Job summary
The role will ensure that the monitoring, reporting, communication and management of the performance, availability and reporting metrics for the digital services, that the team provides to a wide range of stakeholders match or exceed requirements.
The role will record and manage team risks in accordance with business governance processes and be responsible for leading on service improvement plans.
Ensure all corporate and operational information systems are supported, maintained and developed to support current and future business process/delivery
Plan and manage financial, human, physical and virtual resources for national IT systems, products and services with their team area.
Main duties of the job
The role is the technical management lead for a specific technology team, the acting as the subject matter expert for that technical team.
The role will be responsible for the creation of team operating standards and processes with Cisco ACI and CheckpointTechnologies, whilst also being a significant contributor to tactical and strategic operations including relevant policy development, and advises the organisation on how these should be interpreted
The role will assist in the planning and management of both financial budgets and human resources and the provision of hardware, software and public cloud implementations and maintenance including applicable upgrades, automations, optimisations and decommissioning for the core digital infrastructure team services or products.
Fixed term until 31/03/25 due to funding
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
-
Work with IM&T mangers and IT suppliers to ensure the delivery and continuity of services across the organisation, ensuring that relevant product and services are available, with functionality that fully supports operational requirements.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
-
Work with IM&T mangers and IT suppliers to ensure the delivery and continuity of services across the organisation, ensuring that relevant product and services are available, with functionality that fully supports operational requirements.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Experience
Essential
- Understanding of NHS Clinical / Administrative Information and IT requirements.
- Experience of working in an NHS/Healthcare or Public Sector environment.
- Significant experience working in Information and IT.
- Senior management level experience in NHS / DHCW.
- Proven management record of successful and substantial software development and implementation.
- Proven record in delivery of operational and strategic infrastructure services and their dependencies.
- Relational database design experience.
- Organisational development and change management knowledge.
- Good communication and presentation skills.
- Experience of influencing stakeholders to attain results
- Experience in leadership and managing teams.
- Knowledge of systems analysis and design.
- Knowledge and experienced in computer and systems architecture - particularly Service Orientated Architecture.
- Financial budget management experience.
- Interaction design experience.
- Knowledge of management of information, IT and business dependencies.
- Minimum 3 year's experience operationally, with Cisco ACI and Checkpoint products
- Ability to implement configure, troubleshoot, deploy, Cisco ACI and Checkpoint systems within two National Data Centres to support the DHCW Infrastructure
Qualifications and/or Knowledge
Essential
- oService management framework knowledge. Level 3 service management framework qualification. (Skill level: awareness)
- oMasters and / or equivalent skills and experience.
- oIn depth knowledge of current IT development tools, paradigms, and methodologies
- oIn depth knowledge of Service Provision standards and their application (ITIL particularly).
- oComprehensive understanding of the use of modern Information Technologies and how they contribute to improved systems, ICPs, and services to patients.
- oIn depth understanding of the business processes for product(s) for which the post holder is responsible
- oKnowledge of general legislation relating to the provision of IT services, and any specific legislation relating to product(s) for which the post holder is responsible.
Desirable
- oRegistered with a relevant informatics professional body.
- oPRINCE2 Project Management Accreditation
- oITIL certification
Skills and Attributes
Essential
- oAsset and configuration management. Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. Verifying the location and state of assets. (Skill level: working)
- oAvailability and capacity management. Manage service components to ensure they meet business needs and performance targets. (Skill level: working)
- oChange management. Analyse, assess impact, develop and document change requests. Successfully implement changes based on requests for change. (Skill level: working)
- oCoding and scripting. Demonstrate an awareness of scripting tools and software that are available and currently in use. (Skill level: awareness
- oContinual service improvement. Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Skill level: working)
- oIncident management. Diagnose and prioritise incidents, investigate their causes, find, recommend and implement resolutions. (Skill level: working)
- oIT infrastructure. Support, design and implement infrastructure technologies and solutions. These include but are not limited to computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. They also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). (Skill level: practitioner)
- oProblem management. Initiate and monitor actions to investigate patterns and trends to resolve problems. Effectively consult specialists where required. Determine the appropriate remedy and assist with its implementation. Determine preventative measures. (Skill level: working)
- oService focus. Take inputs and establish coherent frameworks that work. (Skill level: working)
- oTechnical specialism. Use management system software and tools. Use logical schemata to investigate problems, collect performance statistics and create reports. Carry out the routine configuration, installation and reconfiguration of database and related products. Optimise performance and forecast resource needs. (Skill level: working)
- oTechnical understanding. Understand the core technical concepts related to the role and apply them with guidance. (Skill level: working)
- oTesting. Review requirements and specifications and be responsible for defining test conditions. Identify issues and risks associated with work. Analyse and report test activities and results. (Skill level: working)
- oUser focus. Responsible for the identification and engagement with users or stakeholders to collate user needs evidence. Understand and define research that fits user needs. Use quantitative and qualitative data about users to turn user focus into outcomes. (Skill level: working)
Desirable
- oWelsh Speaker (Level 1) or willingness to work towards
Person Specification
Experience
Essential
- Understanding of NHS Clinical / Administrative Information and IT requirements.
