Head of Product

Job summary

We are seeking a dynamic and experienced Head of Platform for Cloud to lead our infrastructure engineering teams. This pivotal role will oversee the implementation and operational management of both our cloud platforms and on-premises technologies, ensuring they are robust, scalable, and secure. With a current hybrid configuration and an ambitious migration plan over the next three years, this is a truly exciting time to join DHCW and lead a large infrastructure-focused engineering team of over 30 staff. As well as the cloud platforms you will also be responsible for the existing on-premises estate of Wintel, SQL, Linux, and Citrix platforms.Apply today or reach out to find out more about the role - contact information at the base of the advert.Qualifications and skills

• Proven experience and knowledge of on-premises infrastructure and cloud platform (Azure and GCP) management and architecture.

• Strong leadership and team management skills.

• Excellent problem-solving and decision-making abilities.

• Strong communication and collaboration skills.

• Compassionate leader, embracing the mentoring role, and supporting career pathways

• In depth understanding of ITSM processes for managing operational teams

• Understanding, experience, and desire to streamline through automation and use of Infrastructure as Code (IAC).

• Skilled at both reviewing and developing complex technical and business level documents

Main duties of the job

Act as a subject matter expert for multiple disciplines of engineering practice and as a point of escalation for engineering and business matters.

Lead and manage engineering resources in line with business priorities, including dealing with human resource issues from recruitment through to disciplinary investigations.

Work as an integral part of a senior infrastructure leadership team to manage the design, implementation, and operation of digital services.

Plan and manage significant capital and revenue budgets.

Ensure operational service delivery exceeds KPIs, continuously optimizing for resiliency and cyber improvements. Author, approve, and maintain technical documents for high-quality assurance.

Actively participate in and align requirements for audit processes, such as ISO27001.

Implement new services following best practice designs, assured and approved by the organisation's Technical Authority Group, providing constructive feedback as appropriate.

Execute installation and operational qualification testing for new services. Manage and support infrastructure resilience testing of digital services

Manage, and mitigate operational risks, including the development of options papers for the treatment of highly complex risks.

Manage assets and configuration items effectively, including proactively managing the infrastructure lifecycle.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.