Job summary
We're looking for anAssociate Infrastructure Engineer to join our supportive and collaborative team. This is an excellent opportunity to start or grow your career in infrastructure, working alongside experienced engineers who will guide and mentor you.
Join our Cloud & Infrastructure team and help deliver reliable, secure digital services that support healthcare across Wales. As an Associate Infrastructure Engineer, you'll work with experienced colleagues to maintain and improve on-premise, virtual and cloud systems (IaaS, PaaS, SaaS).
Main duties of the job
You'll assist with system maintenance, incident response and monitoring, following clear processes to ensure security, stability and accuracy. You'll collaborate with colleagues and suppliers, support projects, and contribute to service improvements.
We're looking for someone with a relevant qualification or equivalent experience, practical IT infrastructure knowledge, and hands-on experience supporting systems or cloud environments. You'll be organised, detail-focused and a great team player with strong communication and problem-solving skills.
Join a compassionate, inclusive team offering hybrid working, career development, and the chance to help shape the future of digital healthcare in Wales.
English and/or Welsh speakers are equally welcome to apply
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Job description
Job responsibilities
In this role, you will:
Progression to the next pay band is dependent on meeting an agreed set of competency criteria managed through Personal Development Review (PDR). Once those criteria are met you will automatically progress to Band 5.
What we offer: Ongoing training and mentoring, opportunities for career development, a supportive team culture, and flexible working arrangements to help balance work and life.
We welcome applications from people of all backgrounds and experiences. You dont need to tick every box to applyif youre enthusiastic about technology, eager to learn, and committed to working safely and responsibly, wed love to hear from you.
Job description
Job responsibilities
In this role, you will:
Progression to the next pay band is dependent on meeting an agreed set of competency criteria managed through Personal Development Review (PDR). Once those criteria are met you will automatically progress to Band 5.
What we offer: Ongoing training and mentoring, opportunities for career development, a supportive team culture, and flexible working arrangements to help balance work and life.
We welcome applications from people of all backgrounds and experiences. You dont need to tick every box to applyif youre enthusiastic about technology, eager to learn, and committed to working safely and responsibly, wed love to hear from you.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Diploma or HNC, or equivalent qualification or experience.
- Knowledge gained through practical experience of providing IT support and technical assistance to users.
- Good working knowledge of IT operating systems, standard software, and basic troubleshooting techniques.
- A commitment to continuous professional development.
Desirable
- FEDIP Associate Practitioner, or equivalent recognised foundational level professional qualification.
- Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.
Experience
Essential
- Hands-on experience supporting infrastructure operations, including routine monitoring, logging and escalating incidents following established procedures.
- Ability to work collaboratively within a technical team, supporting others and contributing to reliable services.
- Aware of analysing system logs to spot performance and security problems and support investigations.
- Aware of using cloud and virtualisation technologies to improve infrastructure and services while managing costs and security.
- Aware of identifying and managing security risks to support cyber resilience in digital services.
- Experience configuring and maintaining system software to manage computing resources and support automation in any environment.
- Familiar with managing services provided by external IT suppliers to meet quality, security, and performance standards.
- Aware of service level agreements and contracts that support service delivery.
- Aware working with on-premises, cloud, and hybrid infrastructures to ensure secure and efficient service delivery, including fault identification through testing and log analysis.
Desirable
- Aware of keeping accurate IT asset records to support service management, change control, and audits.
- Aware of assisting with creating, modifying, or executing scripts or configurations, following change control processes.
- Basic awareness of AI tools and their ethical use, with an understanding of how they might help improve infrastructure performance
Skills and Aptitude
Essential
- Attention to detail to ensure work is safe, accurate, and high-quality.
- Teamwork to work openly and supportively with others and help create a team where everyone feels able to contribute.
- Effective communication skills--verbal, written, or assistive--to share information clearly and respectfully.
- Planning and organisation skills to use time and resources effectively and adjust plans when needed.
- Problem solving skills to understand problems by breaking them down, choosing the best action, and learning from the results.
- Decision-making skills to make sound decisions by considering priorities, risks and impacts, and involving others to achieve fair results.
Desirable
- Welsh language skills are desirable, level 1 or above, in understanding, speaking, reading and writing in Welsh.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Diploma or HNC, or equivalent qualification or experience.
- Knowledge gained through practical experience of providing IT support and technical assistance to users.
- Good working knowledge of IT operating systems, standard software, and basic troubleshooting techniques.
- A commitment to continuous professional development.
Desirable
- FEDIP Associate Practitioner, or equivalent recognised foundational level professional qualification.
- Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.
Experience
Essential
- Hands-on experience supporting infrastructure operations, including routine monitoring, logging and escalating incidents following established procedures.
- Ability to work collaboratively within a technical team, supporting others and contributing to reliable services.
- Aware of analysing system logs to spot performance and security problems and support investigations.
- Aware of using cloud and virtualisation technologies to improve infrastructure and services while managing costs and security.
- Aware of identifying and managing security risks to support cyber resilience in digital services.
- Experience configuring and maintaining system software to manage computing resources and support automation in any environment.
- Familiar with managing services provided by external IT suppliers to meet quality, security, and performance standards.
- Aware of service level agreements and contracts that support service delivery.
- Aware working with on-premises, cloud, and hybrid infrastructures to ensure secure and efficient service delivery, including fault identification through testing and log analysis.
Desirable
- Aware of keeping accurate IT asset records to support service management, change control, and audits.
- Aware of assisting with creating, modifying, or executing scripts or configurations, following change control processes.
- Basic awareness of AI tools and their ethical use, with an understanding of how they might help improve infrastructure performance
Skills and Aptitude
Essential
- Attention to detail to ensure work is safe, accurate, and high-quality.
- Teamwork to work openly and supportively with others and help create a team where everyone feels able to contribute.
- Effective communication skills--verbal, written, or assistive--to share information clearly and respectfully.
- Planning and organisation skills to use time and resources effectively and adjust plans when needed.
- Problem solving skills to understand problems by breaking them down, choosing the best action, and learning from the results.
- Decision-making skills to make sound decisions by considering priorities, risks and impacts, and involving others to achieve fair results.
Desirable
- Welsh language skills are desirable, level 1 or above, in understanding, speaking, reading and writing in Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
