Job summary
DHCW is the digital arm of NHS Wales. We provide National solutions enabling providers of Primary and Secondary Care across Wales to do their work easier and better, improving the experience and outcomes for all patients, and reducing stress and pressures for the Clinical personnel. Our systems also unlock better utilisation of funds that Welsh Government provides for NHS Wales via improved efficiencies and holistic approach to digital healthcare.
The Operations Directorate is responsible for all operational service delivery for DHCW in response to NHS Wales strategy and standards as set by Welsh Government and the NHS Wales Chief Digital Officer (CDO), and for implementing and delivering a transformative digital strategy for the organisation.
The Associate Director of Single Record Products reports to the Chief DevOps Officer and is responsible for a portfolio that seeks to drive operational excellence across our suite of products and services, performance, and assurance of our technology estate, and to deliver health care services that are joined-up within DHCW and across government.
Key Accountabilities are
- Resilience and reliability
- Supplier/Contract Management
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
o Be a senior leader, working autonomously, with the ability to co-shape the future of digital healthcare in Wales
o Be guided by broad health and social care strategies, organisational policies and specific local and national guidelines, advising on how these should be interpreted and implemented
o Have extensive technical expertise and be recognised as an expert by peers in the broader industry
o Create a product-centric delivery model, and work on high-profile systems and solutions delivered at the National scale
o Ensure efficient, strategic and operational management of services in line with the contractual obligations of the organisation and other interfaces
o Have a thorough understanding of change and risk management fundamentals and practice, adapting to change to realize incremental value through cross-functional collaboration, measuring success using key results
o Ensure delivery is accessible, secure, efficient, scalable, sustainable, and continuously improved, and it complies with the organisation's commitment to user-centered service design, product, and agile delivery practices
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
Key Accountabilities for Role
- Resilience and reliability
- Supplier/Contract Management
This post is fixed term/secondment for 12 months.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Job description
Job responsibilities
Key Accountabilities for Role
- Resilience and reliability
- Supplier/Contract Management
This post is fixed term/secondment for 12 months.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to master's degree level (or equivalent qualification / experience)
- Further evidence of relevant higher-level education and/or training
- Practical experience, working at this level, across the range of work procedures and practices
- Evidence of continuous professional development
Desirable
- Professional Registration: APM Registered Project Professional
- Graduate status of the Major Project Leadership Academy (MPLA)
- Theoretical and specialist knowledge, gained with the following: PRINCE2 , MSP
Experience
Essential
- Expert technical knowledge, with broad experience of delivering high quality software products, platforms and solutions within a major digital delivery portfolio/programme, in a product-centric operating model,
- Expert in the analytical comparison of IT products against specified criteria (including costs) to determine the solution that best meets the business need.
- Strategic leadership for a portfolio of large-scale transformative ICT and digital programmes and projects. Creating frameworks for effective financial, commercial and risk management.
- Proficient in the effective and efficient routine deployment of resources, (including reassessment and reallocation), with significant experience of applying budgeting, benefits tracking and demand management principles to programme, project and product delivery.
- Proficient in methods and techniques for delivering effective and accessible presentations, either face-to-face or online within various contexts and to a variety of audiences, including preparing and presenting reports of complex, sensitive or contentious information at senior forums.
- Proficient in methods and techniques for effective partnership working, including running meetings, understanding and influencing the roles played by participants, influencing and communicating, to support delivery and promote good practice within the profession.
- Proficient in managing a diverse team in a complex changing environment, with responsibility for appraising individual performance and potential, identifying, agreeing and monitoring objectives and deliverables, identifying under-performance issues, identifying gaps in capability and managing episodes of unsatisfactory behaviour or performance in accordance with appropriate policies.
- Detailed understanding of Industry frameworks for delivery of Digital services.
Desirable
- Significant knowledge and understanding of the NHS, including the political, strategic and operational environment in which it operates.
- Experience of healthcare data and record systems.
Skills and Attributes
Essential
- Leadership skills to clearly articulate goals and objectives, and to engage, motivate and develop high performing, multidisciplinary teams that use service design and user-centred, data-driven, cloud-based delivery practices.
