Job summary
Enhanced Access Coordinator
Gateshead Inner West Primary Care Network (PCN)
Are you organised, proactive, and passionate about improving patient access to healthcare? Gateshead Inner West PCN is looking for a dedicated Enhanced Access Coordinator to play a vital role in delivering high-quality evening and weekend clinics across our member practices.
In this key position, youll coordinate the smooth running of Enhanced Access services, ensuring appointments are managed efficiently and patients receive seamless care outside of standard hours.
This role is available full-time or as a part-time job share between two staff members, offering flexibility to suit your lifestyle.
If youre ready to make a real difference in your community and thrive in a fast-paced healthcare environment, wed love to hear from you!
Main duties of the job
The Enhanced Access Coordinator will play a vital role in managing the daily operations of Enhanced Access services across the PCN. This includes scheduling clinics, managing appointment availability, and ensuring consistent service coverage.
In addition, the coordinator will be required to undertake reception duties as needed, providing front-line support to patients and visitors.
About us
Based in the Inner West of Gateshead our Primary Care Network serves over 45,000 patients across our five member Practices of: Whickham Medical Cottage, Chainbridge Medical Partnership, Glenpark Medical Practice, Teams Medical Practice & Sunniside Surgery.
We provide integrated services to our local population. Aiming to deliver more personalised, coordinated health and social care for people close to home.
The successful candidate will work alongside our newly established enhanced access team across all five sites.
Job description
Job responsibilities
Coordination and Service Management
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Coordinate and actively promote Enhanced Access and additional extended services across all Gateshead Inner West PCN member practices and partner organisations.
-
Serve as the primary liaison between service providers, clinicians, administrative teams, and external stakeholders to ensure seamless communication and efficient service delivery.
-
Manage and optimise clinical and administrative service schedules, including creating, updating, and amending clinical rotas and appointment clinics on EMIS and other systems.
-
Monitor appointment availability in real-time to maintain optimal access for patients, intervening where necessary to resolve scheduling conflicts or bottlenecks.
-
Review appointment bookings regularly for clinical appropriateness, flagging any issues or trends to the relevant practices or clinicians for action.
-
Actively gather and analyse patient feedback and complaints related to Enhanced Access services; assist in logging, coordinating investigation, and supporting resolution in line with practice and PCN policies.
-
Support the implementation and rollout of new service developments, pilots, and improvement initiatives, liaising closely with clinical leads and management teams to ensure smooth adoption.
-
Monitor service performance indicators and patient outcomes, producing detailed reports, data summaries, and insights to inform PCN decision-making and board discussions.
Administrative and Operational Support
-
Maintain accurate, up-to-date records and databases relating to service delivery, appointments, staffing rotas, and patient feedback, ensuring compliance with data protection standards.
-
Act as a first point of contact for patient and public enquiries related to Enhanced Access services, providing timely and clear information or directing queries appropriately.
-
Develop, review, and assist in implementing operational protocols, standard operating procedures, and workflows aimed at improving efficiency, patient experience, and service quality.
-
Provide flexible support to the day-to-day operations of the PCN, including reception duties, data entry, communications, and other administrative tasks as needed.
-
Assist the PCN management team with scheduling meetings, preparing agendas, taking minutes, and following up on action points related to Enhanced Access and wider PCN services.
-
Facilitate communication and coordination between multiple member practices, ensuring consistency of service delivery and shared understanding of policies and changes.
Additional Duties
-
Support training and induction of new staff or temporary cover relating to Enhanced Access clinics and administrative processes.
-
Monitor compliance with contractual requirements and service level agreements relating to Enhanced Access services, escalating any concerns to PCN leadership.
-
Participate in PCN-wide projects and initiatives as required, contributing expertise on patient access and operational workflows.
Job description
Job responsibilities
Coordination and Service Management
-
Coordinate and actively promote Enhanced Access and additional extended services across all Gateshead Inner West PCN member practices and partner organisations.
-
Serve as the primary liaison between service providers, clinicians, administrative teams, and external stakeholders to ensure seamless communication and efficient service delivery.
-
Manage and optimise clinical and administrative service schedules, including creating, updating, and amending clinical rotas and appointment clinics on EMIS and other systems.
-
Monitor appointment availability in real-time to maintain optimal access for patients, intervening where necessary to resolve scheduling conflicts or bottlenecks.
-
Review appointment bookings regularly for clinical appropriateness, flagging any issues or trends to the relevant practices or clinicians for action.
-
Actively gather and analyse patient feedback and complaints related to Enhanced Access services; assist in logging, coordinating investigation, and supporting resolution in line with practice and PCN policies.
-
Support the implementation and rollout of new service developments, pilots, and improvement initiatives, liaising closely with clinical leads and management teams to ensure smooth adoption.
-
Monitor service performance indicators and patient outcomes, producing detailed reports, data summaries, and insights to inform PCN decision-making and board discussions.
Administrative and Operational Support
-
Maintain accurate, up-to-date records and databases relating to service delivery, appointments, staffing rotas, and patient feedback, ensuring compliance with data protection standards.
-
Act as a first point of contact for patient and public enquiries related to Enhanced Access services, providing timely and clear information or directing queries appropriately.
-
Develop, review, and assist in implementing operational protocols, standard operating procedures, and workflows aimed at improving efficiency, patient experience, and service quality.
-
Provide flexible support to the day-to-day operations of the PCN, including reception duties, data entry, communications, and other administrative tasks as needed.
-
Assist the PCN management team with scheduling meetings, preparing agendas, taking minutes, and following up on action points related to Enhanced Access and wider PCN services.
-
Facilitate communication and coordination between multiple member practices, ensuring consistency of service delivery and shared understanding of policies and changes.
Additional Duties
-
Support training and induction of new staff or temporary cover relating to Enhanced Access clinics and administrative processes.
-
Monitor compliance with contractual requirements and service level agreements relating to Enhanced Access services, escalating any concerns to PCN leadership.
-
Participate in PCN-wide projects and initiatives as required, contributing expertise on patient access and operational workflows.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Strong IT and administrative skills, with proficiency in Microsoft Office and Excel.
- Organised, proactive, and able to work both independently and as part of a team.
- Understanding of NHS policies, confidentiality, and safeguarding requirements.
Desirable
- Previous experience working in a GP practice.
- Experience using clinical systems - EMIS
Other Requirements
Essential
- Access to own transport and ability to travel across the locality on a regular basis
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Strong IT and administrative skills, with proficiency in Microsoft Office and Excel.
- Organised, proactive, and able to work both independently and as part of a team.
- Understanding of NHS policies, confidentiality, and safeguarding requirements.
Desirable
- Previous experience working in a GP practice.
- Experience using clinical systems - EMIS
Other Requirements
Essential
- Access to own transport and ability to travel across the locality on a regular basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
