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Central Durham GP Providers Limited

Health and Wellbeing Coach

Information:

This job is now closed

Job summary

We are looking to recruit to the post of Health and Wellbeing Coach, to work within Durham East Primary Care Network, providing 1:1 personalised support to people who are referred to them by team members and local agencies.

The successful candidate will have good communication, negotiation and people management skills and act with compassion and integrity. They will have experience of using coaching approaches, frameworks and models or other helping strategies, for example, motivational interviewing.

The postholder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential.

This is a vital role within the Primary Care Network and the post holder will provide health coaching for the most vulnerable people in the community, including the frail / elderly and those with other long-term conditions. They will work closely with GP and practice teams to manage a caseload, ensuring appropriate support is available to people, families and carers.

The successful candidate will work alongside social prescribing link workers and care coordinators to provide an all-encompassing approach to personalised care and enable people to work out how best to use the health and care system.

Main duties of the job

Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills, confidence in managing their health and care, to improve their health outcomes and quality of life and support them making changes in health-related behaviours. Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support.

Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a persons needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations.

The successful candidate will be kind, reflective and self-aware and will enjoy working with a wide range of people. They will have good communication and negotiation skills and a firm belief that people have untapped resources within them, that can be unleashed by providing high quality, non-judgemental support. They will be proactive with a flexible attitude, keen to work as part of a team and committed to developing themselves in this skilled role and supporting colleagues to do the same.

About us

Durham East Primary Care Network is an NHS Collaboration between 5 GP Practices - Belmont & Sherburn Medical Group, Bowburn Medical Centre, Cheveley Park Medical Centre, Coxhoe Medical Practice and West Rainton Surgery.

Details

Date posted

25 July 2023

Pay scheme

Other

Salary

Depending on experience Equivalent to Band 5

Contract

Permanent

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

M0062-23-0004

Job locations

Belmont Surgery

Broomside Lane

Durham

DH1 2QW


Job description

Job responsibilities

Key responsibilities

Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their condition/s, empowering people to manage their own health and improve their health outcomes and support them in making changes in their health related behaviour

Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g. when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner.

Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self- Management, modelling the coaching approach in their work.

Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching.

Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.

Attend and contribute to team, practice, and PCN meetings and events as required by the service.

Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.

Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following:

o Regular contact with personalised care lead

o Refresher training sessions

o Buddying with peers

o e-learning to revisit or deepen training.

o On-going improvements to systems and processes

Key Tasks

1. Provide personalised support

1. Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face.

2. Give people time to tell their stories and focus on what matters to the person.

3. Build trust and respect with the person, providing non-judgemental and non- discriminatory support, respecting diversity and lifestyle choices.

4. Work from a strength-based approach focusing on a persons assets.

5. Use a structured framework/model approach to coach individuals across a series of sessions to identify what is important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges.

6. Work with the principles of self-management to actively support:

shared decision making with healthcare professionals.

effective engagement with personalised health and care plans.

proactive engagement with self-management education and peer support.

proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing.

proactive engagement with individually sourced activities and support

access to a care-coordinator and/or a personal health budget, where needed.

2. Referrals

1. Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health.

2. As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching.

3. Be proactive in developing strong links with all local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.

4. Work in partnership with local agencies to raise awareness of health coaching and how improving peoples knowledge, confidence, skills can enable them to improve their ability to manage their long-term conditions and reduce reliance on clinical services.

5. Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals.

6. Seek regular feedback about the quality of service and impact of health coaching on referral agencies.

7. Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory bodies may find hard to reach.

General Tasks

3. Gathering and Reporting Information

1. Collaborate sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health coaching on their health and wellbeing.

2. Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives.

3. Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.

4. Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.

4. Supervision/ Professional development

1. Have access to relevant GPs to discuss patient related concerns, and be supported to follow appropriate safeguarding procedures.

2. Know and adhere to organisational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety.

5. Personalised Care Institute (PCI)

The Personalised Care Institute (PCI) was launched in September 2020. It is a virtual organisation accountable for setting the standards for evidence-based training in personalised care in England.

6. Miscellaneous

1. Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each others views and meeting regularly as a team.

2. Function as a champion for health coaching as a part of the PCNs personalised care offer for patients and organisations.

3. Demonstrate a flexible attitude and be prepared to perform other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

4. Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning.

5. Contribute to the development of policies and plans relating to equality, diversity and health inequalities.

6. Work in accordance with the practices and PCNs policies and procedures.

Contribute to the wider aims and objectives of the PCN to improve and support primary care.

Job description

Job responsibilities

Key responsibilities

Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their condition/s, empowering people to manage their own health and improve their health outcomes and support them in making changes in their health related behaviour

Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g. when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner.

Work as part of a multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self- Management, modelling the coaching approach in their work.

Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching.

Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.

Attend and contribute to team, practice, and PCN meetings and events as required by the service.

Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.

Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following:

o Regular contact with personalised care lead

o Refresher training sessions

o Buddying with peers

o e-learning to revisit or deepen training.

o On-going improvements to systems and processes

Key Tasks

1. Provide personalised support

1. Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face.

