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IGPC Primary Care Network

Digital Transformation Lead

The closing date is 17 December 2025

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Job summary

iGPc Primary Care Network is looking for a part time (30 hours a week) Digital Transformation Lead to play a pivotal role in shaping and delivering it's digital future. This strategic leadership position is responsible for driving digital innovation and transformation across the network, supporting its member practices with both network and practice level strategies. The post holder will lead the development and implementation of a cohesive digital strategy that enhances patient care, improves operational efficiency, and supports workforce development. Working collaboratively with clinical, operational, and administrative teams, the Digital Transformation Lead will identify opportunities for improvement, manage complex change programmes, and ensure alignment with local and national digital health priorities. The role demands a proactive, visionary leader who can translate strategy into action, inspire teams, and deliver measurable outcomes.

Main duties of the job

This role is central to the PCNs ambition to become a digitally mature, patient-centred network. The Digital Transformation Lead will:

- Drive innovation that improves patient access and experience.

- Enhance operational efficiency and reduce administrative burden.

- Empower staff through training and support.

- Ensure the PCN remains agile and responsive to future digital developments.

Key Responsibilities include;

Strategic Leadership and Planning

Digital Innovation and Implementation

Stakeholder Engagement and Collaboration

Governance and Compliance

Operational Delivery and Support

Data and Insight

and

Quality Improvement and Service Design

About us

iGPc is a Primary Care Network of 8 GP practices within Liverpool, with a patient population of approximately 62,000.

The collaboration of our constituent GP Practices is designed to address the healthcare needs of the local community by making full use of the resources and hands-on experience of our Practices, as well as other healthcare providers and partners.

iGPc recognises the unique position that it holds as a group of GP Practices within the community and the opportunity that this gives to shape the provision of health and wider services to the local population. We strive to provide a supportive work environment for all our staff with a team ethos.

Details

Date posted

03 December 2025

Pay scheme

Other

Salary

£55,690 to £62,682 a year in line with Additional Roles Reimbursement Scheme

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

M0066-25-0009

Job locations

Rocky Lane Medical Centre

80 Rocky Lane

Childwall

Liverpool

L16 1JD


Job description

Job responsibilities

Main Duties include;

Analyse current systems at both Network and Practice level and seek ways to optimise them, liaising with PCN teams and practices

Develop the networks digital strategy, recognising that member practices have individual needs, and priorities and manage/deliver the projects to make the strategy a reality

Identify and plan improvements on a PCN and Practice Level, completing a full needs assessment of each member practice and the over-arching PCN

Ensure all digital initiatives comply with GDPR and NHS Data Protection Standards

Collaborate with the networks DPO and Governance Leads to ensure and embed privacy by design principles

Support the completion of Data Protection Impact Assessments (DPIAs) for new systems or processes

Support the network and member practices both local and national initiatives, for example Blinx Paco, and any further new initiatives.

Oversee the monitoring and development of initiatives such as IIF, Enhanced Access and other further services

Implement robust monitoring and reporting systems for network services compliant with CQC requirements

Explore develop and implement, where agreed, AI initiatives to support the network and practices to optimise workload and workflow

Lead quality improvement projects to support improvements across existing service

Attend required internal and external meetings, representing the PCN as and when require

Support the PCN with data analysis to help inform decision making, service reviews, service design and redesign

Manage the digital infrastructure of the Network

Support with the development and maintenance of IT elements such as the Network Intranet, Website and Social Media

Contributing to the development of effective pathways between the network and other local service

Support self care/self service by patient

Support population health management, for example, developing a clear referral process for the Network into INT

Deputise for the PCN manager in their absence

Provide comprehensive reports, effectively presenting relevant information timely and in an easily readable format

Support staff across PCN and Practices to partake in relevant training and/or CPD to achieve improvements

Support staff across the PCN and Practices to effectively use existing and new technology systems and products to enable improvement

Build and maintain good working relationships with PCN staff and Practice staff, ensuring a presence within each of the practices

Build and maintain good working relationships with stakeholders.

