Job summary
THIS POST IS FIXED TERM FOR UP TO 36 MONTHS TO MEET THE NEEDS OF THE SERVICE
As a Lead Delivery Manager, you will be accountable for the effective delivery of complex,high risk products, projects and services.
You will have a high standard of previous experience managing a range of products, projects and services and have responsibility and accountability as the main point of escalation.
The Lead Delivery Manager will have strong communication skills and be able to engage with a variety of stakeholders.
You will be required to coach and mentor senior delivery managers and other team members.
You will be at the forefront of Agile and Lean practices, ensuring high standards of delivery while fostering a culture of continuous improvement.
This is a hands-on leadership role, requiring expertise in coaching teams, optimising workflows, and tackling organisational challenges. As the main point of escalation, you will work closely with senior stakeholders to align delivery with business objectives.
English and/or Welsh speakers are equally welcome to apply
Main duties of the job
Lead the delivery of complex project, digital products and services, ensuring high performance and continuous improvement.
Coach and mentor teams in Agile methodologies, embedding best practices in your team and contributing to the regular release of product iterations.
Optimise delivery flows, unblock challenges, and enhance team effectiveness through agile planning and execution.
Engage with stakeholders at all levels, managing expectations, influencing decision-making, and aligning priorities with business needs.
Be a proactive member of the Agile community of practice, sharing expertise and shaping delivery strategies for the organisation.
Drive user-centred service delivery, ensuring products meet the highest standards of quality and efficiency.
Oversee budget management, supplier contracts, and commercial negotiations to ensure value for money.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Job description
Job responsibilities
Agile Delivery Leadership - Line management of a multi disciplinary team, managing risks, dependencies, and priorities to drive successful outcomes and regularly release software.
Agile & Lean Expertise - Act as a champion for Agile practices, coaching teams and continuously improving delivery processes.
Stakeholder Engagement - Influence and negotiate with senior leaders, ensuring alignment of digital programmes with business objectives.
Planning & Risk Management - Identify potential roadblocks, optimise workflows and delivery metrics, and implement mitigation strategies to maintain delivery momentum.
Budget & Supplier Management - You will be involved in financial planning, contract negotiations, and supplier engagement to maximise efficiency and cost-effectiveness.
Community Leadership - Help build and develop a strong Agile delivery culture, sharing knowledge, coaching teams, and driving innovation.
Job description
Job responsibilities
Agile Delivery Leadership - Line management of a multi disciplinary team, managing risks, dependencies, and priorities to drive successful outcomes and regularly release software.
Agile & Lean Expertise - Act as a champion for Agile practices, coaching teams and continuously improving delivery processes.
Stakeholder Engagement - Influence and negotiate with senior leaders, ensuring alignment of digital programmes with business objectives.
Planning & Risk Management - Identify potential roadblocks, optimise workflows and delivery metrics, and implement mitigation strategies to maintain delivery momentum.
Budget & Supplier Management - You will be involved in financial planning, contract negotiations, and supplier engagement to maximise efficiency and cost-effectiveness.
Community Leadership - Help build and develop a strong Agile delivery culture, sharing knowledge, coaching teams, and driving innovation.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Masters level (or equivalent qualification / experience)
- Expert of Agile and Lean practices
- Certification such as Professional Scrum master or equivalent
Desirable
- Understanding and knowledge of health service terminology and information requirements
Experience
Essential
- Extensive delivery management experience.
- Extensive experience using Agile principles and how to apply them for the delivery of technology programmes.
- Expert at coaching teams to apply a user centred focus and to deliver to service standards
Skills and Attributes
Essential
- Expert life cycle management skills. Manages products or services from planning stages through to delivery and ongoing iteration.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Masters level (or equivalent qualification / experience)
- Expert of Agile and Lean practices
- Certification such as Professional Scrum master or equivalent
Desirable
- Understanding and knowledge of health service terminology and information requirements
Experience
Essential
- Extensive delivery management experience.
- Extensive experience using Agile principles and how to apply them for the delivery of technology programmes.
- Expert at coaching teams to apply a user centred focus and to deliver to service standards
Skills and Attributes
Essential
- Expert life cycle management skills. Manages products or services from planning stages through to delivery and ongoing iteration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
