Job summary
You must be, or about to be, a technician with NVQ3 level training .Applications are welcome from all sectors of pharmacy practice, including community, primary care, industry and academia however hospital experience is desirable. All eligible candidates will be offered ACPT course.This is a full time post and is not subject to NHS AFC terms and conditions. Informal enquiries about the post are very welcome.
Main duties of the job
Engender a "customer first" culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.Ensure that strong relationships are built with our customers in order to understand their needs to deliver customer satisfaction.To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary sectors.Support the Pharmacist to conduct regular customer and stakeholder surveys to measure satisfaction.Work with the Pharmacist on implementing customer service improvement plans in conjunction with the pharmacy team.To assist in dealing with customer complaints promptly and efficiently in line with the company complaints procedure.To provide advice on leading a healthy lifestyle.To work under the supervision of pharmacist and respond to symptoms described by customers and recommend suitable products and provide advice on their correct use including sale of over-the-counter (OTC) and Pharmacy only medicines. To deliver a high quality and comprehensive medicines counselling service to patients on all aspects of their pharmaceutical care including specialist and unlicensed drugs. To overcome communication barriers through the use of interpreters or other forms of communication.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Prepare labels using the pharmacy computer system and correctly assemble prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).Organise the timely supply of out of stock medication to patients, prioritise and delegate to other pharmacy team members when necessary.Communicate any delays in supply to the appropriate person.Counsel patients on the use of their dispensed medications, offering advice and answering any queries.To provide information and advice to nursing and medical staff on all aspects of drug usage and availability.Receive deliveries from suppliers and manufacturers.Check delivery accuracy against paperwork.Query discrepancies and damaged stock with supplier/senior staff.Securely store stock into the allocated areas ensuring rotation of stock.Ensure stock is accurate and perform daily stock counts.Query stock discrepancies with a senior staff member.Manage slow moving, expiring/expired or over stock holdingTo follow established procedures and maintain all relevant records according to departmental and legal requirements.Order stock from supplies and manufacturers in accordance with the ordering proceduresTo dispense clinical trials, private patient prescriptions and controlled drugs.To be accountable for own professional actions.To perform other relevant duties as requested by the senior pharmacy members.To participate in the Weekend and Bank Holiday service rosters.To assist the senior technicians in the outpatients dispensary.Ensuring the hospital formulary is adhered to and to provide advice and offer solutions when non formulary/unlicensed drugs are prescribed.To provide information and advice to nursing and medical staff on all aspects of drug usage and availability.To follow established procedures and maintain all relevant records according todepartmental and legal requirements.
Job description
Job responsibilities
Prepare labels using the pharmacy computer system and correctly assemble prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).Organise the timely supply of out of stock medication to patients, prioritise and delegate to other pharmacy team members when necessary.Communicate any delays in supply to the appropriate person.Counsel patients on the use of their dispensed medications, offering advice and answering any queries.To provide information and advice to nursing and medical staff on all aspects of drug usage and availability.Receive deliveries from suppliers and manufacturers.Check delivery accuracy against paperwork.Query discrepancies and damaged stock with supplier/senior staff.Securely store stock into the allocated areas ensuring rotation of stock.Ensure stock is accurate and perform daily stock counts.Query stock discrepancies with a senior staff member.Manage slow moving, expiring/expired or over stock holdingTo follow established procedures and maintain all relevant records according to departmental and legal requirements.Order stock from supplies and manufacturers in accordance with the ordering proceduresTo dispense clinical trials, private patient prescriptions and controlled drugs.To be accountable for own professional actions.To perform other relevant duties as requested by the senior pharmacy members.To participate in the Weekend and Bank Holiday service rosters.To assist the senior technicians in the outpatients dispensary.Ensuring the hospital formulary is adhered to and to provide advice and offer solutions when non formulary/unlicensed drugs are prescribed.To provide information and advice to nursing and medical staff on all aspects of drug usage and availability.To follow established procedures and maintain all relevant records according todepartmental and legal requirements.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualifications
Essential
- Registered with GPhC
- NVQ Level 3 and BTEC in Pharmaceutical Sciences or equivalent
Desirable
Experience
Essential
- Pharmacy experience, including dispensing, OTC sales and patient counselling
Desirable
- Supervision of PTPTs in dispensary
- Experience in stock management
- Experience of working in an NHS environment
Skills
Essential
- Computer literate
- Good written English
- Good communications skills
Desirable
- Demonstration of management and leadership skills through experience
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Qualifications
Essential
- Registered with GPhC
- NVQ Level 3 and BTEC in Pharmaceutical Sciences or equivalent
Desirable
Experience
Essential
- Pharmacy experience, including dispensing, OTC sales and patient counselling
Desirable
- Supervision of PTPTs in dispensary
- Experience in stock management
- Experience of working in an NHS environment
Skills
Essential
- Computer literate
- Good written English
- Good communications skills
Desirable
- Demonstration of management and leadership skills through experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