Identify best practice and learning from other areas

Support PCN member practices to adapt and apply specific policies and initiatives to local needs

Contribute to the rollout of new technologies and digital inclusion efforts

Job description

Job responsibilities

Main Duties include;

Analyse current systems at both Network and Practice level and seek ways to optimise them, liaising with PCN teams and practices

Develop the networks digital strategy, recognising that member practices have individual needs, and priorities and manage/deliver the projects to make the strategy a reality

Identify and plan improvements on a PCN and Practice Level, completing a full needs assessment of each member practice and the over-arching PCN

Ensure all digital initiatives comply with GDPR and NHS Data Protection Standards

Collaborate with the networks DPO and Governance Leads to ensure and embed privacy by design principles

Support the completion of Data Protection Impact Assessments (DPIAs) for new systems or processes

Support the network and member practices both local and national initiatives, for example Blinx Paco, and any further new initiatives.

Oversee the monitoring and development of initiatives such as IIF, Enhanced Access and other further services

Implement robust monitoring and reporting systems for network services compliant with CQC requirements

Explore develop and implement, where agreed, AI initiatives to support the network and practices to optimise workload and workflow

Lead quality improvement projects to support improvements across existing service

Attend required internal and external meetings, representing the PCN as and when require

Support the PCN with data analysis to help inform decision making, service reviews, service design and redesign

Manage the digital infrastructure of the Network

Support with the development and maintenance of IT elements such as the Network Intranet, Website and Social Media

Contributing to the development of effective pathways between the network and other local service

Support self care/self service by patient

Support population health management, for example, developing a clear referral process for the Network into INT

Deputise for the PCN manager in their absence

Provide comprehensive reports, effectively presenting relevant information timely and in an easily readable format

Support staff across PCN and Practices to partake in relevant training and/or CPD to achieve improvements

Support staff across the PCN and Practices to effectively use existing and new technology systems and products to enable improvement

Build and maintain good working relationships with PCN staff and Practice staff, ensuring a presence within each of the practices

Build and maintain good working relationships with stakeholders.

Identify best practice and learning from other areas

Support PCN member practices to adapt and apply specific policies and initiatives to local needs

Contribute to the rollout of new technologies and digital inclusion efforts

Person Specification

Qualifications

Essential

  • Educated to degree level or equivalent experience in health, social care management, digital transformation, or related field.
  • Evidence of continued professional development relevant to service improvement, leadership, digital health, or change management.

Desirable

  • Recognised Project or Programme Management qualification e.g. PRINCE2, Agile, MSP
  • Formal training in data protection, information governance, or digital systems implementation.
  • Qualification(s) or certification(s) in digital health technologies or informatics.

Experience

Essential

  • Significant experience working within General Practice or Primary Care at a senior level.
  • Proven track record of successfully delivering complex change and improvement programmes.
  • Experience interpreting national and system-level policy and translating it into local implementation.
  • Experience managing and supporting multidisciplinary teams, including senior line management responsibilities.
  • Hands-on experience with digital systems such as EMIS Web, AccuRx, iPlato, and other primary care platforms.
  • Experience engaging with internal and external stakeholders across health, care, and community settings.
  • Experience in developing and implementing digital strategies and transformation plans.

Desirable

  • Experience applying service improvement methodologies e.g., PDSA cycles, Lean, Six Sigma
  • Experience deputising in a leadership or management role.
  • Experience working with Primary Care Networks (PCNs), Integrated Neighbourhood Teams (INTs), or ICS-level programmes.
  • Experience in digital inclusion initiatives and patient engagement strategies.

Knowledge and Skills

Essential

  • Extensive knowledge of general practice systems, processes, and digital infrastructure.
  • Strong understanding of Information Governance, GDPR, and NHS Data Protection standards.
  • Ability to lead digital transformation initiatives from concept to delivery.
  • Skilled in using data and insight to drive service improvement and inform strategic decisions.
  • Ability to interpret and analyse complex qualitative and quantitative data.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Strong leadership and team development skills, with a collaborative and motivational approach.
  • High level of proficiency in Microsoft Office and digital tools.
  • Ability to work autonomously, manage competing priorities, and meet tight deadlines.
  • Problem-solving and decision-making skills with a strategic mindset.
  • Flexible, resilient, and adaptable to change.

