Digital Health and Care Wales

IG DPO Service Support Officer - INTERNAL TO NHS WALES

The closing date is 04 November 2025

Job summary

We have an exciting opportunity within the Clinical Directorate, Information Governance team for an Information Governance Data Protection Support Service Officer.

The role will require some knowledge of Information Governance, Data Protection and Confidentiality, in order to provide professional advice and guidance to our subscribed General Medical Practices (GMP's).

Ideally you will have a recognised qualification or experience in Information Governance, although candidates who have a broad understanding will be considered.

You will be working as part of a dynamic and friendly team to raise the profile of data protection and information governance by supporting primary care contractors across Wales.

This role will have a base of any of our DHCW Offices.

Main duties of the job

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES

As a key contact point for service enquiries, the ideal candidates must be dynamic and have a flexible approach to working, along with excellent communication and organisational skills, in order to provide a first-class service.

Day to day you will be responsible for supporting primary care contractors with their general enquires, providing training, auditing processes and developing support materials.

Experience in the NHS Information Governance and/or working in a Primary Care setting are desirable but not essential.

Due to geography and spread of our service you will be required to have a flexible approach to work and be able to travel on occasion to various sites across Wales as required; this may require overnight stays.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Details

Date posted

28 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

025-AC265-1025

Job locations

Hybrid working

Location to be confirmed at interview

CF11 9AD


Job description

Job responsibilities

Supporting the Delivery of the DPO Service across NHS Wales.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Job description

Job responsibilities

Supporting the Delivery of the DPO Service across NHS Wales.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications and/or Knowledge

Essential

  • Relevant degree or equivalent experience

Desirable

  • Registered with a relevant informatics professional body
  • Evidence of further relevant higher degree level development/post graduate qualification - education and/or training

Experience

Essential

  • Experience of producing high quality information for an internal and external audience
  • Experience of working on projects that support better IG practice and highlight successes
  • Experience of working across organisational and professional boundaries in a complex organisation
  • Experience of developing and updating information resources

Aptitude and Abilities

Essential

  • Excellent communication skills and interpersonal skills when dealing with a wide range of clinical stakeholders
  • Ability to develop and maintain effective working relationships across multi-functional teams and organisational boundaries
  • Excellent organisations skills. Able to manage complex workloads, multitask in complex and sensitive environments

Desirable

  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification

Qualifications and/or Knowledge

Essential

  • Relevant degree or equivalent experience

Desirable

  • Registered with a relevant informatics professional body
  • Evidence of further relevant higher degree level development/post graduate qualification - education and/or training

Experience

Essential

  • Experience of producing high quality information for an internal and external audience
  • Experience of working on projects that support better IG practice and highlight successes
  • Experience of working across organisational and professional boundaries in a complex organisation
  • Experience of developing and updating information resources

Aptitude and Abilities

Essential

  • Excellent communication skills and interpersonal skills when dealing with a wide range of clinical stakeholders
  • Ability to develop and maintain effective working relationships across multi-functional teams and organisational boundaries
  • Excellent organisations skills. Able to manage complex workloads, multitask in complex and sensitive environments

Desirable

  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Location to be confirmed at interview

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Location to be confirmed at interview

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy DPO Service Manager

Francesca Harries

Francesca.Harries@wales.nhs.uk

Details

Date posted

28 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

025-AC265-1025

Job locations

Hybrid working

Location to be confirmed at interview

CF11 9AD


Supporting documents

Privacy notice

Digital Health and Care Wales's privacy notice (opens in a new tab)