Head of Communications and Engagement

NHS Wales Shared Services Partnership

Information:

This job is now closed

Job summary

We have a fantastic opportunity for an experienced communications professional to lead the Communications Team. The Head of Communication and Engagement, who will be accountable to the Assistant Director of Corporate Services, will be instrumental in developing and delivering a strategic approach to communications and engagement which supports NWSSP's commitment to excellence and the delivery of its vision and objectives. This is a unique role within NWSSP operating at the most senior level in the organisation.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

Provide the strategic leadership, specialist expertise and strategic vision to ensure that NWSSP has a high quality, comprehensive communications strategy through a Health Board Communications Team.

Lead the development and implementation of proactive and innovative internal and external communication strategies and monitor their delivery in a highly complex organisation and deliver new and innovative approaches. Ensure all communication channels (including routine publications, social media, internet and intranet) are appropriately utilised and exploited in order to maximise their contribution to meeting organisational objectives.

Lead the development of the standards for NWSSP's branding,corporate identity and its usage. Monitor and manage the brand, including producing high quality corporate image materials for events, conferences and publications. Provide management of proactive and innovative communications within the organisation and advise and influence staff on the appropriate approach to corporate communications.

Develop and implement fast, efficient and effective internal communication process, promoting a culture of openness and proactive communication within the services.

Be responsible for compiling monthly staff briefings, liaising with senior staff as appropriate. Lead on the preparation, design, editing and production of the organisation's internal newsletters.

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£59,857 to £69,553 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

043-AC187-0924

Job locations

4-5 Charnwood Court, Heol Billingsley

Parc Nantgarw

Cardiff

CF15 7QZ


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

Essential

  • Educated to masters degree level or equivalent qualification or experience.
  • Relevant qualification e.g. communication studies and/or public relations and/or marketing.
  • Continual professional development.

Desirable

  • European Computer Driving Licence or equivalent
  • Management qualification

Experience

Essential

  • Proven experience of working in the communications function of a large complex organisation
  • Experience of dealing with a variety of professionals and staff at different levels
  • Experience of the development and delivery of communications policies and strategies
  • Experience of/ability to work with and advise senior management team
  • Extensive experience of both internal and external communications (including event organisation and design and production)
  • Demonstrable experience of crisis management
  • Proven experience of managing or supervising staff

Skills and Attributes

Essential

  • Proven knowledge and experience of dealing with local, regional and national media
  • Proven knowledge and experience of producing effective internal communications
  • Creativity - layout of documents, design of presentations and displays
  • Ability to interview people/interpret complex documents and draw out key messages
  • Able to demonstrate a high level of interpersonal skills, displaying credibility, influence and political acumen
  • Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive
  • Self-motivated and committed to developing self and team members
  • Proven ability to influence large groups of staff
  • Ability to empower, coach and support staff
  • Ability to work on own initiative and organise own workload and that of the team to operate effectively

Desirable

  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Other

Essential

  • Deliver excellent customer service to our internal and external customers, helping us to maintain the customer service excellence standard
Person Specification

Qualifications and Knowledge

Essential

  • Educated to masters degree level or equivalent qualification or experience.
  • Relevant qualification e.g. communication studies and/or public relations and/or marketing.
  • Continual professional development.

Desirable

  • European Computer Driving Licence or equivalent
  • Management qualification

Experience

Essential

  • Proven experience of working in the communications function of a large complex organisation
  • Experience of dealing with a variety of professionals and staff at different levels
  • Experience of the development and delivery of communications policies and strategies
  • Experience of/ability to work with and advise senior management team
  • Extensive experience of both internal and external communications (including event organisation and design and production)
  • Demonstrable experience of crisis management
  • Proven experience of managing or supervising staff

Skills and Attributes

Essential

  • Proven knowledge and experience of dealing with local, regional and national media
  • Proven knowledge and experience of producing effective internal communications
  • Creativity - layout of documents, design of presentations and displays
  • Ability to interview people/interpret complex documents and draw out key messages
  • Able to demonstrate a high level of interpersonal skills, displaying credibility, influence and political acumen
  • Ability to communicate verbally and in writing in a manner which is clear, fluent and persuasive
  • Self-motivated and committed to developing self and team members
  • Proven ability to influence large groups of staff
  • Ability to empower, coach and support staff
  • Ability to work on own initiative and organise own workload and that of the team to operate effectively

Desirable

  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Other

Essential

  • Deliver excellent customer service to our internal and external customers, helping us to maintain the customer service excellence standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Wales Shared Services Partnership

Address

4-5 Charnwood Court, Heol Billingsley

Parc Nantgarw

Cardiff

CF15 7QZ


Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)


Employer details

Employer name

NHS Wales Shared Services Partnership

Address

4-5 Charnwood Court, Heol Billingsley

Parc Nantgarw

Cardiff

CF15 7QZ


Employer's website

https://nwssp.nhs.wales/ (Opens in a new tab)


For questions about the job, contact:

Assistant Director of Corpoate Services

James Quance

James.Quance@wales.nhs.uk

07734607498

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£59,857 to £69,553 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

043-AC187-0924

Job locations

4-5 Charnwood Court, Heol Billingsley

Parc Nantgarw

Cardiff

CF15 7QZ


Supporting documents

Privacy notice

NHS Wales Shared Services Partnership's privacy notice (opens in a new tab)