Job summary
Are you passionate about empowering individuals to take control of their health and wellbeing? Battersea PCN Ltd is seeking a dynamic and compassionate Health and Wellbeing Coach to join our team for a 12-month maternity cover contract. This is a fantastic opportunity to be part of an innovative and supportive environment, working across five GP practices within the Battersea Primary Care Network.
As a Health and Wellbeing Coach, you will play a vital role in supporting individuals particularly those with long-term health conditions such as diabetes, obesity, or at risk of cardiovascular disease to improve their health outcomes. Through one-to-one and group coaching, you'll help clients build the knowledge, confidence, and skills to make positive lifestyle changes.
You'll be instrumental in shaping future coaching services, collaborating with social prescribers, assistant psychologists, care coordinators, GPs, and nurses. You'll also contribute to exciting projects such as our Youth Clinic, menopause support programme, and Community Health Worker initiative.
Main duties of the job
About us
Battersea is fantastic place to work with its diverse, varied population, proximity to central London and beautiful open spaces such as Battersea Park and Clapham Common.
Battersea PCN comprises of 5 GP surgeries in a compact area of North Battersea (Bridge Lane Group Practice, Lavender Hill Group Practice, Battersea Fields Practice, Queenstown Road Medical Practice, Battersea Rise Group Practice) with a combined population of approximately 57,000 patients.
We enjoy excellent collaborative working relationships and are committed to developing the work of the Health Coaches across the 5 practices. Our Lead Health and Wellbeing Coaches offer support for existing services and innovation, particularly around group and 1-2-1 patient consultations.
Job description
Job responsibilities
Job Purpose
Provide personalised health coaching and deliver one to one and small group appointments to people with long term health conditions.
Use health coaching and motivational interviewing skills to support behaviour change.
Develop strong working relationships and provide personalised care alongside other health and social care professionals in Battersea PCN, including social prescribers, assistant psychologists, care co-ordinators, GPs and nurses.
Work alongside the Lead Health and Wellbeing Coach and other stakeholders to develop and shape future HWB coaching services across Battersea PCN.
Main Duties
Person-centred care and support
- Deliver effective health coaching sessions using a holistic and person-centred approach that helps people focus on what matters to them.
- Empower people to take control of their own wellbeing by building their confidence, motivating them to set goals and creating personalised action plans.
- Support people to overcome their personal barriers to make positive lifestyle changes.
- Provide ongoing motivational support and follow up to ensure long term behaviour changes.
- Support people to access appropriate community support and self management education.
- Treat everyone with dignity, and respect different cultures, religions, ways of life and other personal characteristics at all times.
Communication and Collaboration
- To work alongside the Lead HWBC to develop services including individual and group coaching, working closely with lead GPs and other members of our Adult and Young Peoples personalized care teams.
- To work collaboratively with the PCN Management team, the Lead HWB Coach and practice staff to ensure the provision and ongoing development of the coaching service
- Work alongside primary care professionals in the practice and PCN teams to provide joined-up personalised care
- Build excellent relationships with primary care teams and other key stakeholders.
- Build knowledge of community support and develop partnerships to ensure signposting is safe and effective.
- Act as a champion of personalised care and health coaching, increasing awareness and promoting its benefits to primary care staff and other audiences.
- Develop a peer network, building relationships with other health coaches at local and national level, in order to gain insights into best practice and innovation in health coaching in other areas of London and the UK.
Service Quality and Development
- Collect and record outcome, monitoring and impact data using required systems, contributing to the evaluation of the service.
- Manage own case load to ensure clients receive appropriate levels of support and expectations are met.
- Gather client feedback to evaluate the quality of the service and to inform service changes and developments.
- Keep up to date with key changes in the health and social care sector in order to shape and develop the service, including those relating to good practice and policy.
- Lead by example by demonstrating excellent customer service, delivery skills, organisation and professionalism.
- Work with the Lead Coach and PCN Clinical Directors to identify your own support needs and undertake continual personal and professional development.
- Work in collaboration with the Lead Coach and PCN stakeholders to develop and appropriately target current services including but not limited to the community health project.
General Responsibilities
- To comply with all of Battersea PCN Ltd Codes of practice and conduct, including policies and procedures concerning data protection, health and safety and safeguarding.
