Service Lead

Job description

Job responsibilities

Main Duties of the Job

As Service Lead you will compile and disseminate rotas for the clinical and non-clinical staff and act as a single point of contact. Ensure staff comply with all company policies, procedures and guidelines.

You will ensure that the service is staffed appropriately. Co-ordinate rota changes at all levels to ensure minimal impact on care and be the first point of contact for all day-to-day issues affecting staff cover.

You will be required to manage your own workload, use own initiative, communicate effectively, escalating issues as appropriate.

Support the rollout of new initiatives/changes and cascade key information and deal with any complex enquiries, escalating where necessary.

You will support the Operations and Business Manager in the delivery of local projects.

Job description

Job responsibilities

Day to day operational responsibility for the maintenance of rotas.

Working in partnership with Managers, Clinicians and Administrative staff to deliver key targets and ensure a safe, effective and efficient service is maintained.

To produce regular reports (as required) on compliance and procedures.

Comply with audit recommendations and risk assessment recommendations to make the workplace and work practice safer.

Continually assess and evaluate systems recommending changes and improvements.

Support the team in relation to the recruitment and induction of staff as required.

Where locum coverage is required co-ordinate, the locum booking process ensuring that identified parties are contacted in a timely manner.

Check all locum agency time sheets to ensure agreed rates and hours are charged and any discrepancies referred to the relevant personnel.

The post holder will be required to undertake mandatory training and is responsible for keeping staff training records up to date.

Work in accordance with Health and Safety regulations at all time

The post holder will be required to work at any location where the PCN provides services.

Be aware of and abide by all information governance requirements in respect of data protection and confidentiality.

Deliver projects for local initiatives.

Person Specification Skills and Competencies Essential

Ability to communicate verbally and in writing in a clear, concise and effective way.

IT Skills expert user of Microsoft Excel & Word.

System One user

Self-motivated, highly organised, focussed and results orientated.

Ability to analyse data, identify and implement resolution where required (problem solve).

Ability to work to a high degree of accuracy and attention to detail.

Work own initiative with demanding workloads and prioritise tasks.

Ability to cope with high levels of pressure.

Ability to demonstrate emotional resilience and intelligence in the face of conflict, in complex situations and when dealing with competing priorities.

Develop and maintain positive working relationships.

Excellent customer service skills.

Experience Essential

Experience in SystmOne rota design and implementation.

Experience of collaborative working with both internal and external stakeholders.

Experience of working to targets in a busy/demanding environment.

Experience of resolving complex matters in a fast-paced environment.

Experience of implementing organisational policies and maintaining associated documents.

Desirable

Experience of working with clinical staff.

Previous experience within Primary care is desirable, but a willingness to learn, transferable experience, and an empathetic leadership approach are more important.

The right candidate will have supervised a team and can demonstrate an attention to detail.

Personal Attributes

Essential

Strong attention to detail and accuracy.

Self-motivated achievement focussed with a proactive approach to problem solving.

Flexible approach.

Excellent interpersonal skills.

Excellent timekeeping.

Professional manner.

Knowledge and Awareness

Essential

An understanding of how effective administration can contribute to the delivery of service and management of departmental/Trust objectives.

Awareness of own limitations.

Knowledge of customer care principles.

Desirable

Significant knowledge of rota design and management.

Person Specification

Skills and Competencies

Essential

• Ability to communicate verbally and in writing in a clear, concise and effective way.
• IT Skills expert user of Microsoft Excel & Word.
• SystmOne user
• Self-motivated, highly organised, focussed and results orientated.
• Ability to analyse data, identify and implement resolution where required (problem solve).
• Ability to work to a high degree of accuracy and attention to detail.
• Work own initiative with demanding workloads and prioritise tasks.
• Ability to cope with high levels of pressure.
• Ability to demonstrate emotional resilience and intelligence in the face of conflict, in complex situations and when dealing with competing priorities.
• Develop and maintain positive working relationships.
• Excellent customer service skills.

Experience

Essential

• Experience of collaborative working with both internal and external stakeholders.
• Experience of working to targets in a busy/demanding environment.
• Experience of resolving complex matters in a fast-paced environment.
• Experience of implementing organisational policies and maintaining associated documents.

Desirable

• Experience in SystmOne rota design and implementation.
• Experience of working with clinical staff.
• Previous experience within Primary care is desirable, but a willingness to learn, transferable experience, and an empathetic leadership approach are more important.
• The right candidate will have supervised a team and can demonstrate an attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford City PCN4

Address

Kensington Partnership

Bradford

West Yorkshire

BD8 9LB

Employer's website

https://kensingtonpartnership.org/ (Opens in a new tab)