Job summary
Do you have a passion for delivering exceptional user experiences? Are you a dynamic leader ready to drive user-centred design (UCD) in a complex, impactful healthcare environment? If so, we want to hear from you!
Main duties of the job
As Head of User-Centred Design (UCD), you will lead a community of designers, researchers, and interaction specialists to design accessible, user-friendly systems, products, and services for DHCW. This is a strategic leadership role where you will:
- Advocate for user-centredness and embed UCD principles across the organisation.
- Build and grow a thriving UCD community, providing tools, guidance, and frameworks for excellence.
- Shape and execute DHCW's design vision to enhance healthcare delivery and user experiences.
- Lead, coach, and inspire multidisciplinary teams to deliver high-quality, user-focused digital transformation.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to Master's level OR has equivalent relevant working experience across a range of disciplines and/or relevant qualifications alongside evidence of continuing professional development.
- Demonstrable knowledge of user-centred design practices for both public facing and internal services and applications with advanced understanding of agile product management practices and methods.
Desirable
- Significant experience and expertise in the application of a range of user-centred design and product management methodologies.
- Significant experience of applying service standards (including GDS and Welsh Service Standards) and expert understanding of how it relates to the health and social care digital sector and its supporting digital strategies.
Experience
Essential
- Proven track record in a senior leadership/management role, leading teams and staff in a product management or user-centred design role with meaningful outcomes in complex organisations.
- Coaching teams, through the full product life cycle, in user-centred, agile, and iterative practices, helping team members to determine the right approaches to try by advocating for user-centred design to help organisations adopt user-centred practices and embed them into agile service design and delivery.
- Establishing and leading communities of practice.
Desirable
- Leading and influencing senior stakeholders, often with divergent views to reach timely and effective decisions based on the appropriate use of information.
- Substantial experience across a range of UCD functions including user research, service design, interaction design and content design.
Skills and Attributes
Essential
- Positive interpersonal skills and excellent written and oral communication skills to support the creation of buy-in for a product, service, or experience vision among both internal stakeholders across the whole organisation and external stakeholders. This may include the delivery of presentations to large groups of stakeholders in often pressured and politically sensitive environments.
Desirable
- Influencing skills, with the ability to work with others across organisations without line managing them.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to Master's level OR has equivalent relevant working experience across a range of disciplines and/or relevant qualifications alongside evidence of continuing professional development.
- Demonstrable knowledge of user-centred design practices for both public facing and internal services and applications with advanced understanding of agile product management practices and methods.
Desirable
- Significant experience and expertise in the application of a range of user-centred design and product management methodologies.
- Significant experience of applying service standards (including GDS and Welsh Service Standards) and expert understanding of how it relates to the health and social care digital sector and its supporting digital strategies.
Experience
Essential
- Proven track record in a senior leadership/management role, leading teams and staff in a product management or user-centred design role with meaningful outcomes in complex organisations.
- Coaching teams, through the full product life cycle, in user-centred, agile, and iterative practices, helping team members to determine the right approaches to try by advocating for user-centred design to help organisations adopt user-centred practices and embed them into agile service design and delivery.
- Establishing and leading communities of practice.
Desirable
- Leading and influencing senior stakeholders, often with divergent views to reach timely and effective decisions based on the appropriate use of information.
- Substantial experience across a range of UCD functions including user research, service design, interaction design and content design.
Skills and Attributes
Essential
- Positive interpersonal skills and excellent written and oral communication skills to support the creation of buy-in for a product, service, or experience vision among both internal stakeholders across the whole organisation and external stakeholders. This may include the delivery of presentations to large groups of stakeholders in often pressured and politically sensitive environments.
Desirable
- Influencing skills, with the ability to work with others across organisations without line managing them.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