- To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and clients.
- To create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected. Report any instances of inappropriate behaviour or discrimination.
- Ensure data is kept securely in line with data protection law and Battersea PCN Ltd procedures.
- To be fully aware of the principles of safeguarding as they apply to children and vulnerable adults in relation to your work role. Always follow safeguarding procedures and ensure that your line manager is kept fully informed of any safeguarding concerns.
- To carry out any other reasonable duties and responsibilities that contribute to the overall function of the team, appropriate with the grading of the post.
Job description
Job responsibilities
Job Purpose
Provide personalised health coaching and deliver one to one and small group appointments to people with long term health conditions.
Use health coaching and motivational interviewing skills to support behaviour change.
Develop strong working relationships and provide personalised care alongside other health and social care professionals in Battersea PCN, including social prescribers, assistant psychologists, care co-ordinators, GPs and nurses.
Work alongside the Lead Health and Wellbeing Coach and other stakeholders to develop and shape future HWB coaching services across Battersea PCN.
Main Duties
Person-centred care and support
- Deliver effective health coaching sessions using a holistic and person-centred approach that helps people focus on what matters to them.
- Empower people to take control of their own wellbeing by building their confidence, motivating them to set goals and creating personalised action plans.
- Support people to overcome their personal barriers to make positive lifestyle changes.
- Provide ongoing motivational support and follow up to ensure long term behaviour changes.
- Support people to access appropriate community support and self management education.
- Treat everyone with dignity, and respect different cultures, religions, ways of life and other personal characteristics at all times.
Communication and Collaboration
- To work alongside the Lead HWBC to develop services including individual and group coaching, working closely with lead GPs and other members of our Adult and Young Peoples personalized care teams.
- To work collaboratively with the PCN Management team, the Lead HWB Coach and practice staff to ensure the provision and ongoing development of the coaching service
- Work alongside primary care professionals in the practice and PCN teams to provide joined-up personalised care
- Build excellent relationships with primary care teams and other key stakeholders.
- Build knowledge of community support and develop partnerships to ensure signposting is safe and effective.
- Act as a champion of personalised care and health coaching, increasing awareness and promoting its benefits to primary care staff and other audiences.
- Develop a peer network, building relationships with other health coaches at local and national level, in order to gain insights into best practice and innovation in health coaching in other areas of London and the UK.
Service Quality and Development
- Collect and record outcome, monitoring and impact data using required systems, contributing to the evaluation of the service.
- Manage own case load to ensure clients receive appropriate levels of support and expectations are met.
- Gather client feedback to evaluate the quality of the service and to inform service changes and developments.
- Keep up to date with key changes in the health and social care sector in order to shape and develop the service, including those relating to good practice and policy.
- Lead by example by demonstrating excellent customer service, delivery skills, organisation and professionalism.
- Work with the Lead Coach and PCN Clinical Directors to identify your own support needs and undertake continual personal and professional development.
- Work in collaboration with the Lead Coach and PCN stakeholders to develop and appropriately target current services including but not limited to the community health project.
General Responsibilities
- To comply with all of Battersea PCN Ltd Codes of practice and conduct, including policies and procedures concerning data protection, health and safety and safeguarding.
- To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and clients.
- To create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected. Report any instances of inappropriate behaviour or discrimination.
- Ensure data is kept securely in line with data protection law and Battersea PCN Ltd procedures.
- To be fully aware of the principles of safeguarding as they apply to children and vulnerable adults in relation to your work role. Always follow safeguarding procedures and ensure that your line manager is kept fully informed of any safeguarding concerns.
- To carry out any other reasonable duties and responsibilities that contribute to the overall function of the team, appropriate with the grading of the post.
Person Specification
Knowledge and Skills
Essential
- Knowledge of the wider determinants of health, including social, economic and environmental factors.
- Understanding of personalisation, health coaching and the skills required to support self-care.
- Knowledge of how lifestyle behaviours impact on health and long-term conditions.
- An understanding of the principles of confidentiality and how these apply when handling service-user information.
- Knowledge of the wider determinants of health, including social, economic and environmental factors.
- Understanding of personalisation, health coaching and the skills required to support self-care.
- Knowledge of how lifestyle behaviours impact on health and long-term conditions.