2. Give people time to tell their stories and focus on what matters to the person.

3. Build trust and respect with the person, providing non-judgemental and non- discriminatory support, respecting diversity and lifestyle choices.

4. Work from a strength-based approach focusing on a persons assets.

5. Use a structured framework/model approach to coach individuals across a series of sessions to identify what is important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges.

6. Work with the principles of self-management to actively support:

shared decision making with healthcare professionals.

effective engagement with personalised health and care plans.

proactive engagement with self-management education and peer support.

proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing.

proactive engagement with individually sourced activities and support

access to a care-coordinator and/or a personal health budget, where needed.

2. Referrals

1. Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health.

2. As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching.

3. Be proactive in developing strong links with all local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.

4. Work in partnership with local agencies to raise awareness of health coaching and how improving peoples knowledge, confidence, skills can enable them to improve their ability to manage their long-term conditions and reduce reliance on clinical services.

5. Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals.

6. Seek regular feedback about the quality of service and impact of health coaching on referral agencies.

7. Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory bodies may find hard to reach.

General Tasks

3. Gathering and Reporting Information

1. Collaborate sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health coaching on their health and wellbeing.

2. Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives.

3. Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.

4. Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.

4. Supervision/ Professional development

1. Have access to relevant GPs to discuss patient related concerns, and be supported to follow appropriate safeguarding procedures.

2. Know and adhere to organisational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety.

5. Personalised Care Institute (PCI)

The Personalised Care Institute (PCI) was launched in September 2020. It is a virtual organisation accountable for setting the standards for evidence-based training in personalised care in England.

6. Miscellaneous

1. Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each others views and meeting regularly as a team.

2. Function as a champion for health coaching as a part of the PCNs personalised care offer for patients and organisations.

3. Demonstrate a flexible attitude and be prepared to perform other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

4. Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning.

5. Contribute to the development of policies and plans relating to equality, diversity and health inequalities.

6. Work in accordance with the practices and PCNs policies and procedures.

Contribute to the wider aims and objectives of the PCN to improve and support primary care.

Person Specification

Experience

Essential

  • Experience of using coaching approaches/frameworks and models or other helping strategies e.g., Motivational Interviewing
  • An understanding of the biopsychosocial model of health and the social determinants of health.

Desirable

  • Experience of working in a multidisciplinary team
  • Experience of working in health and social care care/community development setting or similar
  • Experience of successful partnership working across statutory, voluntary and community sector
  • Networking experience

Qualifications

Essential

  • Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self- Management (SSM) Health Coaching through a PCI-accredited organisation

Skills & Knowledge

Essential

  • Understanding how to apply health coaching in group settings
  • Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting,
  • problem solving
  • Demonstrable skills in supporting behaviour change
  • Skilled in active and reflective listening, building trust and rapport quickly
  • Good people management skills
  • Ability to work with minimal supervision and act decisively and ask for help when needed
  • Proficient in Microsoft Office and web- based services

Desirable

  • Excellent communication and presentation skills
  • Excellent group and one-to-one facilitation skills including conflict resolution
  • A good understanding of the evidence base and development of self- management in the UK
  • Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.
Person Specification

Experience

Essential

  • Experience of using coaching approaches/frameworks and models or other helping strategies e.g., Motivational Interviewing
  • An understanding of the biopsychosocial model of health and the social determinants of health.

Desirable

  • Experience of working in a multidisciplinary team
  • Experience of working in health and social care care/community development setting or similar
  • Experience of successful partnership working across statutory, voluntary and community sector
  • Networking experience

Qualifications

Essential

  • Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self- Management (SSM) Health Coaching through a PCI-accredited organisation

Skills & Knowledge

Essential

  • Understanding how to apply health coaching in group settings
  • Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting,
  • problem solving
  • Demonstrable skills in supporting behaviour change
  • Skilled in active and reflective listening, building trust and rapport quickly
  • Good people management skills
  • Ability to work with minimal supervision and act decisively and ask for help when needed
  • Proficient in Microsoft Office and web- based services

Desirable

  • Excellent communication and presentation skills
  • Excellent group and one-to-one facilitation skills including conflict resolution
  • A good understanding of the evidence base and development of self- management in the UK
  • Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Durham GP Providers Limited

Address

Belmont Surgery

Broomside Lane

Durham

DH1 2QW


Employer's website

https://www.centraldurhamgpproviders.co.uk/ (Opens in a new tab)

Employer details

Employer name

Central Durham GP Providers Limited

Address

Belmont Surgery

Broomside Lane

Durham

DH1 2QW


Employer's website

https://www.centraldurhamgpproviders.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Christopher Johnson

christopher.johnson24@nhs.net

Details

Date posted

25 July 2023

Pay scheme

Other

Salary

Depending on experience Equivalent to Band 5

Contract

Permanent

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

M0062-23-0004

Job locations

Belmont Surgery

Broomside Lane

Durham

DH1 2QW


Supporting documents

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