- Initiative and Decision-making skills in being proactive, anticipating opportunities for improvements and making decisions at the appropriate time, accounting for the needs of the situation, priorities, constraints, known risks, and the availability of necessary information and resources.
- Creativity skills in taking innovative approaches to problem solving and/or devising inventive and creative solutions.
- Follow up and Monitoring skills in checking progress against targets, taking action to resolve exceptions/ issues and reporting and escalating where necessary.
- Interpersonal skills in establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Being an effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences.
- Influence and Persuasion skills in conveying a level of credibility, confidence and professionalism when engaging, negotiating and mediating with a wide range of stakeholders, influencing positively and persuading others to take a specific course of action.
- Customer and Outcome Focus skills to understand the needs of the customer and of competing stakeholders, and balancing these when taking actions or making decisions, to ensure attainment of agreed objectives and deliverables,
- Flexibility skills in taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
- Judgement and Decision-Making skills (strategic and financial planning, operational, commercial and workforce matters and business troubleshooting / problem solving), exercising sound, pragmatic decisions.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to master's degree level (or equivalent qualification / experience)
- Further evidence of relevant higher-level education and/or training
- Practical experience, working at this level, across the range of work procedures and practices
- Evidence of continuous professional development
Desirable
- Professional Registration: APM Registered Project Professional
- Graduate status of the Major Project Leadership Academy (MPLA)
- Theoretical and specialist knowledge, gained with the following: PRINCE2 , MSP
Experience
Essential
- Expert technical knowledge, with broad experience of delivering high quality software products, platforms and solutions within a major digital delivery portfolio/programme, in a product-centric operating model,
- Expert in the analytical comparison of IT products against specified criteria (including costs) to determine the solution that best meets the business need.
- Strategic leadership for a portfolio of large-scale transformative ICT and digital programmes and projects. Creating frameworks for effective financial, commercial and risk management.
- Proficient in the effective and efficient routine deployment of resources, (including reassessment and reallocation), with significant experience of applying budgeting, benefits tracking and demand management principles to programme, project and product delivery.
- Proficient in methods and techniques for delivering effective and accessible presentations, either face-to-face or online within various contexts and to a variety of audiences, including preparing and presenting reports of complex, sensitive or contentious information at senior forums.
- Proficient in methods and techniques for effective partnership working, including running meetings, understanding and influencing the roles played by participants, influencing and communicating, to support delivery and promote good practice within the profession.
- Proficient in managing a diverse team in a complex changing environment, with responsibility for appraising individual performance and potential, identifying, agreeing and monitoring objectives and deliverables, identifying under-performance issues, identifying gaps in capability and managing episodes of unsatisfactory behaviour or performance in accordance with appropriate policies.
- Detailed understanding of Industry frameworks for delivery of Digital services.
Desirable
- Significant knowledge and understanding of the NHS, including the political, strategic and operational environment in which it operates.
- Experience of healthcare data and record systems.
Skills and Attributes
Essential
- Leadership skills to clearly articulate goals and objectives, and to engage, motivate and develop high performing, multidisciplinary teams that use service design and user-centred, data-driven, cloud-based delivery practices.
- Initiative and Decision-making skills in being proactive, anticipating opportunities for improvements and making decisions at the appropriate time, accounting for the needs of the situation, priorities, constraints, known risks, and the availability of necessary information and resources.
- Creativity skills in taking innovative approaches to problem solving and/or devising inventive and creative solutions.
- Follow up and Monitoring skills in checking progress against targets, taking action to resolve exceptions/ issues and reporting and escalating where necessary.
- Interpersonal skills in establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Being an effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences.
- Influence and Persuasion skills in conveying a level of credibility, confidence and professionalism when engaging, negotiating and mediating with a wide range of stakeholders, influencing positively and persuading others to take a specific course of action.
- Customer and Outcome Focus skills to understand the needs of the customer and of competing stakeholders, and balancing these when taking actions or making decisions, to ensure attainment of agreed objectives and deliverables,
- Flexibility skills in taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
- Judgement and Decision-Making skills (strategic and financial planning, operational, commercial and workforce matters and business troubleshooting / problem solving), exercising sound, pragmatic decisions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