- An understanding of the principles of confidentiality and how these apply when handling service-user information.
- Skills and competencies
- Good ability to use Microsoft Office (including Excel, Word, Outlook and PowerPoint) and other online client monitoring systems or tools as required.
- Ability to use coaching skills to support and motivate people with a wide range of health and wellbeing needs.
- Strong interpersonal skills with the ability to listen actively and build excellent rapport with people from all backgrounds.
- Excellent communication skills, verbal and written; able to communicate in a meaningful way and develop effective relationships with a range of stakeholders.
- Excellent organisation, planning and time management skills.
- Able to collect and record data to enable the monitoring of key performance indicators, reporting on them as and when required.
- Able to work effectively with others in an open and collaborative way, valuing differences and contributing to a working environment which helps to achieve goals.
- Able to work unsupervised to meet agreed outcomes, targets and deadlines.
- Ability to identify risk, assess and manage risk when working with patients.
Desirable
- Good IT skills
- Working knowledge of EMIS and JOY
Experience
Essential
- At least 1 years experience in a role that involves delivering coaching
- Experience adopting a person-centred approach and empowering people to make informed choices.
- Experience of supporting people with long term health conditions to make lifestyle changes.
- Motivational interviewing, behaviour change, or health coaching qualification or willingness to undertake training (essential).
Desirable
- Motivational interviewing, behaviour change or health coaching experience.
- Experience setting up and delivering coaching in a group format
- Experience in developing services by assessing need, implementing ideas and evaluating services
Personal Qualities
Essential
- Able to demonstrate personal accountability, emotional resilience and ability to work well under pressure.
- Commitment to working in deprived communities and reducing health inequalities.
- Commitment to valuing equality and diversity and understanding of how this applies to own area of work.
- Commitment to own professional and personal development and willingness to undertake training and development as appropriate to the role.
Person Specification
Knowledge and Skills
Essential
- Knowledge of the wider determinants of health, including social, economic and environmental factors.
- Understanding of personalisation, health coaching and the skills required to support self-care.
- Knowledge of how lifestyle behaviours impact on health and long-term conditions.
- An understanding of the principles of confidentiality and how these apply when handling service-user information.
- Knowledge of the wider determinants of health, including social, economic and environmental factors.
- Understanding of personalisation, health coaching and the skills required to support self-care.
- Knowledge of how lifestyle behaviours impact on health and long-term conditions.
- An understanding of the principles of confidentiality and how these apply when handling service-user information.
- Skills and competencies
- Good ability to use Microsoft Office (including Excel, Word, Outlook and PowerPoint) and other online client monitoring systems or tools as required.
- Ability to use coaching skills to support and motivate people with a wide range of health and wellbeing needs.
- Strong interpersonal skills with the ability to listen actively and build excellent rapport with people from all backgrounds.
- Excellent communication skills, verbal and written; able to communicate in a meaningful way and develop effective relationships with a range of stakeholders.
- Excellent organisation, planning and time management skills.
- Able to collect and record data to enable the monitoring of key performance indicators, reporting on them as and when required.
- Able to work effectively with others in an open and collaborative way, valuing differences and contributing to a working environment which helps to achieve goals.
- Able to work unsupervised to meet agreed outcomes, targets and deadlines.
- Ability to identify risk, assess and manage risk when working with patients.
Desirable
- Good IT skills
- Working knowledge of EMIS and JOY
Experience
Essential
- At least 1 years experience in a role that involves delivering coaching
- Experience adopting a person-centred approach and empowering people to make informed choices.
- Experience of supporting people with long term health conditions to make lifestyle changes.
- Motivational interviewing, behaviour change, or health coaching qualification or willingness to undertake training (essential).
Desirable
- Motivational interviewing, behaviour change or health coaching experience.
- Experience setting up and delivering coaching in a group format
- Experience in developing services by assessing need, implementing ideas and evaluating services
Personal Qualities
Essential
- Able to demonstrate personal accountability, emotional resilience and ability to work well under pressure.
- Commitment to working in deprived communities and reducing health inequalities.
- Commitment to valuing equality and diversity and understanding of how this applies to own area of work.
- Commitment to own professional and personal development and willingness to undertake training and development as appropriate to the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
