Digital Health and Care Wales

Project Support Officer

The closing date is 06 August 2025

Job summary

We have an exciting permanent opportunity for a Primary Care Services Project Support Officer to provide project and organisational support to the Primary Care Planning and Coordination Team.

As a Project Support Officer you will be responsible for supporting the successful delivery of project objectives through a diverse range of activities. This includes ensuring the smooth operation of project management processes and coordinating business management tasks and activities on behalf of the project team.

Main duties of the job

As Project Support Officer, you will:

o Autonomously manage elements of specific projects as delegated.

o Ensure that standard project management methodologies are applied to successfully deliver projects.

o Prepare documentation and track project plans and benefits.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Details

Date posted

01 August 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year pa

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

025-AC167-0725

Job locations

Hybrid working

Location to be confirmed at interview

CF11 9AD


Job description

Job responsibilities

  • Plan and deliver specific aspects ofa project as delegated, ensuring coordination with workstreams and multidisciplinary stakeholders.

  • Use project control methodologies to plan, schedule, and monitor projects tasks, providing administrative and technical support to the Project team.

  • Capture, analyse and manage project risks, proposing resolutions to senior staff when necessary

  • Organise and coordinate meetings and events and assist in the diary management for team members associated with the portfolio of work.

  • Foster and maintain positive relationships with a diverse range of internal and external stakeholders

  • Develop and maintain effective systems for recording, updating and securely storing project information.

  • Report and analyse project data using various IT applications to support delivery.

Job description

Job responsibilities

  • Plan and deliver specific aspects ofa project as delegated, ensuring coordination with workstreams and multidisciplinary stakeholders.

  • Use project control methodologies to plan, schedule, and monitor projects tasks, providing administrative and technical support to the Project team.

  • Capture, analyse and manage project risks, proposing resolutions to senior staff when necessary

  • Organise and coordinate meetings and events and assist in the diary management for team members associated with the portfolio of work.

  • Foster and maintain positive relationships with a diverse range of internal and external stakeholders

  • Develop and maintain effective systems for recording, updating and securely storing project information.

  • Report and analyse project data using various IT applications to support delivery.

Person Specification

Qualifications and Knowledge

Essential

  • Educated to degree level in an associated professional field (or equivalent qualification / experience).
  • Knowledge of techniques for planning, monitoring and controlling projects

Desirable

  • Project Management qualification such as Prince 2 or equivalent experience.
  • Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.

Experience

Essential

  • Working knowledge of maintaining appropriate IT systems to enable effective planning and scheduling, advising on data to ensure adequate resources are in place for successful project delivery.
  • Working knowledge of identifying key business stakeholders and assessing their needs and interests, to create a comprehensive stakeholder engagement plan.

Skills and Attributes

Essential

  • Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities.

Desirable

  • - Welsh language skills are desirable at levels 1 or above in understanding, speaking, reading and writing in Welsh
Person Specification

Qualifications and Knowledge

Essential

  • Educated to degree level in an associated professional field (or equivalent qualification / experience).
  • Knowledge of techniques for planning, monitoring and controlling projects

Desirable

  • Project Management qualification such as Prince 2 or equivalent experience.
  • Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.

Experience

Essential

  • Working knowledge of maintaining appropriate IT systems to enable effective planning and scheduling, advising on data to ensure adequate resources are in place for successful project delivery.
  • Working knowledge of identifying key business stakeholders and assessing their needs and interests, to create a comprehensive stakeholder engagement plan.

Skills and Attributes

Essential

  • Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities.

Desirable

  • - Welsh language skills are desirable at levels 1 or above in understanding, speaking, reading and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Location to be confirmed at interview

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Location to be confirmed at interview

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Planning and Coordination Lead

Liz Sayce

liz.sayce@wales.nhs.uk

Details

Date posted

01 August 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year pa

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

025-AC167-0725

Job locations

Hybrid working

Location to be confirmed at interview

CF11 9AD


Supporting documents

Privacy notice

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