Receptionist

Job description

Job responsibilities

1. JOB TITLE: Receptionist/Administrator

2. LOCATION: Various GP Practices in Gateshead

3. BAND/SALARY: Band 2

4. CONTRACT: Zero Hours Contract

5. JOB PURPOSE/SUMMARY

CBC Workforce Solutions Flexible Workforce Hub are recruiting receptionists/administrators. As a receptionist, you will support GP practices on a sessional basis during practice opening hours and be first point of contact for patients, your communication skills and ability to work under pressure will be paramount to the role.

You can choose shifts from across Gateshead's Primary Care Network via our online rota system.

We believe in recruiting locally, to build stronger relationships with our partners and patients. We have a dedicated team based in Team Valley who will support applicants with the application and any training required.

6. KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED

• Educated to GCSE Level or equivalent
• Patient or customer facing experience is essential
• Excellent verbal and written communication
• Strong I.T skills, typing and use of Microsoft Packages (word, excel)
• Previous administration experience
• Working knowledge of EMIS

7. MAIN DUTIES AND RESPONSIBILITIES

• Reception Duties - Effective communication skills, signposting and handling patient queries both face to face and via telephone
• Manage Appointments - Booking and cancelling appointments for patients
• Record Management - Data entry, record patient contacts
• Administration and Filing - Assisting patients with paperwork, registration and record management
• Scanning, coding and summarising - upon request

8. CONFIDENTIALITY

In the course of their work the post-holder may have access to confidential information relating to the company, its staff, stakeholders, and patients. All such information must be treated as highly confidential, and any breach will be subject to disciplinary action. In addition, the nature of this role may mean that the post holder also has access to information regarding local general practices and this should also be treated as confidential.

9. COMMUNICATIONS AND WORKING RELATIONSHIPS

• Excellent communication skills with all staff including:

- Practice Managers and Partners

- Practice Team Leads

- Flexible Workforce Hub Team (CBC Workforce Solutions)

- Local general practices

- Ability to deal with difficult situations professionally

10. PERSONAL AND PEOPLE DEVELOPMENT

The post-holder will participate in any training implemented by CBC Workforce Solutions as part of their employment.

11. WORKING CONDITIONS:

• Frequent use of VDU
• Occasionally exposed to verbal/violence and aggression
• Face to face direct patient
• Working autonomously
• Working as part of a team
• Regular Interruptions when concentrating
• Competing priorities- time constraints
• Same day next day appointments
• May need to move around 1 or more facility frequently
• May be asked to work outside of "normal hours" including evenings, weekends and bank holidays as the service needs

12. HEALTH AND SAFETY RESPONSIBILITY

It is the responsibility of the individual to work in compliance with all current health and safety legislation and the company's Health and Safety Policy and to attend any training requirements both statutory and mandatory in line with the company's legal responsibility to comply with the Health and Safety and Welfare at Work Act 1974.

13. INFECTION CONTROL

It is the responsibility of all individualscomply with infection control policies and to attend any appropriate training requirements in line with the company's responsibility to comply with Government Directives, including COVID-19 regulations.

14. PRIVACY & DIGNITY & RESPECT AND EQUALITY OF OPPORTUNITY

CBC Workforce Solutions is committed to ensuring that all current and potential staff, patients, and visitors are treated with dignity, fairness, and respect regardless of gender, race, disability, sexual orientation, age, marital or civil partnership status, religion or belief or employment status. Staff will be supported to challenge discriminatory behaviour.

15. PROFESSIONAL CODE OF CONDUCT

To abide by the Code of Practice of Professional body as published by the relevant regulatory body.

16. PARTNERSHIP WORKING

CBC Workforce Solutions delivers services with Partner organisations as part of Gateshead Care Partnership. The other Partner organisations are made up of, Gateshead NHS Foundation Trust (GHNFT), Gateshead Local Authority, and CBC Workforce Solutions.

Collaboration, mutual respect, and trust are fundamental to successful partnership working.

All staff employed into the company will frequently be working across organisational boundaries to ensure patient safety is paramount, and pathways of care are seamless and inclusive. All staff are expected to work professionally, respectfully and in collaboration with the partners and with frequent contact with voluntary and third sector organisations.

17. GENERAL

This job description is intended as a guide to the principal duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of the company.

Person Specification

Other

Essential

• Flexibility of working days and hours including extended hours provision/able to travel to different locations at short notice

Desirable

• Clean driving license and access to car

Qualifications

Essential

• GCSE's or equivalent

Experience

Essential

• 1. Face to face patient experience
• 2. Previous administration experience
• 3. Background working in General Practice
• 4. Excellent verbal and written communication skills
• 5. Strong IT skills, including use of Microsoft Word and Excel
• 6. Strong typing skills
• 7. Professional telephone manner
• 8. Ability to work as part of a team
• 9. Excellent organisational skills and time management
• 10. Experience working with EMIS

Desirable

• Experience of scanning, coding and summarising within an NHS Setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Community Based Care Workforce Solutions LTD

Address

Ground Floor, Building 7

Queenspark, Queensway

Gateshead

Tyne and Wear

NE11 0QD

Employer's website

https://www.cbchealth.co.uk/ (Opens in a new tab)