Job summary
The post holder will take a lead role in designing, building and implementing AI-driven solutions using Microsoft Copilot Studio to enhance service delivery, support decision-making, and drive organisational objectives.
The role will build agents and solutions to automate tasks, interact with users, and integrate with enterprise systems like Microsoft 365, SharePoint, Dataverse, and Power Platform. The role blends low-code development, prompt engineering, and workflow automation to create agents that enhance productivity in key finance tasks and delivering decision-making tools across business functions.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Other Duties:
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Apply Agile practices to design, test, and deliver AI solutions, measuring performance and outcomes.
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Analyse, challenge, and optimise organisational processes of increasing complexity, simplifying where appropriate.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Job description
Job responsibilities
- Engage stakeholders to identify, define, scope and prioritise business automation use cases
- Translate business requirements into scalable, agent-based automation solutions
- Design and implement AI-driven agents using Copilot Studio to automate
- Build and optimise Power Automate flows across departments, integrating with business systems via APIs
- Design and develop AI agents using Microsoft Copilot Studio (formerly Power Virtual Agents).
- Build and configure topics, triggers, and dialogues to support natural language interactions.
- Collaborate with business stakeholders to gather requirements and translate them into conversational workflows.
- Conduct end-to-end testing of AI agents to ensure accuracy, reliability, and user satisfaction.
- Monitor performance using analytics and telemetry tools; iterate based on feedback and usage data.
- Contribute to communities of practice to promote collaboration, shared learning, and alignment with organisational objectives.
- Provide training and guidance to colleagues on AI/ML best practices, model deployment, and data analysis techniques, ensuring knowledge transfer and team capability development.
The above is not an exhaustive list of duties and responsibilities.You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
- Engage stakeholders to identify, define, scope and prioritise business automation use cases
- Translate business requirements into scalable, agent-based automation solutions
- Design and implement AI-driven agents using Copilot Studio to automate
- Build and optimise Power Automate flows across departments, integrating with business systems via APIs
- Design and develop AI agents using Microsoft Copilot Studio (formerly Power Virtual Agents).
- Build and configure topics, triggers, and dialogues to support natural language interactions.
- Collaborate with business stakeholders to gather requirements and translate them into conversational workflows.
- Conduct end-to-end testing of AI agents to ensure accuracy, reliability, and user satisfaction.
- Monitor performance using analytics and telemetry tools; iterate based on feedback and usage data.
- Contribute to communities of practice to promote collaboration, shared learning, and alignment with organisational objectives.
- Provide training and guidance to colleagues on AI/ML best practices, model deployment, and data analysis techniques, ensuring knowledge transfer and team capability development.
The above is not an exhaustive list of duties and responsibilities.You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and Knowledge
Essential
- Master's degree in a relevant field, or equivalent qualification or professional experience.
- Professional certification or equivalent experience in AI/ML, automation, or software development.
- Practical experience in developing adaptable, scalable AI solutions, including prompt engineering or enterprise chatbot development.
- Demonstrated commitment to continuous professional development.
Desirable
- Theoretical and specialist knowledge gained via relevant certification such as: o Scripting and data manipulation tools, such as, Python, PowerFX, SQL.
- Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.
Experience
Essential
- Proven experience delivering innovative, scalable AI or intelligent automation solutions that have improved service delivery.
- Demonstrated experience leading AI-driven conversational solutions using AI/ML and NLP to achieve measurable service outcomes.
- Proven experience analysing user interactions and system performance to deliver data-driven improvements in performance, compliance, or user satisfaction.
- Familiarity with enterprise architecture and digital transformation initiatives.
- Proficient in analysing large, complex datasets, structured and unstructured, to support fair, evidence-based decisions.
- Proficient in using tools and techniques to extract useful insights from large datasets to support innovation and service improvements.
- Proficient in applying programming languages to create secure, efficient, and maintainable software.
Desirable
- Familiarity with AI and automation platforms for building and integrating intelligent solutions.
- Experience in designing, developing, and deploying conversational agents with advanced logic and workflows.
Skills and Attributes
Essential
- Problem-solving skills to break down complex AI/technical issues and identify effective solutions.
- Critical thinking skills to analyse data and evidence objectively, ensuring sound AI decision-making.
- Collaboration skills to work effectively across teams and disciplines, sharing knowledge and aligning on objectives.
- Creativity to innovate, improve AI solutions, and develop new ways of working.
Person Specification
Qualifications and Knowledge
Essential
- Master's degree in a relevant field, or equivalent qualification or professional experience.
- Professional certification or equivalent experience in AI/ML, automation, or software development.
- Practical experience in developing adaptable, scalable AI solutions, including prompt engineering or enterprise chatbot development.
- Demonstrated commitment to continuous professional development.
Desirable
- Theoretical and specialist knowledge gained via relevant certification such as: o Scripting and data manipulation tools, such as, Python, PowerFX, SQL.
- Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.
Experience
Essential
- Proven experience delivering innovative, scalable AI or intelligent automation solutions that have improved service delivery.
- Demonstrated experience leading AI-driven conversational solutions using AI/ML and NLP to achieve measurable service outcomes.
- Proven experience analysing user interactions and system performance to deliver data-driven improvements in performance, compliance, or user satisfaction.
- Familiarity with enterprise architecture and digital transformation initiatives.
- Proficient in analysing large, complex datasets, structured and unstructured, to support fair, evidence-based decisions.
- Proficient in using tools and techniques to extract useful insights from large datasets to support innovation and service improvements.
- Proficient in applying programming languages to create secure, efficient, and maintainable software.
Desirable
- Familiarity with AI and automation platforms for building and integrating intelligent solutions.
- Experience in designing, developing, and deploying conversational agents with advanced logic and workflows.
Skills and Attributes
Essential
- Problem-solving skills to break down complex AI/technical issues and identify effective solutions.
- Critical thinking skills to analyse data and evidence objectively, ensuring sound AI decision-making.
- Collaboration skills to work effectively across teams and disciplines, sharing knowledge and aligning on objectives.
- Creativity to innovate, improve AI solutions, and develop new ways of working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
