NHS Wales Shared Services Partnership

Medical Examiner Service Operations Support Officer

Information:

This job is now closed

Job summary

Medical Examiners carry out independent scrutiny of deaths to establish the correct cause of death and identify cases where further investigation into the circumstances of that death is necessary, supported by Medical Examiner Officers who review and analyse information relating to the circumstances of death and care provided. Managed by Senior Medical Examiner Officers who are the operational and implementation lead for each area. This role will support these roles by providing administrative support and liaising with stakeholders such as Health Boards, Primary care and Coroner Services in the provision of relevant and important information. Be responsible for dealing with requests and providing information from organisations such as Health Bodies, Coroners, Registrars and the bereaved.Provide efficient and effective secretarial, organisational and administrative support for the MES Senior Medical Examiner Officer and Medical Examiners Service team. Provide information to relatives of deceased patients, healthcare professionals and the Coroner and Registration Services in relation to operational queries.Work competently with IT systems including Microsoft Excel and Datix and to keep up to date with the latest software and technological developments.

Main duties of the job

Provide efficient and effective secretarial, organisational and administrative support for the MES Senior Medical Examiner Officer and Medical Examiners Service team.

Ability to prioritise work and deal with competing demands and interruptions.

Manage day to day tasks and acting as the first point of contact for any enquiries from stakeholders and other relevant organisations, taking detailed and accurate messages ensuring that matters are attended to in an appropriate and confidential manner.

Organise, distribute and deal with all correspondence, including electronic filing as appropriate.

Be responsible for dealing with requests for information from organisations such as Health Bodies, Coroners, Registrars and the bereaved. Solve delegated problems logically and make decisions appropriate to the level of the post.

Assist the service on the preparation and coordination of audits and distribution of reports throughout the service.

Help coordinate the venue and event planning and management for events, meetings and conferences set up by MES and therefore the occasional requirement to travel to other locations in Wales.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visithttps://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Details

Date posted

13 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

043-AC256-1224

Job locations

Medical Examiner Office, Alder House, Alder Court

St Asaph Business Park

St Asaph

LL17 0JL


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

It is advised that you visit the hub site prior to your application

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

It is advised that you visit the hub site prior to your application

Person Specification

Qualifications and/or Knowledge

Essential

  • NVQ Level 3 in business administration or management related subject or equivalent administrative experience.
  • Knowledge and experience of Microsoft Office, e-mail and internet and the ability to adapt computing skills to new software as required.

Desirable

  • Knowledge of Datix and Share Point.

Experience

Essential

  • Experience of working in an administrative role / office environment.
  • Experience of working in an environment under pressure and to strict deadlines.
  • Experience of working in Multi-disciplinary teams

Desirable

  • Experience of working within the NHS.

Aptitude and Abilities

Essential

  • Excellent organisational skills
  • Excellent communication and interpersonal skills
  • Ability to effectively organise and prioritise competing tasks

Values

Essential

  • Adaptable to change
  • Professional manner
  • Ability to use own initiative and work alone/unsupervised as well as being a team player
  • Ability to work to meet deadlines
  • Good organisational skills

other

Essential

  • Able to work hours flexibly
  • Able to agile work
  • Ability to travel within geographical area

Desirable

  • Ability to speak Welsh
Person Specification

Qualifications and/or Knowledge

Essential

  • NVQ Level 3 in business administration or management related subject or equivalent administrative experience.
  • Knowledge and experience of Microsoft Office, e-mail and internet and the ability to adapt computing skills to new software as required.

Desirable

  • Knowledge of Datix and Share Point.

Experience

Essential

  • Experience of working in an administrative role / office environment.
  • Experience of working in an environment under pressure and to strict deadlines.
  • Experience of working in Multi-disciplinary teams

Desirable

  • Experience of working within the NHS.

Aptitude and Abilities

Essential

  • Excellent organisational skills
  • Excellent communication and interpersonal skills
  • Ability to effectively organise and prioritise competing tasks

Values

Essential

  • Adaptable to change
  • Professional manner
  • Ability to use own initiative and work alone/unsupervised as well as being a team player
  • Ability to work to meet deadlines
  • Good organisational skills

other

Essential

  • Able to work hours flexibly
  • Able to agile work
  • Ability to travel within geographical area

Desirable

  • Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Medical Examiner Office, Alder House, Alder Court

St Asaph Business Park

St Asaph

LL17 0JL


Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

Medical Examiner Office, Alder House, Alder Court

St Asaph Business Park

St Asaph

LL17 0JL


Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hub Medical Examiner Officer

Sophie Prydderch

sophie.prydderch@wales.nhs.uk

02921501117

Details

Date posted

13 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

043-AC256-1224

Job locations

Medical Examiner Office, Alder House, Alder Court

St Asaph Business Park

St Asaph

LL17 0JL


Supporting documents

Privacy notice

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