Desirable

  • Understanding of population health management and data-driven decision-making.
  • Familiarity with AI technologies and their application in primary care.
  • Knowledge of digital inclusion strategies and remote monitoring technologies.

Other

Essential

  • Ability to travel across practice sites within the PCN and wider system as required.
  • Commitment to improving NHS services for the benefit of patients and communities.
  • Willingness to work flexibly to meet the needs of the network and its member practices.
Person Specification

Qualifications

Essential

  • Educated to degree level or equivalent experience in health, social care management, digital transformation, or related field.
  • Evidence of continued professional development relevant to service improvement, leadership, digital health, or change management.

Desirable

  • Recognised Project or Programme Management qualification e.g. PRINCE2, Agile, MSP
  • Formal training in data protection, information governance, or digital systems implementation.
  • Qualification(s) or certification(s) in digital health technologies or informatics.

Experience

Essential

  • Significant experience working within General Practice or Primary Care at a senior level.
  • Proven track record of successfully delivering complex change and improvement programmes.
  • Experience interpreting national and system-level policy and translating it into local implementation.
  • Experience managing and supporting multidisciplinary teams, including senior line management responsibilities.
  • Hands-on experience with digital systems such as EMIS Web, AccuRx, iPlato, and other primary care platforms.
  • Experience engaging with internal and external stakeholders across health, care, and community settings.
  • Experience in developing and implementing digital strategies and transformation plans.

Desirable

  • Experience applying service improvement methodologies e.g., PDSA cycles, Lean, Six Sigma
  • Experience deputising in a leadership or management role.
  • Experience working with Primary Care Networks (PCNs), Integrated Neighbourhood Teams (INTs), or ICS-level programmes.
  • Experience in digital inclusion initiatives and patient engagement strategies.

Knowledge and Skills

Essential

  • Extensive knowledge of general practice systems, processes, and digital infrastructure.
  • Strong understanding of Information Governance, GDPR, and NHS Data Protection standards.
  • Ability to lead digital transformation initiatives from concept to delivery.
  • Skilled in using data and insight to drive service improvement and inform strategic decisions.
  • Ability to interpret and analyse complex qualitative and quantitative data.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Strong leadership and team development skills, with a collaborative and motivational approach.
  • High level of proficiency in Microsoft Office and digital tools.
  • Ability to work autonomously, manage competing priorities, and meet tight deadlines.
  • Problem-solving and decision-making skills with a strategic mindset.
  • Flexible, resilient, and adaptable to change.

Desirable

  • Understanding of population health management and data-driven decision-making.
  • Familiarity with AI technologies and their application in primary care.
  • Knowledge of digital inclusion strategies and remote monitoring technologies.

Other

Essential

  • Ability to travel across practice sites within the PCN and wider system as required.
  • Commitment to improving NHS services for the benefit of patients and communities.
  • Willingness to work flexibly to meet the needs of the network and its member practices.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

IGPC Primary Care Network

Address

Rocky Lane Medical Centre

80 Rocky Lane

Childwall

Liverpool

L16 1JD


Employer's website

https://igpc-liverpool.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

IGPC Primary Care Network

Address

Rocky Lane Medical Centre

80 Rocky Lane

Childwall

Liverpool

L16 1JD


Employer's website

https://igpc-liverpool.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Network Manager

Tracie Lee

Tracie.Lee@livgp.nhs.uk

07584240855

Details

Date posted

03 December 2025

Pay scheme

Other

Salary

£55,690 to £62,682 a year in line with Additional Roles Reimbursement Scheme

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

M0066-25-0009

Job locations

Rocky Lane Medical Centre

80 Rocky Lane

Childwall

Liverpool

L16 1JD


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