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Digital Health and Care Wales

Primary Care Facilitator - INTERNAL TO NHS WALES

The closing date is 11 September 2025

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Job summary

PLEASE NOTE WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES

As an expanding team, we have an exciting vacancy for a Primary Care Facilitator to work as part of the Primary Care Services Team within Digital Health and Care Wales.

As a Primary Care Facilitator, you will be responsible for the delivery and support of digital technologies to Primary Care Stakeholders.

We are looking for a motivated individual who is willing to work, learn, and actively contribute within a team environment, possessing excellent communication and organisation skills.

Experience in the delivery of digital technologies is desirable but not essential.

Due to the geography and spread of our service portfolio, you will be required to be flexible and be able to travel to various sites across Wales at least 3 times per week; this may on occasion, require overnight stays.

Main duties of the job

The key duties of the role are:

  • Supporting the implementation of national or local initiatives by delivering digital technologies to a broad range of Primary Care Stakeholders

  • Coach and mentor Primary Care Stakeholders in adopting new digital technologies

  • Build relationships with Primary Care Stakeholders to effectively manage their digital service needs

  • Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary.

  • Establish and maintain effective two way written and verbal communication with all Stakeholders

  • Providing regular reports to Stakeholders on the progress and effectiveness of the IT services provided, ensuring compliance to the national standards and best practice is adopted

  • Contribute to the development of project plans which identifies resources, critical paths, and risks.

This post is fixed term/secondment for 12 months due to project work. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.

Details

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

025-AC197-0925

Job locations

Hybrid working

Swansea

SA1 8PH


Job description

Job responsibilities

PLEASE NOTE WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Responsible for:

  • adjusting priorities to meet frequently changing Stakeholder demands, self-managing any conflicting demands,

  • providing coaching to Primary Care Stakeholders on the Digital products and services available to them

  • maintaining effective two way written and verbal communication

  • the implementation of national or local initiatives.

  • providing feedback on new processes and procedures to support changes to service implementation, ensuring continuous service improvements to Primary Care Stakeholders.

  • the preparation and drafting of routine and ad-hoc reports

  • maximising the use of technology to improve performance and making recommendations to the teams operational processes to improve performance across the team.

  • providing and receiving complex or sensitive information in relation to products/services projects and workstreams that will need to be interpreted and communicated to team members

  • facilitating the deployment of national products and services through agreed communication channels

Job description

Job responsibilities

PLEASE NOTE WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Responsible for:

  • adjusting priorities to meet frequently changing Stakeholder demands, self-managing any conflicting demands,

  • providing coaching to Primary Care Stakeholders on the Digital products and services available to them

  • maintaining effective two way written and verbal communication

  • the implementation of national or local initiatives.

  • providing feedback on new processes and procedures to support changes to service implementation, ensuring continuous service improvements to Primary Care Stakeholders.

  • the preparation and drafting of routine and ad-hoc reports

  • maximising the use of technology to improve performance and making recommendations to the teams operational processes to improve performance across the team.

  • providing and receiving complex or sensitive information in relation to products/services projects and workstreams that will need to be interpreted and communicated to team members

  • facilitating the deployment of national products and services through agreed communication channels

Person Specification

Qualifications and Knowledge

Essential

  • Degree level or equivalent qualification or able to demonstrate equivalent experience
  • Commitment to continuing professional development for self
  • Good knowledge and understanding of Primary Care systems and suppliers

Desirable

  • Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
  • Knowledge and understanding of the role of DHCW.
  • Working knowledge of Clinical Terms.

Experience

Essential

  • Experience of delivering customer services in a Primary Care setting
  • Experience in delivering projects in a Primary Care setting

Desirable

  • Presenting to small groups

Skills and Attributes

Essential

  • Ability to work on own initiative whilst being an effective member of a hybrid team
  • Proactive & flexible approach to working
  • Responsive to changing environments
  • Excellent organisational skills and the ability to identify priorities
  • Possess excellent written and oral communication skills.

Desirable

  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification

Qualifications and Knowledge

Essential

  • Degree level or equivalent qualification or able to demonstrate equivalent experience
  • Commitment to continuing professional development for self
  • Good knowledge and understanding of Primary Care systems and suppliers

Desirable

  • Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
  • Knowledge and understanding of the role of DHCW.
  • Working knowledge of Clinical Terms.

Experience

Essential

  • Experience of delivering customer services in a Primary Care setting
  • Experience in delivering projects in a Primary Care setting

Desirable

  • Presenting to small groups

Skills and Attributes

Essential

  • Ability to work on own initiative whilst being an effective member of a hybrid team
  • Proactive & flexible approach to working
  • Responsive to changing environments
  • Excellent organisational skills and the ability to identify priorities
  • Possess excellent written and oral communication skills.

Desirable

  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Swansea

SA1 8PH


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Swansea

SA1 8PH


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Product Support Manager

Andrew Atkinson

andrew.atkinson@wales.nhs.uk

Details

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

025-AC197-0925

Job locations

Hybrid working

Swansea

SA1 8PH


Supporting documents

Privacy notice

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