Job summary
We are looking for a Lead Delivery Manager to drive the successful delivery of complex, high-risk digital products and services to support preventative, community, and mental health digital services. You will be at the forefront of Agile and Lean practices, ensuring high standards of delivery while fostering a culture of continuous improvement. This is a hands-on leadership role, requiring expertise in coaching teams, optimising workflows, and tackling organisational challenges. As the main point of escalation, you will work closely with senior stakeholders to align delivery with business objectives. If you are a strategic thinker with a passion for Agile delivery, digital transformation, and leading high-performing teams, we want to hear from you.
Main duties of the job
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Engage with stakeholders at all levels, managing expectations, influencing decision-making, and aligning priorities with business needs.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Person Specification
Qualifications and knowledge
Essential
- Educated to Masters level (or equivalent qualification / experience)
- Expert of Agile and Lean practices
- Certification such as Professional Scrum master or equivalent
- Evidence of continuous professional development
- Expert at supporting multi-disciplinary teams in the delivery of products and services.
Desirable
- Understanding and knowledge of health service terminology and information requirement
- Knowledge/awareness of DHCW and how it supports the NHS in Wales
- Working knowledge of the NHS and national developments and policy initiatives
- Membership of a professional organisation, such as Scrum Alliance, Scrum.org, Internation Scrum Institute, Agile Alliance
Experience
Essential
- Extensive delivery management experience.
- Proven ability to lead complex projects and coach multi-disciplinary teams through the product life cycle. . Excellent expectation management skills.
- Extensive experience using Agile principles and how to apply them for the delivery of technology programmes.
- Demonstrable experience with introducing agile and lean practices into an organisation.
- Expert at balancing multiple priorities and dealing with ambiguity in a highly complex, diverse and changing environment
- Demonstrable focus on details including metrics, KPIs and process.
- Experience in budget management, contracting and managing on-going service agreements with 3rd party suppliers
- Pragmatic, innovative problem solver.
- Expert at coaching teams to apply a user centred focus and to deliver to service standards
- Expert at creating a positive environment to support a strong team culture.
- Expert at ensuring quality in the delivery of products and services.
Skills and Attributes
Essential
- Advanced commercial and financial acumen.
- Leadership and mentorship skills.
- Strong negotiation, decision-making and problem-solving skills to maintain delivery momentum and address or resolve issues and risks promptly.
- Expert life cycle management skills. Manages products or services from planning stages through to delivery and ongoing iteration.
- Excellent people skills and demonstrable emotional intelligence
- Excellent communication skills, both written and verbal, with the ability to clearly and concisely document plans and deliverables. Able to navigate and negotiate through complex or contentious situations.
- Strong leadership and management skills; planning and organisation of several complex activities or programmes, which require the formulation and adjustment of plans.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification
Qualifications and knowledge
Essential
- Educated to Masters level (or equivalent qualification / experience)
- Expert of Agile and Lean practices
- Certification such as Professional Scrum master or equivalent
- Evidence of continuous professional development
- Expert at supporting multi-disciplinary teams in the delivery of products and services.
Desirable
- Understanding and knowledge of health service terminology and information requirement
- Knowledge/awareness of DHCW and how it supports the NHS in Wales
- Working knowledge of the NHS and national developments and policy initiatives
- Membership of a professional organisation, such as Scrum Alliance, Scrum.org, Internation Scrum Institute, Agile Alliance
Experience
Essential
- Extensive delivery management experience.
- Proven ability to lead complex projects and coach multi-disciplinary teams through the product life cycle. . Excellent expectation management skills.
- Extensive experience using Agile principles and how to apply them for the delivery of technology programmes.
- Demonstrable experience with introducing agile and lean practices into an organisation.
- Expert at balancing multiple priorities and dealing with ambiguity in a highly complex, diverse and changing environment
- Demonstrable focus on details including metrics, KPIs and process.
- Experience in budget management, contracting and managing on-going service agreements with 3rd party suppliers
- Pragmatic, innovative problem solver.
- Expert at coaching teams to apply a user centred focus and to deliver to service standards
- Expert at creating a positive environment to support a strong team culture.
- Expert at ensuring quality in the delivery of products and services.
Skills and Attributes
Essential
- Advanced commercial and financial acumen.
- Leadership and mentorship skills.
- Strong negotiation, decision-making and problem-solving skills to maintain delivery momentum and address or resolve issues and risks promptly.
- Expert life cycle management skills. Manages products or services from planning stages through to delivery and ongoing iteration.
- Excellent people skills and demonstrable emotional intelligence
- Excellent communication skills, both written and verbal, with the ability to clearly and concisely document plans and deliverables. Able to navigate and negotiate through complex or contentious situations.
- Strong leadership and management skills; planning and organisation of several complex activities or programmes, which require the formulation and adjustment of plans.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
