Digital Health and Care Wales

Primary Care Facilitator

The closing date is 31 July 2025

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Job summary

As an expanding team, we have an exciting vacancy for a Primary Care Facilitator to work as part of the Primary Care Services Team within Digital Health and Care Wales.

As a Primary Care Facilitator, you will be responsible for the delivery and support of digital technologies to Primary Care Stakeholders.

We are looking for a motivated individual who is willing to work, learn, and actively contribute within a team environment, possessing excellent communication and organisation skills.

Experience in the delivery of digital technologies is desirable but not essential.

Due to the geography and spread of our service portfolio, you will be required to be flexible and be able to travel to various sites across Wales at least 3 times per week; this may on occasion, require overnight stays.

This post is fixed term for 12 months to meet the needs of the service.

Main duties of the job

The key duties of the role are:

  • Supporting the implementation of national or local initiatives by delivering digital technologies to a broad range of Primary Care Stakeholders

  • Coach and mentor Primary Care Stakeholders in adopting new digital technologies

  • Build relationships with Primary Care Stakeholders to effectively manage their digital service needs

  • Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary.

  • Establish and maintain effective two way written and verbal communication with all Stakeholders

  • Providing regular reports to Stakeholders on the progress and effectiveness of the IT services provided, ensuring compliance to the national standards and best practice is adopted

  • Contribute to the development of project plans which identifies resources, critical paths, and risks.

This post is fixed term for 12 months to meet the needs of the service.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Details

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£30,420 to £37,030 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

025-AC139-0725

Job locations

Hybrid working

Location to be confirmed at interview

CF11 9AD


Job description

Job responsibilities

Responsible for:

  • adjusting priorities to meet frequently changing Stakeholder demands, self-managing any conflicting demands,

  • providing coaching to Primary Care Stakeholders on the Digital products and services available to them

  • maintaining effective two way written and verbal communication

  • the implementation of national or local initiatives.

  • providing feedback on new processes and procedures to support changes to service implementation, ensuring continuous service improvements to Primary Care Stakeholders.

  • the preparation and drafting of routine and ad-hoc reports

  • maximising the use of technology to improve performance and making recommendations to the teams operational processes to improve performance across the team.

  • providing and receiving complex or sensitive information in relation to products/services projects and workstreams that will need to be interpreted and communicated to team members

  • facilitating the deployment of national products and services through agreed communication channels

Job description

Job responsibilities

Responsible for:

  • adjusting priorities to meet frequently changing Stakeholder demands, self-managing any conflicting demands,

  • providing coaching to Primary Care Stakeholders on the Digital products and services available to them

  • maintaining effective two way written and verbal communication

  • the implementation of national or local initiatives.

  • providing feedback on new processes and procedures to support changes to service implementation, ensuring continuous service improvements to Primary Care Stakeholders.

  • the preparation and drafting of routine and ad-hoc reports

  • maximising the use of technology to improve performance and making recommendations to the teams operational processes to improve performance across the team.

  • providing and receiving complex or sensitive information in relation to products/services projects and workstreams that will need to be interpreted and communicated to team members

  • facilitating the deployment of national products and services through agreed communication channels

Person Specification

Qualifications and Knowledge

Essential

  • Degree level or equivalent qualification or able to demonstrate equivalent experience
  • Commitment to continuing professional development for self
  • Good knowledge and understanding of Primary Care systems and suppliers

Desirable

  • Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
  • Knowledge and understanding of the role of DHCW.
  • Working knowledge of Clinical Terms.

Experience

Essential

  • Experience of delivering customer services in a Primary Care setting
  • Experience in delivering projects in a Primary Care setting

Desirable

  • Presenting to small groups

Skills and Attributes

Essential

  • Ability to work on own initiative whilst being an effective member of a hybrid team
  • Proactive & flexible approach to working
  • Responsive to changing environments
  • Excellent organisational skills and the ability to identify priorities
  • Possess excellent written and oral communication skills.

Desirable

  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification

Qualifications and Knowledge

Essential

  • Degree level or equivalent qualification or able to demonstrate equivalent experience
  • Commitment to continuing professional development for self
  • Good knowledge and understanding of Primary Care systems and suppliers

Desirable

  • Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
  • Knowledge and understanding of the role of DHCW.
  • Working knowledge of Clinical Terms.

Experience

Essential

  • Experience of delivering customer services in a Primary Care setting
  • Experience in delivering projects in a Primary Care setting

Desirable

  • Presenting to small groups

Skills and Attributes

Essential

  • Ability to work on own initiative whilst being an effective member of a hybrid team
  • Proactive & flexible approach to working
  • Responsive to changing environments
  • Excellent organisational skills and the ability to identify priorities
  • Possess excellent written and oral communication skills.

Desirable

  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Location to be confirmed at interview

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Location to be confirmed at interview

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Product Support Manager

Andrew Atkinson

andrew.atkinson@wales.nhs.uk

Details

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£30,420 to £37,030 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

025-AC139-0725

Job locations

Hybrid working

Location to be confirmed at interview

CF11 9AD


Supporting documents

Privacy notice

Digital Health and Care Wales's privacy notice (opens in a new tab)