Job summary
Are you the energetic and committed individual we are seeking to support our busy Once for Wales Concerns Management System & Welsh Risk Pool teams?
The role is varied and involves checking and validating records, processing information and responding to user queries.
Main duties of the job
The role involves:
Processing information related to the Welsh Risk Pool
Answering the telephone and responding to user enquiries
Monitoring database records to ensure validation checks are completed and information sent to statutory partners
Setting up meetings, taking notes and minutes
Processing files and information and storing records in accordance with SOPs
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
We have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do. We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values. We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate 'This is Our NWSSP' our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.
Job description
Job responsibilities
The post holder will be required to provide secretarial, organisational and administrative support for the WRP Operations Manager and members of the WRP team.The post holder will be responsible for managing day to day tasks and be able to act as the first point of contact for enquiries from WRP member organisations.The post holder must be able to handle sensitive and confidential information.The post holder will through training and experience be able to provide assistance to members of the WRP team as and when required up to the level of a WRP Operations Support Officer.
Job description
Job responsibilities
The post holder will be required to provide secretarial, organisational and administrative support for the WRP Operations Manager and members of the WRP team.The post holder will be responsible for managing day to day tasks and be able to act as the first point of contact for enquiries from WRP member organisations.The post holder must be able to handle sensitive and confidential information.The post holder will through training and experience be able to provide assistance to members of the WRP team as and when required up to the level of a WRP Operations Support Officer.
Person Specification
Qualifications and / or Knowledge
Essential
- NVQ Level 3 in business administration or management related subject or equivalent administrative experience
- Strong knowledge and experience of Microsoft Office (in particular Excel), e-mail and internet and the ability to adapt computing skills to new software as required.
Desirable
- ECDL qualification or equivalent experience and or qualifications.
- Knowledge of Claims / Risk Management
Experience
Essential
- Experience of working in an administrative role / office environment.
- Experience of working in an environment under pressure and to strict deadlines
Desirable
- Experience of working within the NHS.
Aptitude and Abilities
Essential
- Excellent organisational skills
- Excellent communication and interpersonal skills
- Ability to effectively organise and prioritise competing tasks
Values
Essential
- Adaptable to change
- Professional manner
- Ability to use own initiative and work alone/unsupervised as well as being a team player
- Ability to prioritise
- Ability to work to meet deadlines
- Strong communication skills
- Good organisational skills
Other
Essential
- Able to work hours flexibly
- Able to agile work
- Ability to travel within geographical area
Desirable
Person Specification
Qualifications and / or Knowledge
Essential
- NVQ Level 3 in business administration or management related subject or equivalent administrative experience
- Strong knowledge and experience of Microsoft Office (in particular Excel), e-mail and internet and the ability to adapt computing skills to new software as required.
Desirable
- ECDL qualification or equivalent experience and or qualifications.
- Knowledge of Claims / Risk Management
Experience
Essential
- Experience of working in an administrative role / office environment.
- Experience of working in an environment under pressure and to strict deadlines
Desirable
- Experience of working within the NHS.
Aptitude and Abilities
Essential
- Excellent organisational skills
- Excellent communication and interpersonal skills
- Ability to effectively organise and prioritise competing tasks
Values
Essential
- Adaptable to change
- Professional manner
- Ability to use own initiative and work alone/unsupervised as well as being a team player
- Ability to prioritise
- Ability to work to meet deadlines
- Strong communication skills
- Good organisational skills
Other
Essential
- Able to work hours flexibly
- Able to agile work
- Ability to travel within geographical area
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NHS Wales Shared Services Partnership
Address
Alder House / Companies House / Matrix House
LL17 0JL / CF14 3UB / SA6 8BX
St Asaph / Cardiff / Swansea
CF14 3UB
Employer's website
https://nwssp.nhs.wales/ (Opens in a new tab)
