Job summary
This post is fixed term/secondment for 12 months.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
We have an exciting opportunity to join our Primary Care Services Team. The post holder will be responsible for managing day-to-day Performance Management processes. The post requires the candidate to provide expert analysis and reporting of Primary Care Services, including the EPS (Electronic Prescription Service), ensuring service and contractual obligations are met.
This is a challenging and rewarding post for someone who already has ITIL Service Management experience and is able to deliver service improvements effectively. The candidate should be able to demonstrate a good general understanding of Primary Care systems and their functionality and purpose.
The successful applicant will be highly motivated, professional and have a structured approach to managing services. They will have a proven track record of delivering customer focused services preferably within the NHS or public sector.
Main duties of the job
Responsible for managing, maintaining, and developing performance management processes for a portfolio of services, including the purchasing, contract management and service level management for a range of Primary Care systems and services.
Manage, evaluate, and report on the quality of IT Services through defining, agreeing and monitoring Key Performance Indicators (KPIs) and conducting regular Service reviews and Service Management Boards.
Day-to-day management of a number of Service Performance sub-processes across various organisations e.g. Incident, Problem, Security, Continuous Service Improvement, Change and Release Management.
Assist in the provision and auditing of Service Management Boards and Change Advisory Boards (and where necessary to make recommendations and/or take remedial action) in order to ensure that they are running effectively and within scope.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
- Business/IT Degree or demonstrable equivalent experience
- Foundation Certificate in IT Service Management (ITIL).
- Knowledge of current themes in Healthcare in Wales.
- Clear understanding of inter-relationships between aspects of complex IT infrastructure and service support requirements.
- Knowledge and understanding of the role of service management and continuing service improvement.
Desirable
- ILM Level 5.
- Management Knowledge of NHS Wales I.T. strategy.
- Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
- Knowledge of Primary Care Clinical Systems.
Experience
Essential
- Experience in public sector service delivery to different organisations
- Staff management experience.
- Service management experience.
Desirable
- Experience in Healthcare, preferably in a shared/support services organisation.
Skills and Attributes
Essential
- Structured approach to programme working.
- Strong verbal and written communications skills.
- Ability to analyse complex IT issues to identify solutions to underlying problems.
- Excellent Organisational Skills and ability to identify priorities.
- Proactive and Flexible approach to working
- Able to clearly convey complex performance metrics within written reports using a variety of software tools.
- Excellent interpersonal and diplomatic skills.
- Good negotiation skills.
Desirable
- High level of service support skills.
- Strong influencing skills
- Technical skills to support service configuration.
- Skilled in the development of KPIs.
- Welsh Language Skills are desirable (level 1) in understanding, speaking, reading and writing in Welsh.
- Interest in relevant application of new technological developments.
- Must have the ability to respond promptly to the need to travel: and be flexible in terms of prioritisation of tasks and developments.
- Ability to travel across sites within Wales.
Person Specification
Qualifications and/or Knowledge
Essential
- Business/IT Degree or demonstrable equivalent experience
- Foundation Certificate in IT Service Management (ITIL).
- Knowledge of current themes in Healthcare in Wales.
- Clear understanding of inter-relationships between aspects of complex IT infrastructure and service support requirements.
- Knowledge and understanding of the role of service management and continuing service improvement.
Desirable
- ILM Level 5.
- Management Knowledge of NHS Wales I.T. strategy.
- Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
- Knowledge of Primary Care Clinical Systems.
Experience
Essential
- Experience in public sector service delivery to different organisations
- Staff management experience.
- Service management experience.
Desirable
- Experience in Healthcare, preferably in a shared/support services organisation.
Skills and Attributes
Essential
- Structured approach to programme working.
- Strong verbal and written communications skills.
- Ability to analyse complex IT issues to identify solutions to underlying problems.
- Excellent Organisational Skills and ability to identify priorities.
- Proactive and Flexible approach to working
- Able to clearly convey complex performance metrics within written reports using a variety of software tools.
- Excellent interpersonal and diplomatic skills.
- Good negotiation skills.
Desirable
- High level of service support skills.
- Strong influencing skills
- Technical skills to support service configuration.
- Skilled in the development of KPIs.
- Welsh Language Skills are desirable (level 1) in understanding, speaking, reading and writing in Welsh.
- Interest in relevant application of new technological developments.
- Must have the ability to respond promptly to the need to travel: and be flexible in terms of prioritisation of tasks and developments.
- Ability to travel across sites within Wales.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
