Primary Care Facilitator
The closing date is 17 July 2025
Job summary
As an expanding team, we have an exciting vacancy for a Primary Care Facilitator to work as part of the Primary Care Services Team within Digital Health and Care Wales.
As a Primary Care Facilitator, you will be responsible for the delivery and support of digital technologies to Primary Care Stakeholders.
We are looking for a motivated individual who is willing to work, learn, and actively contribute within a team environment, possessing excellent communication and organisation skills.
Experience in the delivery of digital technologies is desirable but not essential.
Due to the geography and spread of our service portfolio, you will be required to be flexible and be able to travel to various sites across Wales at least 3 times per week; this may on occasion, require overnight stays.
This post is fixed term for 12 months to meet the needs of the service.
Main duties of the job
The key duties of the role are:
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Supporting the implementation of national or local initiatives by delivering digital technologies to a broad range of Primary Care Stakeholders
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Coach and mentor Primary Care Stakeholders in adopting new digital technologies
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Build relationships with Primary Care Stakeholders to effectively manage their digital service needs
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Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary.
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Establish and maintain effective two way written and verbal communication with all Stakeholders
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Providing regular reports to Stakeholders on the progress and effectiveness of the IT services provided, ensuring compliance to the national standards and best practice is adopted
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Contribute to the development of project plans which identifies resources, critical paths, and risks.
This post is fixed term for 12 months to meet the needs of the service.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Details
Date posted
03 July 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£30,420 to £37,030 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
025-AC139-0725
Job locations
Hybrid working
Location to be confirmed at interview
CF11 9AD
Employer details
Employer name
Digital Health and Care Wales
Address
Hybrid working
Location to be confirmed at interview
CF11 9AD
Employer's website
Employer contact details
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Supporting documents
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