Job summary
Digital Health and Care Wales (DHCW) are looking for a highly motivated and enthusiastic individual responsible for overseeing DHCW's processes and tools for managing IT assets and their service configuration. This role will play a critical part in ensuring the accuracy and completeness of the Configuration Management Database (CMDB), which is vital for effective service delivery and incident resolution.
As an experienced Service Asset and Configuration Management (SACM) Lead, the post holder will be responsible for maintaining the DHCW IT estate. That covers Hardware Management; including employee workstations, servers, mobile devices, and Software Management; which includes the software tools employees use, the organisation's cloud infrastructure and other digital systems and services.
Working in close collaboration with key staff in procurement, finance, infrastructure, and applications teams, the SACM Lead will manage and track the organisations IT assets through the entire IT asset lifecycle.
The SACM Lead is also responsible for developing and implementing a comprehensive SACM strategy aligned with ITIL best practice. This will need to consider the organisation's goals, the risks it faces, compliance issues, and other relevant aspects to develop a strategy that maximises efficiency whilst minimizing both cost and risk.
Main duties of the job
Take a lead role when working with key stakeholders to ensure that appropriate IT assets and/or services are procured and managed, in accordance with the required timescales and ensure that opportunities for greater technical alignment and/or efficiencies are pursued.
Ensure that the organisation's services are underpinned by appropriate licence provisions maintaining accurate and up-to-date records.
Collaborate with infrastructure and application teams to identify and track the lifecycle management of IT assets / configuration items (CIs) and determine trends in asset performance.
Maintain a high level of knowledge of SACM best practice and the available software tools. Keep business knowledge on key subject areas up-to-date, and act as an expert reference for these areas. This will include national policies and legislation and may involve liaison with colleagues both within NHS Wales and the commercial sector.
The ability to Identify, assess and quantify SACM related risks including misallocation of resources, non-compliance, fraud, financial management and gaps in cyber security.
Regularly research and review industry best practices and new ways of working and take a lead role in incorporating them into DHCW organisational SACM practices.
As well as other duties as defined in the job description.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
Develop processes, policies, standards, systems, and measurements to help the organisation manage its IT asset portfolio, ensuring quality control and compliance throughout the lifecycle of all DHCWs IT assets.
Oversee the management of the CMDB, ensuring its data accuracy, completeness, and integrity. Establish and maintain the hardware and software asset register. Work within Service Management (ITSM) to ensure that the asset register is aligned to the CMDB and that the CMDB is a complete, correct, current and true reflection of the organisations IT services.
Establish and maintain an appropriate governance structure for SACM to identify and manage risks, develop, and review policy, evaluate options on available software tools and other SACM related business. Chair the IT Asset Management Group, establishing its membership and developing and regularly reviewing its Terms of Reference.
Develop, communicate, and implement policies for the acquisition, maintenance, and disposal of assets throughout the organisation. Track assets throughout the IT Asset Lifecycle and ensure compliance with those and other relevant organisational policies.
Develop and manage the IT Asset Register for DHCW. management of the associated budget, for specialist advisers to the DHCW.
As well as other responsibilities as defined in the job description.
Job description
Job responsibilities
Develop processes, policies, standards, systems, and measurements to help the organisation manage its IT asset portfolio, ensuring quality control and compliance throughout the lifecycle of all DHCWs IT assets.
Oversee the management of the CMDB, ensuring its data accuracy, completeness, and integrity. Establish and maintain the hardware and software asset register. Work within Service Management (ITSM) to ensure that the asset register is aligned to the CMDB and that the CMDB is a complete, correct, current and true reflection of the organisations IT services.
Establish and maintain an appropriate governance structure for SACM to identify and manage risks, develop, and review policy, evaluate options on available software tools and other SACM related business. Chair the IT Asset Management Group, establishing its membership and developing and regularly reviewing its Terms of Reference.
Develop, communicate, and implement policies for the acquisition, maintenance, and disposal of assets throughout the organisation. Track assets throughout the IT Asset Lifecycle and ensure compliance with those and other relevant organisational policies.
Develop and manage the IT Asset Register for DHCW. management of the associated budget, for specialist advisers to the DHCW.
As well as other responsibilities as defined in the job description.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to a master's degree level or equivalent experience.
- Extensive experience of IT Management at a senior level Qualification or equivalent.
- Evidence of post graduate development - education and/or training and CPD or equivalent experience
Experience
Essential
- Experience of dealing with major IT private sector providers in delivering major infrastructure services and solutions.
- Experience of developing and deploying complex IT services working with a range of technologies and providers.
- Knowledge of how the NHS is organised.
- Knowledge of procurement-related aspects of NHS SFIs.
- Understanding and experience of public sector procurement.
- Understanding of IT Market and related management issues.
- Demonstrate a proven record of achievement at a senior management level in an IT service delivery environment, including the ability to provide advice at Executive level
Skills and Attributes
Essential
- Excellent written and verbal communication skills when dealing with highly complex and sensitive information to a wide range of stakeholders across organisational boundaries.
- Sound judgement and decision making involving highly complex facts or situations.
- Excellent organisations skills. Able to manage complex workloads, multitask in complex and sensitive environments.
- Demonstrably managed and motivated successful teams
- Ability to work well under pressure, prioritise workload and meet deadlines.
- Influencing skills at all levels of the NHS.
- Capable of understanding the wider objectives of the organisation and its context within current Welsh Government policy and strategic direction.
- Good written skills able to assimilate complex ideas/material and argue cases in a clear persuasive way.
- Completer finisher
Desirable
- Welsh Language Skills at Level 3 or above
- Demonstrable leadership skills in complex environments.
- Excellent team building management and motivational skills.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to a master's degree level or equivalent experience.
- Extensive experience of IT Management at a senior level Qualification or equivalent.
- Evidence of post graduate development - education and/or training and CPD or equivalent experience
Experience
Essential
- Experience of dealing with major IT private sector providers in delivering major infrastructure services and solutions.
- Experience of developing and deploying complex IT services working with a range of technologies and providers.
- Knowledge of how the NHS is organised.
- Knowledge of procurement-related aspects of NHS SFIs.
- Understanding and experience of public sector procurement.
- Understanding of IT Market and related management issues.
- Demonstrate a proven record of achievement at a senior management level in an IT service delivery environment, including the ability to provide advice at Executive level
Skills and Attributes
Essential
- Excellent written and verbal communication skills when dealing with highly complex and sensitive information to a wide range of stakeholders across organisational boundaries.
- Sound judgement and decision making involving highly complex facts or situations.
- Excellent organisations skills. Able to manage complex workloads, multitask in complex and sensitive environments.
- Demonstrably managed and motivated successful teams
- Ability to work well under pressure, prioritise workload and meet deadlines.
- Influencing skills at all levels of the NHS.
- Capable of understanding the wider objectives of the organisation and its context within current Welsh Government policy and strategic direction.
- Good written skills able to assimilate complex ideas/material and argue cases in a clear persuasive way.
- Completer finisher
Desirable
- Welsh Language Skills at Level 3 or above
- Demonstrable leadership skills in complex environments.
- Excellent team building management and motivational skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
