Job summary
DHCW is seeking a registered pharmacy professional to join the Clinical Informatics team and the Digital Services for Patients and the Public (DSPP) programme, supporting development and delivery of digital medicines features in the NHS Wales App.
The App provides access to health and care services via smartphone, tablet, or computer. Current features include requesting repeat prescriptions from general practice, with further medicines functionality due in 2025:
o Digital prescription view
o Notifications when medicines are ready at community pharmacy
o "Nominate a Pharmacy" option for digital prescriptions
The next phase is being led by the NHS Wales App Digital Medicines Project Board, with an ambitious work plan underway.
We are seeking a pharmacy professional with substantial practice experience and skills in analysis, engagement, and business change. Working with DHCW Clinical Informatics Team, the role involves shaping clinical workflows, supporting design and rollout of public-facing features, and providing input into public engagement.
Collaboration with stakeholders will be essential to drive safer, more effective ways of working. Welsh language skills are desirable; applications are welcomed in Welsh and/or English
Main duties of the job
Horizon Scanning: Monitor health and digital solution trends to shape clinical product roadmaps.
Leadership: Provide clinical leadership.
Clinical Expertise: Drive clinical outcomes, ensure patient safety, and advocate best practice.
Quality Improvement: Enhance business and clinical processes with outcome focus.
Risk Management: Manage clinical safety and risks in informatics design.
Professional Development: Maintain clinical practice knowledge and support workforce growth.
Strategic Advisory: Influence digital transformation and support health board informatics leads.
Policy Impact: Assess policy implications for informatics delivery.
Standards: Apply clinical standards to informatics.
Clinical Safety Officer: Lead on safety oversight.
Quality Assurance: Ensure systems meet clinical requirements.
Stakeholder Engagement: Manage expectations and prioritise clinically useful developments.
Governance: Implement clinical informatics governance in projects.
Care Delivery Models: Leverage knowledge of NHS Wales and UK care models.
Service Monitoring: Use informatics to monitor services and standards.
Research & Decision Making: Support evidence-based design of digital solutions.
Risk Analysis: Identify risks and provide clear analysis.
This post is fixed term until 31/03/26 due to funding
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Job description
Job responsibilities
Provide clinical informatics leadership to facilitate the discovery, development, adoption, and optimisation of delivery of digital change across NHS Wales. Apply knowledge of challenges, care models, organisations and governance across the care pathway (e.g., Primary Care contractors, hospitals, ambulance services, care homes, community services) and their impact on informatics projects/programmes.
Establish and maintain credibility and effective communication and partnerships at all levels across the national programmes, internally within
Digital Health & Care Wales (DHCW), with clinical and digital colleagues in Health Boards, NHS Wales peer groups (e.g. Medical Directors, Directors of Nursing and Therapies, Chief Pharmacists), Local Authorities, other professional groups and Welsh Government policy and clinical leaders.
Understand clinical audit, clinical risk management, quality assurance, clinical effectiveness and staff development aligned to clinical governance frameworks, to use data and information effectively, to identify service improvements and determine how informatics can assist in the monitoring and implementation of healthcare services and standards.
Horizon scan digital developments in your professional area of practice, identifying best practice, supporting clinical benefits realisation, and learning programmes.
Job description
Job responsibilities
Provide clinical informatics leadership to facilitate the discovery, development, adoption, and optimisation of delivery of digital change across NHS Wales. Apply knowledge of challenges, care models, organisations and governance across the care pathway (e.g., Primary Care contractors, hospitals, ambulance services, care homes, community services) and their impact on informatics projects/programmes.
Establish and maintain credibility and effective communication and partnerships at all levels across the national programmes, internally within
Digital Health & Care Wales (DHCW), with clinical and digital colleagues in Health Boards, NHS Wales peer groups (e.g. Medical Directors, Directors of Nursing and Therapies, Chief Pharmacists), Local Authorities, other professional groups and Welsh Government policy and clinical leaders.
Understand clinical audit, clinical risk management, quality assurance, clinical effectiveness and staff development aligned to clinical governance frameworks, to use data and information effectively, to identify service improvements and determine how informatics can assist in the monitoring and implementation of healthcare services and standards.
Horizon scan digital developments in your professional area of practice, identifying best practice, supporting clinical benefits realisation, and learning programmes.
Person Specification
Qualifications and Knowledge
Essential
- Professional clinical qualification and valid registration with the General Pharmaceutical Council
- Educated to master's level in a relevant subject e.g. digital or clinical informatics related subject or equivalent experience working within the field of clinical informatics.
- Knowledge of healthcare information systems, electronic health records, health data standards and data analysis methodologies
Desirable
- Understanding of the Welsh healthcare system to understand the context and requirements of healthcare delivery
Experience
Essential
- Significant post registration clinical experience working in a healthcare setting
- Leadership and operational management experience
- Experience of service development or transformation and the role of digital systems
- Experience and understanding of change management process.
Desirable
- Experience of leading informatics projects, including planning, implementation, and evaluation of digital clinical systems
Skills and Attributes
Essential
- Strong written and verbal communications skills to effectively collaborate with partners and stakeholders
- Demonstrate sound judgement and decision making involving highly complex facts or situations across the directorate portfolio
Desirable
- Excellent leadership and influencing skills with the ability to motivate and involve individuals and teams.
Person Specification
Qualifications and Knowledge
Essential
- Professional clinical qualification and valid registration with the General Pharmaceutical Council
- Educated to master's level in a relevant subject e.g. digital or clinical informatics related subject or equivalent experience working within the field of clinical informatics.
- Knowledge of healthcare information systems, electronic health records, health data standards and data analysis methodologies
Desirable
- Understanding of the Welsh healthcare system to understand the context and requirements of healthcare delivery
Experience
Essential
- Significant post registration clinical experience working in a healthcare setting
- Leadership and operational management experience
- Experience of service development or transformation and the role of digital systems
- Experience and understanding of change management process.
Desirable
- Experience of leading informatics projects, including planning, implementation, and evaluation of digital clinical systems
Skills and Attributes
Essential
- Strong written and verbal communications skills to effectively collaborate with partners and stakeholders
- Demonstrate sound judgement and decision making involving highly complex facts or situations across the directorate portfolio
Desirable
- Excellent leadership and influencing skills with the ability to motivate and involve individuals and teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
