Job summary
The PCN Development Coordinator will
support the strategic and operational development of the Primary Care Network,
working across practices and with system partners to implement new services,
manage projects, and help coordinate workforce and service transformation.
This role is essential in driving
forward PCN growth, resilience, and innovation as part of integrated care
systems.
The postholder will work closely with
the Operational Manager, Clinical Directors, practice teams, and wider
stakeholders to coordinate development initiatives, improve service delivery,
and support the implementation of NHS England and Integrated Care Board
priorities.
Through
innovative ways of working, drive to achieve NHS targets and changes within a
profitable, efficient practice environment, supporting the management team in
promoting ED&I, SHEF, quality and continuous improvement,
confidentiality, collaborative working, service delivery, learning and
development and ensure the organisation complies with CQC regulations.
Main duties of the job
The role may involve being based at or working at GP locations within the PCN boundary other than the PCN listed base.
Co-ordination the planning and delivery of services within the PCN, in line with its strategic aims, PCN DES, IFF and local population needs.
Assist in the implementation of new projects to member practices
Support the introduction and embedding of new care pathways, workforce models and digital innovations
Gather and analyse feeding back from patients, staff and partners to improve services
About us
The PCN is a group of 4 practices in the inner west Gateshead serving around 45,000 patients.
Our mission statement is to
provide high-quality, compassionate, and inclusive healthcare, addressing the
diverse needs of our community while promoting health equity and reducing
disparities. We aim to empower individuals to manage their health, deliver
accessible and patient-centered care, foster strong local partnerships, and
leverage innovation to enhance outcomes. Together, we are dedicated to building
a healthier, happier community where everyone can thrive.
Together with a team of pharmacists, pharmacy technicians, social prescribing link workers and, with other partners, physiotherapists and a mental health worker, we aim to reduce inequalities within our practice area and improve access to care for all.
We aim to build strong relationships within the team and with our member practices
Job description
Job responsibilities
The following are the core responsibilities of the Development
Co-Ordinator. There may be, on occasion, a requirement to carry out other
tasks. This will be dependent upon factors such as workload and staffing
levels:
a.
Coordinate the
planning and delivery of new PCN services in line with the PCN DES, IIF
targets, and local population health needs.
b.
Assist in
designing and implementing service improvement projects across member
practices.
c.
Support the
introduction and embedding of new care pathways, workforce models, and digital
innovations.
d.
Gather and analyse
feedback from patients, staff, and partners to inform service redesign.
e.
Manage a portfolio
of PCN development projects from initiation through to completion.
f.
Produce and
maintain project plans, timelines, progress reports, and risk logs.
g.
Ensure alignment
with national guidance, contractual obligations, and local strategic goals.
h.
Monitor project
outcomes and impact, producing reports and evaluations for the PCN Board and
stakeholders.
i.
Assist in the
coordination of workforce planning, including support for the recruitment and
integration of Additional Roles Reimbursement Scheme (ARRS) staff.
j.
Support ongoing
staff training and development initiatives within the PCN.
k.
Maintain
up-to-date workforce records, role profiles, and induction materials.
l.
Facilitate
engagement events, supervision sessions, or workshops for PCN staff as
required.
m.
Provide
administrative support to PCN management meetings, including agendas,
minute-taking, and action tracking.
n.
Assist with
maintaining governance records, policies, and compliance documentation.
o.
Support accurate
data collection and reporting to meet NHS and ICB requirements, including for
performance, finance, and workforce.
p.
Produce
high-quality communications and reports for internal and external stakeholders,
including newsletters, briefings, and project summaries.
q.
Coordinate
meetings, events, and communications across the PCN to ensure collaboration and
shared learning.
Develop
strong working relationships with GP practices, ICB colleagues, local
authorities, community services, and voluntary sector organisations.
In addition to the primary responsibilities, the Development
Co-Ordinator may be requested to:
a.
Act as the primary
point of contact for NHSE, ICB, Community Service suppliers and other external
stakeholders.
b.
Partake in audit
as requested by the audit lead
c.
Attend and
actively participate in practice or PCN related meetings
d.
Attend any
external meetings pertinent to the role of the Development Co-Ordinator
Job description
Job responsibilities
The following are the core responsibilities of the Development
Co-Ordinator. There may be, on occasion, a requirement to carry out other
tasks. This will be dependent upon factors such as workload and staffing
levels:
a.
