courier Services staff, roster cover and annual leave.

Monitor and maintain records appertaining to the vehicles used by the Health Courier Services and liaise with Fleet office for servicing and repair.

Instigate training and development programmes for Health Courier Services staff and ensure performance is satisfactory.

Ensure operational compliance with HCS Standard Operating Procedures, proposing and implementing local Standard Operating Procedures where required.

Undertake Risk Assessments where necessary.

Reports and Statistics analysis:-

Prepare reports for and submit statistical information to Health Courier Services Manager, as and when required.

Monitor service delivery and performance using activity records and statistical information to ensure contract compliance.

About us

At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do.We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate 'This is Our NWSSP' our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme.

Date posted

22 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,898 to £30,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

043-AC144-0825

Job locations

Denbigh Regional Stores

Colomendy Industrial Estate

Denbigh

LL16 5TA

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

Supervisory Management Qualification (NVQ/ILM Level 3 Minimum) or equivalent experience
Sound knowledge of Logistics Planning
Basic knowledge of Highway Code, and relevant legislation and regulations on carriage of goods, including clinical waste, dangerous goods, and where required, radioactive isotopes

Desirable

Sound knowledge of use of a range of vehicles up to and including 7.5 tonnes plus (where required), and relevant equipment, and basic knowledge of vehicle Maintenance.
Knowledge of Health & Safety.

Experience

Essential

Experience of Dealing with Staff, Customers and liaison with internal and external NHS contacts, patients and public at all levels

Skills

Essential

Able to work alone with minimum supervision or as a member of a team with the ability to motivate others.
Good verbal or written skills able to convey information and complete all necessary documentation accurately and legibly to include report writing.

Desirable

Welsh Speaker

Person Specification

Qualifications

Essential

Supervisory Management Qualification (NVQ/ILM Level 3 Minimum) or equivalent experience
Sound knowledge of Logistics Planning
Basic knowledge of Highway Code, and relevant legislation and regulations on carriage of goods, including clinical waste, dangerous goods, and where required, radioactive isotopes

Desirable

Sound knowledge of use of a range of vehicles up to and including 7.5 tonnes plus (where required), and relevant equipment, and basic knowledge of vehicle Maintenance.
Knowledge of Health & Safety.

Experience

Essential

Experience of Dealing with Staff, Customers and liaison with internal and external NHS contacts, patients and public at all levels

Skills

Essential

Able to work alone with minimum supervision or as a member of a team with the ability to motivate others.
Good verbal or written skills able to convey information and complete all necessary documentation accurately and legibly to include report writing.

Desirable

Welsh Speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Denbigh Regional Stores

Colomendy Industrial Estate

Denbigh

LL16 5TA

Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Denbigh Regional Stores

Colomendy Industrial Estate

Denbigh

LL16 5TA

Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)