Job summary
Wehave an exciting opportunity foranexperienced Support & Business Analyst to take a lead role in supporting the Integration team. If you want to be part of the team, you will need a strong technical background and an aptitude for problem-solving. A background in software development would be advantageous, but is not essential, and experience with messaging technologies would be particularly advantageous.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
You will be a key member of the support team, covering multiple flows that are a mixtureof third-party and in-house applicationsupport. You will ensure that the applications perform to the requirements of our users and clinicians.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Job description
Job responsibilities
Previous experience of working within a software service delivery environment is desirable for this post. In addition, the following competencies are also desired:
This post is fixed term /secondment until 31/03/26 due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager before applying for this post.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
Previous experience of working within a software service delivery environment is desirable for this post. In addition, the following competencies are also desired:
This post is fixed term /secondment until 31/03/26 due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager before applying for this post.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to degree level or equivalent experience
- ITIL V3 Foundation Accreditation or equivalent knowledge and experience
Experience
Essential
- Extensive experience in Information and IT Service delivery and support
- Proven record in service delivery and 2nd line support
Desirable
- Experience of working in an NHS/Healthcare or Public Sector environment.
- Understanding of NHS Clinical/Administrative Information and IT requirements
- Knowledge of current health systems and best practice
Skills and Attributes
Essential
- In depth knowledge of Service Provision standards and their application (ITIL particularly)
- Problem, Change and Release
- Problem solving skills
- Good relational database design skill and SQL
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to degree level or equivalent experience
- ITIL V3 Foundation Accreditation or equivalent knowledge and experience
Experience
Essential
- Extensive experience in Information and IT Service delivery and support
- Proven record in service delivery and 2nd line support
Desirable
- Experience of working in an NHS/Healthcare or Public Sector environment.
- Understanding of NHS Clinical/Administrative Information and IT requirements
- Knowledge of current health systems and best practice
Skills and Attributes
Essential
- In depth knowledge of Service Provision standards and their application (ITIL particularly)
- Problem, Change and Release
- Problem solving skills
- Good relational database design skill and SQL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