Coordinate the
planning and delivery of new PCN services in line with the PCN DES, IIF
targets, and local population health needs.
b.
Assist in
designing and implementing service improvement projects across member
practices.
c.
Support the
introduction and embedding of new care pathways, workforce models, and digital
innovations.
d.
Gather and analyse
feedback from patients, staff, and partners to inform service redesign.
e.
Manage a portfolio
of PCN development projects from initiation through to completion.
f.
Produce and
maintain project plans, timelines, progress reports, and risk logs.
g.
Ensure alignment
with national guidance, contractual obligations, and local strategic goals.
h.
Monitor project
outcomes and impact, producing reports and evaluations for the PCN Board and
stakeholders.
i.
Assist in the
coordination of workforce planning, including support for the recruitment and
integration of Additional Roles Reimbursement Scheme (ARRS) staff.
j.
Support ongoing
staff training and development initiatives within the PCN.
k.
Maintain
up-to-date workforce records, role profiles, and induction materials.
l.
Facilitate
engagement events, supervision sessions, or workshops for PCN staff as
required.
m.
Provide
administrative support to PCN management meetings, including agendas,
minute-taking, and action tracking.
n.
Assist with
maintaining governance records, policies, and compliance documentation.
o.
Support accurate
data collection and reporting to meet NHS and ICB requirements, including for
performance, finance, and workforce.
p.
Produce
high-quality communications and reports for internal and external stakeholders,
including newsletters, briefings, and project summaries.
q.
Coordinate
meetings, events, and communications across the PCN to ensure collaboration and
shared learning.
Develop
strong working relationships with GP practices, ICB colleagues, local
authorities, community services, and voluntary sector organisations.
In addition to the primary responsibilities, the Development
Co-Ordinator may be requested to:
a.
Act as the primary
point of contact for NHSE, ICB, Community Service suppliers and other external
stakeholders.
b.
Partake in audit
as requested by the audit lead
c.
Attend and
actively participate in practice or PCN related meetings
d.
Attend any
external meetings pertinent to the role of the Development Co-Ordinator
Person Specification
Qualifications
Essential
- Excellent standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level or equivalent experience
- Project management training or qualification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (Written, oral, presenting)
- Strong IT skills
- Strategic thinker and negotiator
- Ability to prioritise and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organisation)
- Ability to network and build relationships
- Proven problem solving and analytical skills
Desirable
- Clinical systems user skills
Experience
Essential
- Experience working with the general public
- Experience in project co-ordination
- Experience in data analysis and the production of reports
- Experience of Microsoft Office applications
Desirable
- Experience working in a healthcare setting
- Experience using EMIS Clinical Systems
- Experience of primary care structure and current policy development
Personal
Essential
- The successful candidate will be polite and confident, with excellent interpersonal skills. Their motivated and proactive way of working, using initiative and judgement skills will mean that they will be forward-thinker with a solutions focused approach. They will work well under pressure and be resilient. However, they will also understand that in general practice, integrity, loyalty and confidentiality, along with sensitivity to potentially distressing situations, remains an absolute, since this role has the privilege of being focussed on the patients we serve, sometimes at the most vulnerable times in their lives (the role is not primarily patient facing but the decisions made affect patients directly and indirectly)
Person Specification
Qualifications
Essential
- Excellent standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level or equivalent experience
- Project management training or qualification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (Written, oral, presenting)
- Strong IT skills
- Strategic thinker and negotiator
- Ability to prioritise and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organisation)
- Ability to network and build relationships
- Proven problem solving and analytical skills
Desirable
- Clinical systems user skills
Experience
Essential
- Experience working with the general public
- Experience in project co-ordination
- Experience in data analysis and the production of reports
- Experience of Microsoft Office applications
Desirable
- Experience working in a healthcare setting
- Experience using EMIS Clinical Systems
- Experience of primary care structure and current policy development
Personal
Essential
- The successful candidate will be polite and confident, with excellent interpersonal skills. Their motivated and proactive way of working, using initiative and judgement skills will mean that they will be forward-thinker with a solutions focused approach. They will work well under pressure and be resilient. However, they will also understand that in general practice, integrity, loyalty and confidentiality, along with sensitivity to potentially distressing situations, remains an absolute, since this role has the privilege of being focussed on the patients we serve, sometimes at the most vulnerable times in their lives (the role is not primarily patient facing but the decisions made affect patients directly and indirectly)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
