Job summary
Senior Safety & Learning Advisor - Enhancing Learning Organisations
Are you the dynamic individual we are seeking to help drive the Enhancing Learning Organisations programme and support the application of Putting Things Right principles throughout NHS Wales?
The Welsh Risk Pool coordinates Learning from Events in relation to claims and redress cases and has recently collaborated with organisations to develop a framework for Enhancing Learning Organisations.
Welsh Government are currently developing updated guidance to the Putting Things Right Regulations and the Welsh Risk Pool will play a key role in supporting health bodies to adopt the changes.
The introduction of the Duty of Candour in Wales has further increased openness and transparency within the NHS and the Welsh Risk Pool leads the support to organisations in applying the Duty.
This post will focus on these areas but will be involved in the wide and diverse portfolio which is led by the Welsh Risk Pool.
Main duties of the job
The postholder will lead on areas of the Welsh Risk Pool portfolio and be a key member of the Safety & Learning Function, with the ability to support all areas of the work.
The successful post holder will be required to provide and receive highly complex, sensitive, or contentious information in circumstances where there may be barriers to understanding or engagement.
Presenting complex, sensitive, or highly contentious information to strategic bodies and large groups, with some communications needed where a hostile, antagonistic atmosphere may be present.
Highly developed communication skills in dealing with internal staff and external agencies to ensure compliance with performance, quality, and improvement targets, along with strategic objectives.
Regularly requires the use of negotiation and diplomacy; undertaking presentations to staff groups and stakeholders - needing to convey highly contentious information in atmosphere of proposed major change arising from research outcomes and quality improvement needs.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.
We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement.Innovation is built into everything that we do.
We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.
We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate 'This is Our NWSSP' our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.
We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications & Knowledge
Essential
- Master's Degree in an appropriate discipline or equivalent experience
- ECDL qualification or equivalent knowledge of ICT
- Strong knowledge of Claims / Risk Management
- Strong knowledge of healthcare operations in a broad range of clinical settings (e.g. acute, primary care, mental health, paediatrics)
- Registered Clinician (Doctor, Nurse, AHP) OR Risk Management Qualification to Diploma Level OR Health & Safety Qualification to Diploma Level (or equivalent)
- Formal Investigation qualification or health & safety qualification, or demonstrable strategic experience
- Teaching / Training Qualification or willingness to complete a suitable programme
Desirable
Experience / Aptitude and Abilities
Essential
- Experience of working in a concerns management / investigations / quality improvement role in the NHS
- Experience of developing training programmes and providing training in a one-to-one setting and to small & large groups
- Well established balanced investigation skills
- Experience of working in an environment under pressure and to strict deadlines
- Analytical skills and the ability to present complex statistical and narrative information
- Leadership, communication, negotiation, and motivational skillsassociated with supporting colleagues in other departments and services and delivering information which may not be well received
- Ability to effectively organise, prioritising competing tasks
Desirable
- Familiarity with the NHS Wales claims management process
Person Specification
Qualifications & Knowledge
Essential
- Master's Degree in an appropriate discipline or equivalent experience
- ECDL qualification or equivalent knowledge of ICT
- Strong knowledge of Claims / Risk Management
- Strong knowledge of healthcare operations in a broad range of clinical settings (e.g. acute, primary care, mental health, paediatrics)
- Registered Clinician (Doctor, Nurse, AHP) OR Risk Management Qualification to Diploma Level OR Health & Safety Qualification to Diploma Level (or equivalent)
- Formal Investigation qualification or health & safety qualification, or demonstrable strategic experience
- Teaching / Training Qualification or willingness to complete a suitable programme
Desirable
Experience / Aptitude and Abilities
Essential
- Experience of working in a concerns management / investigations / quality improvement role in the NHS
- Experience of developing training programmes and providing training in a one-to-one setting and to small & large groups
- Well established balanced investigation skills
- Experience of working in an environment under pressure and to strict deadlines
- Analytical skills and the ability to present complex statistical and narrative information
- Leadership, communication, negotiation, and motivational skillsassociated with supporting colleagues in other departments and services and delivering information which may not be well received
- Ability to effectively organise, prioritising competing tasks
Desirable
- Familiarity with the NHS Wales claims management process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
