PCN Care Co-ordinator Administrator (18-22 hours per week)

Job description

Job responsibilities

Coordination and Integration

Establish strong working relationships with GPs and practice teams and work collaboratively with other Care Co-ordinators, Social Prescribing Link Workers and Health and Wellbeing Coaches, supporting each other, respecting each others views, and meeting regularly as a team.

Act as a champion for personalised care and shared decision making within the PCN; assisting in monthly MDT meetings, establishing, and maintaining links with our Care Homes.

Supporting the work of the clinical leads of the PCN in delivering a holistic and timely support in relation to the NHS Enhanced Service and priorities of the wider NHS England.

Liaising with our Clinical Pharmacist teams to ensure patients receive timely and appropriate medication reviews.

Ensuring regular and effective communication with our local support agencies within and outside the NHS.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.

Care and support

Have a positive, empathetic, and responsive conversation with the person and their family and carer(s) about their needs.

Support patients to develop and implement personalised care and support plans. Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the patients care and uploaded to the relevant online care records, with activity recorded using the relevant SNOMED codes.

Key Areas

Help patients to manage their needs through answering queries on the telephone, making and managing appointments, and help them make choices about their care.

Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals; helping to ensure patients receive a joined-up service and the most appropriate support.

Work collaboratively with GPs and other primary care professionals within the PCN.

Support the coordination and delivery of multidisciplinary teams with the PCN.

Support PCNs; developing communication channels with GPs, patients, their families, carers, and agencies.

Conduct follow-ups on communications from out of hospital and in-patient services.

Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances.

Person Specification

Qualifications

Essential

• Educated to GCSE level (or equivalent) including Maths & English

Experience

Essential

• Experience of working within multi- professional team environments
• Excellent communication skills (written and oral), clear polite telephone manner
• Good knowledge of MS Office and Outlook
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Good interpersonal skills and the ability to work flexibly and enthusiastically within a team or on own initiative
• Problem solving and analytical skills

Desirable

• Experience of working in a health care setting
• Experience of supporting people, their families, and carers in a related role
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Knowledge of how the NHS works,
• including Primary Care and PCNs
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Knowledge of how the NHS works,
• including Primary Care and PCNs
• Knowledge of EMIS

Personal Qualities

Essential

• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles, and diversity
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with community groups, partner agencies and stakeholders
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to demonstrate personal accountability, emotional resilience, and work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harpenden Health PCN

Address

Elms Medical Practice

5 Stewart Close

Harpenden

Hertfordshire

AL5 4QA

Employer's website

https://www.harpendenhealthpcn.nhs.uk/ (Opens in a new tab)