Job summary
As a Digital Inclusion Manager, within the Engagement & Strategic Partnerships Team, you will play a pivotal role in shaping and delivering our approach to digital inclusion. Your efforts will ensure the successful co-production and adoption of national digital systems and solutions for health and care across Wales. You will champion digital inclusion, providing expertise on digital innovation and advances in technology to support digital capability.
Main duties of the job
We are looking for a proactive and passionate individual who can work autonomously and is highly focused on achieving results. You should have:
By joining DHCW, you will be at the forefront of digital transformation in health and care, ensuring that digital approaches improve healthcare experiences and increase the uptake of digital solutions where appropriate. You will work with national and local partners to make a real difference in the lives of people across Wales.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
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Collaboration:Work across DHCW, NHS Wales partners, other national bodies and organisations, and Welsh Government to deliver digital inclusion initiatives.
Job description
Job responsibilities
-
Collaboration:Work across DHCW, NHS Wales partners, other national bodies and organisations, and Welsh Government to deliver digital inclusion initiatives.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Masters Degree level or equivalent level of knowledge or experience
- Highly developed in-depth specialist knowledge and experience of engagement techniques, approaches, and procedures, and managing partnerships and operating in complex ecosystems
- Understanding of health and care issues and current policy agenda for NHS Wales
- Knowledge and expertise on the various tools and techniques of engagement including traditional, innovative, and online engagement methods, tools and techniques
- Detailed knowledge of the legislation governing formal engagement and consultation
- Demonstrated experience of co- ordinating projects in complex and challenging environments
- Experience of drafting briefing papers and correspondence for a senior audience, including Senior Leaders and Executive Directors
- Knowledge of recent Welsh Government initiatives and those of other public bodies relating to digital technology, digital inclusion, digital capability and financial hardship
- Understanding of equalities, diversity and inclusion trends, barriers and strategic responses
- Understanding of the barriers to digital inclusion and how they can be effectively addressed
Experience
Essential
- Experience of developing and delivering digital inclusion and engagement activities across a range of stakeholder groups including service users, national bodies and organisations, patients and public, policy leads, commercial partners and others, to inform and shape organisational working.
- Confident and experienced in developing and managing stakeholder relationships, dealing with competing priorities and negotiating and influencing to drive successful outcomes.
- Sound judgement and decision making involving highly complex facts or situations
- Excellent organisational skills. Able to manage workload and multitask
- Ability to work well under pressure, prioritise workload and meet deadlines
- Proven experience of working with and leading teams across departments and organisational boundaries to drive and deliver outcomes
- Proven experience in developing new processes and procedures and evaluating and improving to deliver greater levels of success
- Demonstrated knowledge of DHCW work and the development and delivery of digital systems and services across health and care in Wales
Skills and Attributes
Essential
- Ability to communicate both orally and written, conceptually detailed and complex information effectively and professionally with a wide range of individuals at all levels within the organisation and externally.
- Excellent organisations skills. Ability to work well under pressure, prioritise workload and meet deadlines
- Self-motivated with a pro-active approach with the ability to work independently as well as part of a wider team
- Capable of understanding the wider objectives of DHCW and its context within current government policy and strategic direction
- Excellent IT skills and proficiency in Microsoft Office programmes and new technologies
- Keen to support development of self and others
Desirable
- Welsh language skills levels 3 or above
Person Specification
Qualifications and Knowledge
Essential
- Educated to Masters Degree level or equivalent level of knowledge or experience
- Highly developed in-depth specialist knowledge and experience of engagement techniques, approaches, and procedures, and managing partnerships and operating in complex ecosystems
- Understanding of health and care issues and current policy agenda for NHS Wales
- Knowledge and expertise on the various tools and techniques of engagement including traditional, innovative, and online engagement methods, tools and techniques
- Detailed knowledge of the legislation governing formal engagement and consultation
- Demonstrated experience of co- ordinating projects in complex and challenging environments
- Experience of drafting briefing papers and correspondence for a senior audience, including Senior Leaders and Executive Directors
- Knowledge of recent Welsh Government initiatives and those of other public bodies relating to digital technology, digital inclusion, digital capability and financial hardship
- Understanding of equalities, diversity and inclusion trends, barriers and strategic responses
- Understanding of the barriers to digital inclusion and how they can be effectively addressed
Experience
Essential
- Experience of developing and delivering digital inclusion and engagement activities across a range of stakeholder groups including service users, national bodies and organisations, patients and public, policy leads, commercial partners and others, to inform and shape organisational working.
- Confident and experienced in developing and managing stakeholder relationships, dealing with competing priorities and negotiating and influencing to drive successful outcomes.
- Sound judgement and decision making involving highly complex facts or situations
- Excellent organisational skills. Able to manage workload and multitask
- Ability to work well under pressure, prioritise workload and meet deadlines
- Proven experience of working with and leading teams across departments and organisational boundaries to drive and deliver outcomes
- Proven experience in developing new processes and procedures and evaluating and improving to deliver greater levels of success
- Demonstrated knowledge of DHCW work and the development and delivery of digital systems and services across health and care in Wales
Skills and Attributes
Essential
- Ability to communicate both orally and written, conceptually detailed and complex information effectively and professionally with a wide range of individuals at all levels within the organisation and externally.
- Excellent organisations skills. Ability to work well under pressure, prioritise workload and meet deadlines
- Self-motivated with a pro-active approach with the ability to work independently as well as part of a wider team
- Capable of understanding the wider objectives of DHCW and its context within current government policy and strategic direction
- Excellent IT skills and proficiency in Microsoft Office programmes and new technologies
- Keen to support development of self and others
Desirable
- Welsh language skills levels 3 or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