- Experience of working in an NHS/Healthcare or Public Sector environment.
- Significant experience working in Information and IT.
- Senior management level experience in NHS / DHCW.
- Proven management record of successful and substantial software development and implementation.
- Proven record in delivery of operational and strategic infrastructure services and their dependencies.
- Relational database design experience.
- Organisational development and change management knowledge.
- Good communication and presentation skills.
- Experience of influencing stakeholders to attain results
- Experience in leadership and managing teams.
- Knowledge of systems analysis and design.
- Knowledge and experienced in computer and systems architecture - particularly Service Orientated Architecture.
- Financial budget management experience.
- Interaction design experience.
- Knowledge of management of information, IT and business dependencies.
- Minimum 3 year's experience operationally, with Cisco ACI and Checkpoint products
- Ability to implement configure, troubleshoot, deploy, Cisco ACI and Checkpoint systems within two National Data Centres to support the DHCW Infrastructure
Qualifications and/or Knowledge
Essential
- oService management framework knowledge. Level 3 service management framework qualification. (Skill level: awareness)
- oMasters and / or equivalent skills and experience.
- oIn depth knowledge of current IT development tools, paradigms, and methodologies
- oIn depth knowledge of Service Provision standards and their application (ITIL particularly).
- oComprehensive understanding of the use of modern Information Technologies and how they contribute to improved systems, ICPs, and services to patients.
- oIn depth understanding of the business processes for product(s) for which the post holder is responsible
- oKnowledge of general legislation relating to the provision of IT services, and any specific legislation relating to product(s) for which the post holder is responsible.
Desirable
- oRegistered with a relevant informatics professional body.
- oPRINCE2 Project Management Accreditation
- oITIL certification
Skills and Attributes
Essential
- oAsset and configuration management. Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. Verifying the location and state of assets. (Skill level: working)
- oAvailability and capacity management. Manage service components to ensure they meet business needs and performance targets. (Skill level: working)
- oChange management. Analyse, assess impact, develop and document change requests. Successfully implement changes based on requests for change. (Skill level: working)
- oCoding and scripting. Demonstrate an awareness of scripting tools and software that are available and currently in use. (Skill level: awareness
- oContinual service improvement. Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Skill level: working)
- oIncident management. Diagnose and prioritise incidents, investigate their causes, find, recommend and implement resolutions. (Skill level: working)
- oIT infrastructure. Support, design and implement infrastructure technologies and solutions. These include but are not limited to computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. They also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). (Skill level: practitioner)
- oProblem management. Initiate and monitor actions to investigate patterns and trends to resolve problems. Effectively consult specialists where required. Determine the appropriate remedy and assist with its implementation. Determine preventative measures. (Skill level: working)
- oService focus. Take inputs and establish coherent frameworks that work. (Skill level: working)
- oTechnical specialism. Use management system software and tools. Use logical schemata to investigate problems, collect performance statistics and create reports. Carry out the routine configuration, installation and reconfiguration of database and related products. Optimise performance and forecast resource needs. (Skill level: working)
- oTechnical understanding. Understand the core technical concepts related to the role and apply them with guidance. (Skill level: working)
- oTesting. Review requirements and specifications and be responsible for defining test conditions. Identify issues and risks associated with work. Analyse and report test activities and results. (Skill level: working)
- oUser focus. Responsible for the identification and engagement with users or stakeholders to collate user needs evidence. Understand and define research that fits user needs. Use quantitative and qualitative data about users to turn user focus into outcomes. (Skill level: working)
Desirable
- oWelsh Speaker (Level 1) or willingness to work towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
