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Digital Health and Care Wales

Communications Officer

The closing date is 13 October 2025

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Job summary

As Communications Officer you will work with the Communications Team to raise the profile of DHCW and contribute to the successful delivery of the communications strategy and communications plan. The post holder will be required to support both internal and external communications activities.

Main duties of the job

As Communications Officer you will:

  • Support the organising of DHCW events with the senior communications officer and support teams within DHCW to register for external events.

  • Support the Senior Communications Officers to manage digital content.

  • Provide professional communication advice on promotional materials and content.

  • Support the Senior Communications Officers in the delivery of the digital communications strategy and support delivery of a forward-thinking, modern digital communications function for our organisation.

  • The Communications Officer works under the general direction of the Senior Communications Officer but is expected to manage their tasks independently and with autonomy, seeking guidance and support when necessary.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Details

Date posted

06 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

025-AC236-1025

Job locations

Hybrid working

TY Glan Yr Afon

Cardiff

CF11 9AD


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

As Communications Officer you will:

  • Monitor and manage the team's inbox and respond in a timely manner.

  • Be adept at writing clear, engaging and creative copy for all our channels with support from the team and make independent choices on the best communication channels to issue comms.

  • Influence and persuade committees and staff on appropriate communication approaches.

  • Prioritise work according to business objectives and the current narrative.

  • Take a proactive approach to staying ahead of digital trends and technologies.

  • Manage, maintain and keep the stakeholder list up to date.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

As Communications Officer you will:

  • Monitor and manage the team's inbox and respond in a timely manner.

  • Be adept at writing clear, engaging and creative copy for all our channels with support from the team and make independent choices on the best communication channels to issue comms.

  • Influence and persuade committees and staff on appropriate communication approaches.

  • Prioritise work according to business objectives and the current narrative.

  • Take a proactive approach to staying ahead of digital trends and technologies.

  • Manage, maintain and keep the stakeholder list up to date.

Person Specification

Qualifications and Knowledge

Essential

  • Educated to Degree Level or appropriate Professional Qualification or equivalent experience.
  • Evidence of further development/education/training

Desirable

  • Recognised/relevant professional qualification (Journalistic/PR/)

Experience

Essential

  • Evidence of relevant experience in a creative writing environment.
  • Experience of working in a PR/Communications environment.

Desirable

  • Experience of working on health-related campaigns.
  • Ability to speak Welsh.

Skills and Attributes

Essential

  • Digital skills in video, photography, Canva, Adobe, and Mura.
  • Demonstrate innovative and creative thinking.

Desirable

  • Excellent planning, prioritising and organising skills.
Person Specification

Qualifications and Knowledge

Essential

  • Educated to Degree Level or appropriate Professional Qualification or equivalent experience.
  • Evidence of further development/education/training

Desirable

  • Recognised/relevant professional qualification (Journalistic/PR/)

Experience

Essential

  • Evidence of relevant experience in a creative writing environment.
  • Experience of working in a PR/Communications environment.

Desirable

  • Experience of working on health-related campaigns.
  • Ability to speak Welsh.

Skills and Attributes

Essential

  • Digital skills in video, photography, Canva, Adobe, and Mura.
  • Demonstrate innovative and creative thinking.

Desirable

  • Excellent planning, prioritising and organising skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

TY Glan Yr Afon

Cardiff

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

TY Glan Yr Afon

Cardiff

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Communication Manager

Jenilee Cardy

jenilee.cardy@wales.nhs.uk

Details

Date posted

06 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

025-AC236-1025

Job locations

Hybrid working

TY Glan Yr Afon

Cardiff

CF11 9AD


Supporting documents

Privacy notice

Digital Health and Care Wales's privacy notice (opens in a new tab)