Job summary
Are you passionate about delivering excellent recruitment experiences and supporting workforce transformation? Digital Health and Care Wales (DHCW) is seeking an enthusiastic Assistant Resourcing Officer to join our People Services team. This role supports the delivery of efficient, timely, and compliant recruitment processes aligned with DHCW's values and strategic workforce plans. You'll work closely with hiring managers, People & OD colleagues, and external partners to ensure a smooth recruitment journey for candidates and managers alike. If you're organised, proactive, and keen to make a difference in digital health, we'd love to hear from you.
Main duties of the job
You'll provide advice and guidance to recruiting managers, support vacancy creation and onboarding, and produce high-quality recruitment documentation. You'll monitor KPIs, contribute to audits, and suggest improvements to enhance service delivery. The role involves liaising with NWSSP and other stakeholders, advising on employment legislation, and supporting visa and right-to-work queries. You'll also help promote DHCW as an employer of choice through outreach and engagement with educational institutions
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Person Specification
Qualifications and Knowledge
Essential
- Educated to HND Level (QCF level 4) in an associated professional field or equivalent qualification/experience
- Good knowledge of NWSSP TRAC system
- Ability to monitor and solve customer queries
- Knowledge gained through practical experience of working at this level across a range of work procedures and practices
- Evidence of continuous development
Desirable
- Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.
Experience
Essential
- Previous experience of working in recruitment, customer service or a process-driven administration environment
- Experience of working with internal and external stakeholders
- Experience in an administration role
- Experience of using MS Office programmes such as Word, Excel, PowerPoint and Outlook
Desirable
- Previous experience of working in the NHS
- Knowledge of NHS recruitment processes
Skills and Attributes
Essential
- Ability to apply technology to enhance experiences
- Ability to negotiate with and influence various stakeholders to get best outcomes
- Ability to improve, build and maintain customer relations
Person Specification
Qualifications and Knowledge
Essential
- Educated to HND Level (QCF level 4) in an associated professional field or equivalent qualification/experience
- Good knowledge of NWSSP TRAC system
- Ability to monitor and solve customer queries
- Knowledge gained through practical experience of working at this level across a range of work procedures and practices
- Evidence of continuous development
Desirable
- Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.
Experience
Essential
- Previous experience of working in recruitment, customer service or a process-driven administration environment
- Experience of working with internal and external stakeholders
- Experience in an administration role
- Experience of using MS Office programmes such as Word, Excel, PowerPoint and Outlook
Desirable
- Previous experience of working in the NHS
- Knowledge of NHS recruitment processes
Skills and Attributes
Essential
- Ability to apply technology to enhance experiences
- Ability to negotiate with and influence various stakeholders to get best outcomes
- Ability to improve, build and maintain customer relations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
