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Digital Health and Care Wales

Directorate Manager

The closing date is 14 October 2025

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Job summary

Are you an experienced leader looking for your next challenge? We are seeking a dynamic and strategic individual to join the PCMH Directorate as a Directorate Manager (Band 8b) on a 6-month secondment. This is a fantastic opportunity to play a pivotal role in shaping the future of digital health and care services across Wales.

Main duties of the job

  • Provide strategic and operational management for all services within the Directorate, ensuring delivery of key performance targets including financial balance, IMTP, quality, and regulatory compliance.
  • Lead and deliver success across a range of key deliverables, including service efficiency, quality, workforce, and effectiveness.
  • Support the Director in facilitating the cultural and transformative move to Product as part of DHCW's strategic direction.
  • Embed agile delivery and Product methodology within Directorate teams.
  • Develop and maintain robust management systems to ensure KPIs are met.
  • Oversee budget setting, financial management, and resource allocation.
  • Foster effective communication and engagement with staff, stakeholders, and external partners.
  • Lead service reviews, manage capacity, and secure additional funding for service development.
  • Ensure compliance with DHCW policies, governance, and quality standards.
  • Participate in the DHCW On Call Rota and support the wider NHS Wales objectives.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Details

Date posted

07 October 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£65,424 to £76,021 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Flexible working

Reference number

025-AC242-1025

Job locations

Hybrid working

Location to be confirmed at interview

CF11 9AD


Job description

Job responsibilities

Essential:

  • Significant experience in a Service Manager or Senior Delivery Manager role, ideally within the NHS or health sector.
  • Extensive knowledge of service or product delivery, with a track record of embedding agile methodologies.
  • Masters degree or equivalent experience in a relevant discipline.
  • Strong leadership, strategic, and operational management skills.
  • Excellent communication, stakeholder engagement, and presentation abilities.
  • Evidence of continuous professional development.

Desirable:

  • Experience of training in and application of agile methodology, service management, and staff/resource management.
  • Knowledge of NHS Wales and the wider health sector.
  • Welsh language skills (Level 1 or above) are desirable.

Other Requirements:

  • Commitment to diversity and inclusion.
  • Ability to work flexibly in a hybrid environment and participate in the on-call rota.
  • Willingness to travel across Wales as required.

Job description

Job responsibilities

Essential:

  • Significant experience in a Service Manager or Senior Delivery Manager role, ideally within the NHS or health sector.
  • Extensive knowledge of service or product delivery, with a track record of embedding agile methodologies.
  • Masters degree or equivalent experience in a relevant discipline.
  • Strong leadership, strategic, and operational management skills.
  • Excellent communication, stakeholder engagement, and presentation abilities.
  • Evidence of continuous professional development.

Desirable:

  • Experience of training in and application of agile methodology, service management, and staff/resource management.
  • Knowledge of NHS Wales and the wider health sector.
  • Welsh language skills (Level 1 or above) are desirable.

Other Requirements:

  • Commitment to diversity and inclusion.
  • Ability to work flexibly in a hybrid environment and participate in the on-call rota.
  • Willingness to travel across Wales as required.

Person Specification

Qualifications and Knowledge

Essential

  • Extensive knowledge of service delivery or product delivery.
  • In-depth knowledge of agile methodology, coaching and training.

Experience

Essential

  • Significant experience in a Service Manager or Senior Delivery Manager role.

Desirable

  • Significant knowledge and understanding of the NHS, including the political, strategic and operational environment in which it operates.

Skills and Attributes

Essential

  • Evidence of undertaking presentation to groups.
  • Ability to work under pressure addressing multiple priorities.
  • Ability to earn the respect of key staff groups (e.g. clinical or technical staff)

Desirable

  • Able to demonstrate situations where effective leadership and management skills have been used.
Person Specification

Qualifications and Knowledge

Essential

  • Extensive knowledge of service delivery or product delivery.
  • In-depth knowledge of agile methodology, coaching and training.

Experience

Essential

  • Significant experience in a Service Manager or Senior Delivery Manager role.

Desirable

  • Significant knowledge and understanding of the NHS, including the political, strategic and operational environment in which it operates.

Skills and Attributes

Essential

  • Evidence of undertaking presentation to groups.
  • Ability to work under pressure addressing multiple priorities.
  • Ability to earn the respect of key staff groups (e.g. clinical or technical staff)

Desirable

  • Able to demonstrate situations where effective leadership and management skills have been used.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Location to be confirmed at interview

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Location to be confirmed at interview

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Director for Primary Care

Marged Cother

marged.cother@wales.nhs.uk

Details

Date posted

07 October 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£65,424 to £76,021 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Flexible working

Reference number

025-AC242-1025

Job locations

Hybrid working

Location to be confirmed at interview

CF11 9AD


Supporting documents

Privacy notice

Digital Health and Care Wales's privacy notice (opens in a new tab)